James Hay Partnership

Terrible customer service...incompetent. Put your money elsewhere..

Really incompetent pension administrator. The customer service is absolutely terrible and they cannot perform basic tasks and constantly give incorrect information. It is like pulling teeth getting anything done and this has been my experience since I have been with them. I am looking around for a reliable alternative.

The most incompetent company I have ever dealt with recommend you invest elsewhere

Generally awful - high staff turnover means you never talk to the same person twice, I have had 2 (upheld) complaints with them. I would love to move my SIPP from this useless company but unfortunately due to sky-high exit costs I can't. Avoid them and take your money elsewhere

Horribly incompetent and unresponsive. Very disappointing to say the least.

Absolutely dreadful company to deal with, no response to general queries, constantly dealing with different members of staff who routinely blame the last person you spoke to for not doing what you have asked. Sadly there are not many companies that do what they do so I guess they rely on the fact you cant really go anywhere else. If I ran my company like this we would be bust ! Avoid at all costs ! (unless you really have nowhere else to go)

I wish I had never set up my account with James Hay. Nothing seems to work the way it should, their processes are ridiculous. AVOID