Italgas

After hours of waiting on the phone and numerous tests in different time slots, no answer. Very bad!

disgusting !!!! They never answer the phone !!
zero stars !!!!

Cafoni and rude. They invite pecs to which they do not respond. To report. I wonder how certain companies still work despite all the negative comments. I strongly recommend to all users who have problems with this company, to file a complaint as I will.

Nonexistent. Someone controls how they work or do not work?
They give you an appointment and then they do not come. The telephone indicated on the letter is even deactivated. The other numbers wait 50 minutes and then .... the response time ends. A grip for the bottoms. An offense to the dignity of people.

Shame! twice no one shows up to the appointment you confirmed to replace the meter. Unable to contact anyone

The problem does solve has been successful, something that others have not done.

IMPOSSIBLE TO CONTACT BY PHONE ... NO ONE REPLIES BAD SERVICE. THE SITE DOES NOT WORK.

The person in charge who answers the telephone number 011 23941 today to my request for information has first refused to answer and then to identify herself, banging the phone on my face twice in succession. I wonder what his salary is for carrying out this task and whether the procedures adopted are part of the company policy.

Embarassing. Waiting times for customer service ranging from 18 to 25 minutes, continue to bounce customers between distributor and sales company, do not present themselves at scheduled appointments by losing days of work to users. UNACCEPTABLE. I have been waiting for more than a month for a technician to establish an existing counter.

A company that for me could close tomorrow .... people not serious and uncaring in all senses .... it's 2 months that I am waiting for to fall the meter at my father's house, the appointment is not presented and I'm still waiting for them to call me back ... RIDICULOUS !!!!

Boors and rude! From the call center they attacked me the phone because I asked them to be less rude. Some people do not deserve a job, they should send them home to make the shirt! Shameful.
Meanwhile, it is more than a year that are to come and change the counter.

Impossible to talk with a living organism.
A disgusting.

Rating 0 do not answer the phone, this is not a service this is a legalized state mafia. A shame !!!!!!! What makes him do the number if they don't answer the phone. An Italian shame! The building that is in via Forte Marghera has closed and is now on sale with taxpayers' money! Shame shame!

Hallucinatory experience! Ten days without gas for an eni error. Calling italgas is useless. The automatic responder repeats the availability three times from Monday to Thursday from. nine o'clock onwards. NOW IS NINE AND FORTY! You suck !!!!!!!!!!!!!!

today October 12th 2017 I join the previous reviews REALLY SUCK !!!!!!!!!!!!!!!!!! across the board

It is shameful that you are unable to speak to an operator at the Italgas headquarters in Corso Palermo, Turin.

Totsle and depressing disorganization. Nobody knows anything.

they announce the replacement of the meter, they force me to stay at home, they don't show up, they don't answer any phone number. Wonderful results produced by privatizations! Ah, I forgot: gas is always more expensive!

Bad. Third appointment and third package. Not only do they not show up, but they also have the courage to report that the user was not at home at the time of their alleged visit. Embittered from this "service". I have been waiting for the gas to open for a month.

How contact ?????
If there were 0 stars I would vote for that

Today 03/28/2018 I had an appointment with the Italgas technicians, an appointment set by them from 2.30 pm to 4.30 pm I let myself be found on the spot at 2.00 pm, nobody showed up, I phoned my GAS manager and I it is said that the file was closed because no one was there, it is absolutely not true I took a picture of the gas meter and there is also an hour. I'm sorry I'm disappointed you can't make fun of people who work.
I hope that Italgas will take action.

We are not happy with the butcher's work done by the workers waiting 6 months after paying 300 euros. We want our money back !!!!!

Unworthy company! Wait at least 30 minutes at the call center before they answer you and eventually they do not finish anything. In 2019, such a company cannot yet exist with people who do not even know what it means to work. TO CASAAAAAA

Given the reviews, I arm myself with patience and call the toll-free number today Monday 2/10/2017 at 12.29, I await listening to the background voice until 13.14 without anyone worthy of an answer. At this point I close the phone to have time to grab a sandwich and swallow it, at 1.35 pm I call back and the guide voice tells me that the service is active from Monday to Thursday from 9 to 17 and Friday 9-13 and then closes .. ... what I think would be unbecoming to say. Judge for yourself.

