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Jewellery maker ltd

4.3· 187 reviews
Average ratingGreat
4.3/ 5

Based on 187 reviews

571%
416%
35%
22%
16%
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Questions about Jewellery maker ltd

Based on 187 reviews, listing data and website checks · updated yesterday

What is Jewellery maker ltd?

Jewellery maker ltd operates as JewelleryMaker, a UK-based online retailer specializing in jewellery-making supplies, genuine gemstones, and crafting kits. Founded in 2010, the business sources ethically sourced gemstones from remote destinations and provides tutorials on genres like wirework, metalsmithing, and seed beading. The company is located at Unit 2D, Eagle Road Moons Moat, Redditch, Worcestershire, B98 9HF, and also operates from Ivy House, Henley Rd in Studley.

Which countries are served and what are the delivery terms?

The business serves a global customer base with shipping options to over 20 countries including the UK, Australia, Austria, and South Africa. Delivery times vary by region, ranging from 2-3 days for premium UK delivery to 6-7 days for Finland and Sweden. Customers can choose between standard delivery costs of around €6.00 or premium options for faster service, with a single P&P charge applied regardless of the number of items ordered.

What specific product features do reviewers consistently praise?

Reviewers frequently praise the vivid color variations of the malachite and tourmaline stones, noting they are eye-catching and versatile for everyday wear. Many users highlight the solid construction of the storage boxes, particularly appreciating the practical sliding drawer design over simple lids. The unique color patterns of the pearls and beads are also cited as a major positive, ensuring every piece is distinct.

What specific product categories and new releases are available?

The business offers a wide range of products including 925 sterling silver rings, gold-plated celebration rings, and various gemstone strands like Siberian amethyst and Burmese jadeite. They also sell crimping pliers in different sizes to match crimps perfectly and provide kits with precise bead counts for crafting malas. New releases are regularly added to the catalog to keep trends current.

What live programming and digital platforms does the business use?

JewelleryMaker provides live programming daily from 8am to 1pm on Sky 674, Freeview 72, and Freely 457, alongside a YouTube channel for tutorials. The platform also features an app that allows users to stream, shop, and explore content on mobile or tablet devices. Expert tutorials cover diverse genres such as kumihimo and demonstrate techniques for both beginners and seasoned professionals.

How can customers contact the business for support and orders?

The company operates a dedicated customer service team available from 9am to 6pm, Monday to Friday, UK time, for existing order inquiries. For placing new orders, the sales team is available 24 hours a day, 7 days a week. Customers can also reach out via email at [email protected] or by calling the UK number 0800 6444 655.

What is the current Trustburn rating and how recent are the reviews?

The Trustburn rating stands at 4.3 out of 5 stars based on 187 reviews, with the most recent feedback dating back to October 2024. The rating split shows a mix of high praise for craftsmanship and specific product issues, with some users giving 5 stars for vibrant stones and others 1 or 2 stars for quality inconsistencies in pearl scoops.

What promotional offers and discount codes are currently active?

The business offers a 15% discount for new subscribers to their newsletter, which also grants early access to TV events and exclusive sales. Additionally, they provide a 20% discount code, NOV20, for November birthstones like topaz and citrine. A special offer for the JewelleryMaker Advent Calendar is also promoted during the holiday season.

How do personalization and drop-shipping affect delivery times?

The website states that items requiring personalization will take longer to process and deliver. Drop-shipped orders via third parties in the Netherlands have different delivery times compared to items shipped directly from the warehouse. Premium delivery costs are higher but significantly faster, with UK premium delivery taking 2-3 days versus 4-6 days for standard.

What technical requirements and cookie policies are stated on the site?

The business uses cookies, including third-party cookies, to remember site preferences and understand visitor behavior for advertising relevance. They also note that Internet Explorer is no longer supported and recommend using a secure modern browser for the best experience. The footer includes links to privacy policies and terms and conditions for transparency.

What are the official registration details and locations?

The company is registered in Great Britain with VAT number GB 336 4935 80 and company registration number 12268335. Their registered address is Unit 2D, Eagle Road Moons Moat, Redditch, Worcestershire, B98 9HF, which is distinct from their Studley address listed in the profile. They also maintain a presence in Outhill, as referenced in some customer reviews.

What community features and learning resources are offered?

