Jijoy Poulose

Jijoy Poulose is a Product Owner and Business Systems Analyst based in Edmonton, AB, who has owned the backlog and delivery for UPS Canada's Customs Brokerage Systems since 2023. He specializes in product visioning, roadmap planning, backlog prioritization, user story writing, and stakeholder management for regulated cross-border platforms requiring CBSA compliance. His work involves using tools such as Azure DevOps, Jira, Confluence, and Salesforce to manage these complex systems.

The business operates on a discovery-first approach where Jijoy works closely with stakeholders across Compliance, Finance, and Operations before writing a single requirement. This process ensures that the real problem is understood and that solutions are designed for legacy environments that still need to scale rather than just patch over. The focus is on creating a roadmap the business can actually plan around instead of just building features quickly.

Jijoy Poulose offers services including Regulatory Integration Modernization, such as the Automated tariff and duty rate lookups for customs brokerage transactions. He also led the CBSA SWI 4.0 Upgrade and delivered the SWI 5.0 upgrade to keep brokerage systems ahead of continued CBSA regulatory changes. Additionally, he implemented rapid-turnaround system changes for new CBSA-mandated US surtax rules under tight deadlines.

The core skills highlighted include Product Visioning, Roadmap Planning, Backlog Prioritization, User Story Writing, and Stakeholder Management. Market Research, Data Literacy, and Agile/Scrum Mastery are also central to his methodology. He utilizes a wide range of tools and platforms including Unidata/Unibasic, Accuterm, Manhattan WMS/TMS, QAD ERP, and Microsoft Dynamics alongside Snowflake and Python for data analytics.

The business is located in Edmonton, AB, and has been active since 2023 when he began owning the backlog for UPS Canada's Customs Brokerage Systems. His professional background includes roles as a Systems Administrator at Future Electronics, a Logistics Planner at Penske Logistics on the Toyota account, and a Technical Business Analyst in India. These experiences inform his current work in product visioning and roadmap planning.

To get started or engage his services, one can reach out via the business phone number +12268990865 or visit the website jijoypoulose.com. The process begins with understanding the real problem by working closely with stakeholders across Compliance, Finance, and Operations before writing a single requirement. This ensures that the solution is tailored to the specific needs of the regulated cross-border platform.

The business operates with a focus on compliance and scalability, ensuring that every release holds up under CBSA compliance. The roadmap is built to last, not just to ship, which is a key differentiator from other approaches that might prioritize speed over long-term stability. This commitment to building systems that scale is central to the service offering.

The business has a strong presence on its own website, where it details its experience with tools like Azure DevOps, Jira, Confluence, and Salesforce. It also highlights its expertise in specific regulatory upgrades like CBSA SWI 4.0 and SWI 5.0, which are not commonly discussed on other platforms. This level of detail provides a clear picture of the business's capabilities and focus areas.

The business emphasizes its experience with legacy environments that still need to scale, which is a common challenge in the logistics and customs brokerage sectors. By focusing on modernization solutions designed for these environments, the business addresses a specific pain point that many other providers might overlook. This focus on scalability in legacy systems is a key feature of their service.

The business has a proven track record of working with major players like UPS Canada, Future Electronics, and Penske Logistics. This experience with large-scale, regulated systems demonstrates a level of expertise that is not easily replicated by smaller competitors. The ability to manage complex, cross-timezone dev teams is another area where the business stands out.

The business has a strong focus on compliance, particularly with CBSA regulations, which is a critical requirement for customs brokerage systems. This focus ensures that the solutions provided are not only effective but also legally compliant, reducing the risk of penalties or delays for clients. The ability to navigate complex regulatory changes is a key strength of the business.

The business has a clear process for discovery, planning, and delivery, which is outlined on its website. This process ensures that the solution is tailored to the specific needs of the client and that the roadmap is built to last. The use of tools like Azure DevOps and Jira also helps to streamline the process and ensure that the team is aligned and moving efficiently.

The business has a strong focus on product visioning and roadmap planning, which are critical for managing complex, regulated systems. This focus ensures that the solution is not just a technical fix but a strategic asset that can help the business grow and adapt to changing market conditions. The ability to create a clear roadmap is a key strength of the business.

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