I was already starting to swear because I didn't see anyone coming
I must have been among the lucky ones
Counter changed no problem

appointment this morning Via Cibrario 40: Givone and Musso for meter change
NO ONE HAS SEEN
On the door there is a single communication relating to Boscolo
So it wasn't all about housing
now 12 minutes on the phone NO ANSWER
TOLL-FREE NUMBER various route and then call closed automatically

Twice the Italgas technician did not show up for the gas meter activation appointment.
Result: seven hours of work lost waiting for nothing and still I can neither cook, take a shower and turn on the heating!
I thank the company Italgas networks s.p.a. for the inconvenience and damage that is causing me .....

I have to activate a user, but you can't contact me .... hours on the phone then the line suddenly falls.
How should you do it?

YOU ARE A SHAME !!! THERE IS NO NUMBER TO CONTACT YOU, AN EMAIL, NOTHING! HOW DISGUSTING

Appointment "from 8:00 to 10:00", I wait even in front of the front door to avoid doubts or misunderstandings due to the intercom, a technician who does not show up. Italgas, which manages my Iren supply, is unavailable and the toll-free number only makes you bounce between a thousand registrations and then sends you back to the site. I call the office in Turin, after 15 minutes of calling where the same tape is always heard, I still can't speak to an operator.
I desperately call Iren, pointing out that I have taken holidays for this surgery, they tell me that they can't do anything about it and until Italgas "closes" the surgery, they can't even make another appointment. They ask me to wait 20 minutes of tolerance. But what are we talking about ?! 20 minutes of tolerance on a note "from 8:00 to 10:00".
I could give zero. You suck.

I lost a day waiting for them, for the replacement of the electronic meter as per their request, they passed several times under my house during the time set by them through written communication sent to me at my home, I also took pictures of their passages I called their cool you will hear in vain, and have not deigned to warn me, shame bad service ...... I lost a day's work, I'm really pissed off .... I wait for an immediate response. N.B. the replacement is an obligation and is good for me, and the day of work is lost by the person who pays me.

I have to move n. 4 gas meters from inside a wall (towards courtyard) outside, towards the street. The Italgas technicians come and carry out the work preparing the external connections for the meters. Obviously from that moment the building is free of gas. I make adjustments to the downstream meters and prepare all the models and the necessary documentation. For 2 meters everything is resolved within a fortnight. Instead a counter is not moved but only to be activated. Useless the complaints and the photographs that testify the contrary. I still have to make a contract and the technician comes to open the counter. At this point he realizes that it is not enough to open the counter because it is no longer connected. He takes photographs on the tablet and invites me to sign a new contract (the previous one is canceled). I go to ENI, I make the new contract, they give me the details of the contract, the PDR associating everything with my Tax Code. At this point I have to send the technical documentation to get the meter installed. However, this is not possible because the PDR is not associated with my Fisc Code. Return from ENI that checks the data and everything is correct: "it's probably an error of the IT system of ITALGAS" I ask what to do. They invite me to go in person from ITALGAS. Meanwhile, the supply is not reactivated and who knows and for how many more weeks ...

Compassionate, a star is too much !!! I'm out of gas !!! I have delivered all the documentation that I was asked to spizzichi e bocconi !!! All perfectly and duly completed by the plumber who did the work !!! ID card included !! Now nobody can tell me when they will come to do the inspection !!! The card has been available for a long time and the responsibilities are mine and of the plumber, I don't understand what they have to do !!! In the meantime I can't cook or wash myself with hot water. The summer is coming to an end and no trace of them !!! This is due to the absence of competition !!! Other than free market !!! An antics !!! It is always all downloaded to the tax payer but he must pay and shut up !!! The Middle Ages in Italy is not yet finished.

Bad service. Pudgy and haughty switchboard operator.

TODAY THEY WERE TO COME HOME TO REPLACE THE METER THEY DID NOT COME, THEY LEFT THE NOTICE OF THE DEAL ON THE DOOR BUT NN AND TRUE I WAITED ALL DAY AND A SHAME THE SERVICE OF THESE OPERATORS

Company that does not care the customer in any way. They do not respond to toll-free numbers, they refer to other telephone numbers which in turn refer to others. When you hope you have found the right interlocutor, he says he won't take care of it and hangs up the phone. I have been without gas for almost 2 months, waiting for the technicians who do not show up for the scheduled appointments. I cannot move to the home of the user in question because he has no gas for cooking and hot water. It is impossible to change the sales manager, all of them all pass through Italgas, which is the only operator of the network.

I've been trying to contact an operator for hours.
Phantom Switchboard !!!!!

They replaced the meter with my mother who trusted the reading of the operator Italgas, who was wrong by 1000 cubic meters !!!!!!!!!!! Of course, they never answer the phone. But why do we have to use this indecent society?