The business provides a wide variety of hints, tips, and tutorials on their website to guide users in their jewellery-making journey. They also host an interactive Facebook group called 'JewelleryMaker Share Your Makes' where users can share their creations and connect with fellow makers. This community aspect is a key feature of their platform.

How does the business structure its support for different customer needs?

The FAQ section on the website clarifies that the sales team can assist with placing orders, while the dedicated customer service team handles existing orders, delivery issues, and other customer service matters. If customers need help outside standard hours, they are directed to email [email protected] for a response during opening hours.

What is the official website of Jewellery maker ltd?

The official website of Jewellery maker ltd is jewellerymaker.com.

Is Jewellery maker ltd on social media?

Jewellery maker ltd has official profiles on Facebook.

AI-generated from reviews on this page. Verify anything important with the company directly.

Angela
Reviews 1

I bought these clasps to go with my High lustre white Baroque pearls and some lovely Edison earrings. The split bail design is excellent and ensures the piece hangs evenly. Just a quick tip: be gentle when sliding the pin through the pearl, as it can bend easily. Really happy with the result!

Susan
Reviews 1

I’m a repeat customer of JewelleryMaker, and my enthusiasm for baroque pearls hasn’t waned. The luster on these pieces truly outshines traditional round varieties. Although the dimensions were slightly smaller than I anticipated—and notably more diminutive than my previous order—they remain absolutely stunning.

Susan
Reviews 1

As a jadeite enthusiast, I’ve been looking for the right components to craft a traditional mala, and these kits from JewelleryMaker were exactly what I needed. The selection of colors was spot on, and having the precise count for each type of bead, along with the tassel and guru bead, made the process seamless. I actually ended up ordering two sets by mistake but liked them so much that I decided to keep both. This gives me the flexibility to create two separate malas if I choose. Highly recommended for anyone interested in beading!

Gill
Reviews 1

Really pleased with this box from JewelleryMaker. The construction is solid and it feels durable enough for long-term use. I particularly like that it features a sliding drawer instead of a simple lid, which is a much more practical design for storing keepsakes. It’s sturdy and well-made.

June
Reviews 1

I came to JewelleryMaker to buy a small accessory and decided to add these owl pieces to my order. While they are made of base metal, the quality is surprisingly good—in fact, I found this particular owl to be even better than my previous purchase. The listing calls them clasps, but I’ve found they work much better as decorative elements for threading cords or chains through. Really pleased with the result.

Monica
Reviews 1

I wasn’t overly impressed with the selection from JewelleryMaker in Outhill. The color palette felt quite muted, with white, blue, and green being the only shades that stood out to me. I struggled to find anything that really matched my needs. While I know some people might prefer these pieces, I wouldn’t order from this jewelry store again.

Georgia
Reviews 1

I was really let down by my purchase from JewelleryMaker. The color consistency was poor, with most of the pearls looking quite dull. I also noticed corrosion rings on several of them. The scoop provided is quite small, so unless you have other pearls to mix in, I probably wouldn't buy from them again.

Janine
Reviews 1

The pearl scoop I received from JewelleryMaker didn’t match the quality of the sample pictured on their site. I noticed visible marks on the pearls and uneven coloring, which was disappointing. Fortunately, the return process was smooth and I got a full refund, so I appreciate the customer protection offered by the company.

Michelle
Reviews 1

I’m returning my scoop from JewelleryMaker in Warwickshire, and I’m quite disappointed. The service started off on the wrong foot; I had to call them a week later to find out the package had finally been dispatched. While the quantity is certainly generous, the quality leaves much to be desired. Out of the roughly 200 pearls, only about ten or twenty seem worth keeping. The rest are largely unsaleable: many are scratched, have missing or no nacre, and some have poorly drilled or incomplete holes. It’s clear they’ve just bundled up old, imperfect stock. The accompanying project guide was also underwhelming—surprising given Suzy’s usual standards—likely because she couldn't use the bulk of these flawed pearls. You’d expect a bit better at this price point, but these look like items that couldn't be sold individually.

Carolyn
Reviews 1

JewelleryMaker has produced a piece with truly lovely quality and color. My only slight issue is that the Solomon’s bar isn’t quite tight enough to secure the bracelet effectively. Since the closure seems destined to come undone eventually anyway, I’ll likely need to redo it at some point.

Carolyn
Reviews 1

I’m really impressed with the malachite set I purchased from JewelleryMaker. The stones have a beautiful color and distinct markings. The clover-shaped jump rings are a nice touch, and overall, it feels like excellent value for the price. A lovely addition to my jewelry collection.