Endless rudeness ..... in 15 days they gave me 15 different indications and information!
On the last call, they also allow themselves to close the phone in the face!
Shame and rude !!!!!!!!!!!!!
Putting 1 star is too much !!!!!!!!

The first Italian natural gas distribution company by size, it has been operating in the sector for 180 years and has led the country's methanisation.

Good morning. Even I, like other users, are really disgusted by the service reserved for customers. You are a government company that we maintain with politicians and all others, even your managers are paid handsomely by us with our sacrifices and you in return give a service that sucks and you protect yourself behind a security guard because you have a guilty conscience and this guard did not allow me to talk to anyone and with two doorkeepers who do nothing but send messages to their relatives and friends. Use the green phone just to make fun of us because it is always disconnected and nobody ever answers.
Shame on you, you should be thankful you still have a job I would try to do the best. You don't even deserve a star and you have to remove the mandatory condition of putting a star to send the review because you are ridiculous in this too.

Lack of attention to the user, bureaucrats, unprofessional employees. When a meter was changed, no one showed up and they sent a message after the time slot saying that I was not at home. 4 hours lost and all the windows of the house wide open for 4 hours due to the virus, a freezing cold and no one showed up. After a month they asked me again for access to the meter in the same way and they don't even recognize the hours lost to put myself at their disposal. They also intimated and forced me to replace the meter without acknowledging their mistake.

It is easier to memorize the divine comedy in Aramaic than to speak with an Italgas operator.

Hours and hours trying to contact an operator. The line is specially kept busy, if it happens to take it, it is disconnected in good order. A shame!

and thank you that there is no possibility of giving zero stars ... bad management of the client, bordering on embarrassment. they would all have to be fired and reported as incompetent, uncaring and lavative. I have been trying for months to complete my home connection and nothing. flapping to the nth degree. pure shame.

Estimate and displacement of the gas meter carried out in the established times as well as the arrival of the work invoice.
Too bad that after 10 days from the request date for reactivation on 11/08 you cannot speak to an operator. The call center number indicates that they are open from Monday to Thursday from 9 to 17. Too bad that at 9:30 they still had the automatic answering machine active, the answering machine was reset at 2 pm. Maybe they have a different time zone !!!!! !
Not to mention the price of the move which was 550 euros for 2 meters. By complaint, and it is said that they will take it if they fail to close by early September

Telephone service full of incompetent and rampant ignorance, I paid 2 weeks to move a meter and fail to understand why the online practice is blocked. They can't even access their own online platform !!

Is it possible that these are the standards of a public service? How many complaints must be received before the Italgas company is replaced by something more decent. And it wouldn't take much because they are really non-existent. From this morning the technician is attentive for the activation of the gas but still no trace. for 40 minutes I have been calling the call center which however tells me that all operators are busy ..... yes, of course ....
I treated my customers like this, at this time I wouldn't even have a customer anymore. And also the half day lost who compensates me. If someone is moving for a collective cause let me know that I am happy to join

It is 4:40 pm on Monday 16 April 2018. From 2 pm I wait for the technicians to change the gas meter at my mother's house. But nobody is seen yet.

The lady who answered after a very long, bad waiting woman wanted to work, jump on me! What italgas service! Keep it up!

I'm tired of call centers. Incompetent people who answer. The appointment for the meter change has already been postponed five times, today I call to confirm the appointment for tomorrow, specifying that, being my son's home, I will have to travel 100 km and in a rude way I am told that these are my problems and not his. Pure cafoneria.

I never answer! BADS! Non-competent personnel do not know how to solve problems

In May I applied to take over on a Turin counter
Absent operators
Unprepared operators
Rude operators
In fact, today 21 August I still don't have the gas

Too bad you can not put any star: really shameful service !! With the toll-free number it is impossible to have information, only recorded entries that do not give you, as usual, an answer to your problems. At the switchboard I was able to make myself worthy of raising the voice (possible that you should ALWAYS get to this in Italy ???) from a character with an obvious desire to work, do not let the customer talk (in fact, I'm still wrong I was wrong wanting to explain the problem and receiving really shameful responses like "Eh, wait a little longer!", after 20 days I have the masons stopped at home !! Say shame and very little, rather hire people who want to work: with all the Italian unemployed and strangers should not be too difficult

My parents changed residence 5 years ago and how do you do it every time you change your residence you communicate the cancellation of the contract, now from 2015 to today that is after 5 years they have received three bills to be paid within 10 days ... because the contract was not closed properly ... Now those who live there now in that residence are living on free gas in my parents' name without paying for it.
All the fault of italgas who did not close the contract with all that the notice of cancellation was made.
NOW MY WHAT CAN THEY DO ??? if anyone knows I could answer thanks.