Sheila
Reviews 1

JewelleryMaker delivered exactly what I hoped for: a unique, modern aesthetic with outstanding craftsmanship. The pair is perfectly matched, showcasing a beautiful blue-silver hue. They are large enough to make a real statement, yet the sleek design keeps them from feeling heavy or overwhelming.

June
Reviews 1

I’m absolutely delighted with my order from JewelleryMaker. The plum blossom tourmaline gemstones are stunning, and the quality exceeded my expectations. I took the liberty of crafting a lovely bracelet using the stones, and it turned out beautifully. A fantastic addition to my collection!

Julie
Reviews 1

JewelleryMaker really knows its way around the trade. This piece is rock-solid and built to endure, offering serious durability without breaking the bank. It’s a fantastic buy for any silversmith, whether you are just starting out or have years of experience under your belt.

Anonymous
Reviews 1

Shopped at JewelleryMaker for my jewelry-making needs. I ordered two pieces to create drop earrings and found the color shades were a bit inconsistent, and one item had noticeable surface imperfections. Still, I decided to keep them and finish the project since shipping costs would have outweighed the hassle of returning them. All in all, a decent experience that earned me 4 stars.

Elizabeth
Reviews 1

I purchased three Olmec blue jadeite bird carvings from JewelleryMaker, but decided to keep only one. There was a noticeable variation in the color palette between the pieces. I retained the one that matched the rich blue-green hue seen in their TV advertisement, returning the other two. The selected piece features excellent detail in the bird’s carving and has beautiful translucency. The returned items were notably paler, with one also suffering from an incomplete, inferior finish. Overall, a solid purchase given the quality of the retained item, though the consistency across the range could be better.

Anonymous
Reviews 1

I’m really happy with the consistency of this piece from JewelleryMaker. The color is vibrant and the shading is perfectly even, which gives it a lovely, uniform look. It’s clear they put care into making sure the shape is consistent throughout. A solid choice for anyone looking for reliable quality in their jewelry.

Elizabeth
Reviews 1

I bought a piece from JewelleryMaker in Outhill and overall it’s lovely, but there are a few minor gripes. I noticed some grey marks on the mutton fat jadeite at the ends of the bracelet, as well as marks on the inside of the rings. The biggest letdown was the fastening clasp—it feels quite cheap and doesn’t really match the rest of the bracelet. For an item at this price point, I would have expected something more substantial than 9k.

Rachel
Reviews 1

My purchase from JewelleryMaker arrived with visible damage; the pearl had chipped at the top and the tip. It honestly looked like it had been dropped. I noticed later that the product photos on their website already showed similar damage, which probably explains the discounted price. At least they processed my refund quickly.

Carol
Reviews 1

I’m thrilled with my first order from JewelleryMaker in Outhill! The Lucite flower beads are stunning and truly unique compared to standard options. I even ordered additional sets to get a variety of sizes, and they arrived promptly. Big thanks to Debbie Kershaw for her lovely designs—can’t wait to start crafting with them. Highly recommended!

Trevor
Reviews 1

Absolutely blown away by the quality! This is hands down the best jewelry I’ve ever purchased. The craftsmanship is superb and the pieces are stunning. I was so impressed that I immediately placed another order. Highly recommend JewelleryMaker to anyone looking for exquisite, well-made pieces!

Alison
Reviews 1

JewelleryMaker is a fantastic choice for high-quality jewelry making. The Citrine suite I purchased features excellent shaping and superior quality, making it a pleasure to recreate designs in Quartz. Highly recommended for anyone looking for precision and style in Outhill.

Judith
Reviews 1

I’m really impressed with the quality of these pendants and connectors from JewelleryMaker in Outhill. I ordered three of them with different gemstones, and the craftsmanship is excellent. I can’t wait to see how they look once I’ve set them into a beautiful piece of jewelry.

Gillian
Reviews 1

I’m genuinely disappointed with my recent order from JewelleryMaker. The headpins felt incredibly fragile and delicate—almost too lightweight to be useful for any serious work. It’s frustrating that the company seems to struggle with keeping a reliable stock of these essential items. Hopefully, they address this issue soon, as I know I’m not the only customer facing this inconvenience.

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About Jewellery maker ltd

Jewellery Making Supplies UK | Jewellery Maker

Address
Ivy House, Henley Rd