Scandalous, made an appointment to open the gas meter, never seen !!!!!!!

painful service ... but don't be ashamed ........... what good is it if you never answer,

always disconnected phones, we have been waiting for their release for a month! and there is no possibility to contact them! you are a disgrace!

A disgusting. Italgas removed the old meter at the end of October when the tenant left.
The new tenant immediately applied for connection to his supplier but at the beginning of January everything is still stopped because Italgas has not yet replaced it.
We will see to sue for damages. I gave up 3 months of rent.

Bad service. I took half a day of work permit because they had to change my gas meter and did not show up. There is no number to call because the operators do not answer I was waiting 20 minutes. I stress that they are the ones who decided to replace the meter. Really shameful !!

They never answer ..... and if they answer after a while punctually the line falls.

You are non-existent, ghosts.
I needed to install a new meter, I turn to them after talking to Eni. Eternal trafila, you have to go through the site and if there are problems - I have been rejected the documents 5 times because it seems to lack data but to be able to get in touch with them and make them talk to the person in charge of the work, weeks have passed . The numbers on the site are of offices in which they know nothing and the number they give (of Naples) is not responding. Never.

what a disgust of service !!! no customer protection !!!

From April I expect to have 5 new connections. The information service is indecent for not being vulgar

They gave me an appointment to restore the gas column, I waited three hours and they didn't show up without giving me any explanation for the serious discomfort and damage that is generating me.
Bad customer perceived value.
I will ask for sanitation.

Friday + July + 15:00 = nobody works, the phone lets it ring for hours without anyone
Shameful.
P.s if one is at home waiting for you who come to open a valve, and he got out of work first, at least make a phone call to him before leaving and leaving him the note with no writing!

In Pala and Piccone there is no way to flush them out

Twice they missed the appointment to spiombare ... Two weeks without gas ... More than bad service

a star just because I can't put zero. the booking system for closing a counter is shameful: technicians who do not show up and telephone operators who bounce me from one call center to another saying that there is no solution but to resume the appointment. we are on the third empty appointment.

I sent a fax to ask for an intervention to move the counter. I was contacted by phone but was unable to answer. For 2 weeks I have tried and tried to contact them again but I am waiting for hours and then I hear the line drop. Disgusting customer service !!

I have been trying to call the Turin telephone number for two days but it is always busy, the green number and only for emergencies, they send you a letter that says they want to change the meter within a couple of months, I almost do like them, I don't answer.

Second day lost pending ITALGAS operators for activation. The disrespect is outrageous. I join the choir: SUCK!

A REAL MADE I NEVER SEEN A SCANDAL SOCIETY ..... CALLED 4 TIMES THE SWITCHBOARD I DIDN'T TALK WITH THE INTERIOR .... ASKED FOR TIMETABLES ..... REPLY NOT WE WE KNOW ..... NOTHING RESOLVED

Bad experience: I requested the meter installation on June 23 * 2019 and I still don't know where my practice is. An aggressive and rude employee answers the phone and gives no useful indication.

I needed a gas connection and they came in 1/2 day even though I had a reservation for 2 days later

I called the company to get information and the "Lord" who answered me, if you can call it that, was of an indecent rudeness because he didn't let me speak but he wished me Merry Christmas (today is 09.16.2019 !) and knocked down the phone. SHAME....

it is useless to waste time deciphering the facts, the disservice and the inability to communicate with anyone because they do not supply n.teleonics of the sub-areas and take off the line so you cannot talk to anyone. I am referring to replace compliments counter !! a star? minus zero other than one !!!

How do you contact them? The toll-free number is only for failures, the Corso regio Parco number is detached. I have been waiting for the installation of two gas contactors for three months and we cannot talk to them. I also went to Corso Regio Parco, I didn't solve anything, I couldn't talk to anyone but leave a written report. Incredible !!!

I have been at stake for months for the installation of the meter, I continue to send the requested documents and continue to request them or ask me for new things, all through the supply company ... of Italgas you don't know who to talk to, who answers the phone will turn you around the call to other numbers that punctually or do not know a chip or do not answer; in a while winter comes and they are without heating and hot water with a small child ... I am seriously thinking of contacting Striscia la Notizia or in any case making a complaint to the competent authorities ...

You are to report. you will soon hear from my attorney. Bad company.

bad when you call them they tell you to call the number. green because they can only give the num. green and they don't answer you at all. at the toll-free number there is only one disc that NEVER makes you talk to operators in any way and knocks your phone off. impossible to talk to someone !! bad !!