Invision

Invision is a Kansas City-based IT support and cybersecurity firm founded in 2001 by Tim Blakley, Keith Powell, and Chris Brandow. They provide outsourced IT support, EDR-backed security, and hardware/software procurement to local businesses. Their model bills for actual usage rather than a flat retainer, and they operate from 11900 W 87th Street Pkwy in Lenexa. The team emphasizes plain-English guidance and vendor-neutral tool selection to keep technology boring and steady for clients.

The business serves companies across the Kansas City metro area, including Overland Park, Olathe, and Shawnee. They specifically mention partnering with medical and dental practices that need compliance, security, and uptime. Their local presence allows them to answer the phone and set realistic expectations for urgent issues. Clients are encouraged to contact them for an initial assessment to determine the right scope of support.

Pricing is based on actual usage rather than a fixed monthly retainer. Clients receive a light monthly system check, with additional support billed only when needed. There are no public price tables; estimates are provided after an initial environment assessment. This model aims to keep costs that match activity instead of forcing a one-size plan.

The core services include day-to-day user support, Microsoft 365 administration, network monitoring, and ransomware protection. They also offer hardware and software procurement, backup and business continuity planning, and compliance guidance. Each service scope is tailored to the client's specific environment and risk profile. They emphasize EDR deployment and monitoring as a practical control to strengthen defenses.

Invision differentiates itself by being vendor-neutral and avoiding forced tool stacks. They recommend only what is needed, including SonicWall and Microsoft 365, rather than pushing a single stack. Their approach focuses on practical controls like MFA and backups woven into everyday support. They also prioritize plain-English explanations over jargon to ensure clear next steps for clients.

The team consists of founding partners Tim Blakley, Keith Powell, and Chris Brandow who have been operating since 2001. They describe themselves as independent, local, and focused on long-term relationships rather than market trends. The company aims to keep technology boring by providing steady systems and protected data. Their philosophy centers on accountability and making technology work for how the business actually operates.

Recent Trustburn reviews from 2023 highlight the team's creativity and attention to detail in website design projects. Users praised the visually stunning results and the team's ability to capture brand vision. The rating split shows a mix of 3, 4, and 5-star reviews, with most comments focusing on professional responsiveness. The business has a 4.1 out of 5 rating from 8 reviews on the platform.

To get started, potential clients should contact the business for an initial assessment of their environment. There is no public booking system; instead, they respond quickly with next steps after receiving a message. The team prioritizes urgent issues and sets clear timelines for deeper work. After-hours support is available specifically for current clients who have ongoing relationships.

The business explicitly states they are not a fit for clients seeking the cheapest hardware or software options. They also note that one-off IT crisis management is not their primary focus. Instead, they target businesses that want local accountability, plain-English advice, and predictable spend. Their ideal client expects day-to-day support paired with practical security measures.

Invision handles Microsoft 365 administration, including email, files, Teams, and SharePoint/OneDrive. They assist with licensing, tenant setup, and MFA/Conditional Access rollouts. The team also manages network monitoring and updates to keep systems secure. They provide backup and business continuity guidance mapped to plain-English RPO/RTO planning.

The company offers backup and business continuity services that include Microsoft 365, endpoint, and server backups. They conduct regular restore testing and reporting to ensure recoveries work when needed. Their approach includes RPO/RTO planning and runbooks for disaster recovery. They also provide immutable/off-site copies to minimize downtime during a breach.

Invision's cybersecurity services include EDR deployment, ransomware protection, and recovery planning. They also configure email security and MFA alongside firewall/VPN setup. The team tailors the scope to the client's environment and risk level. They emphasize that after-hours assistance is reserved for current clients rather than advertised as a one-off emergency service.

The business provides hardware and software procurement advice, from selection to setup and ongoing support. They help clients choose between subscriptions and licenses to avoid mystery markups. The team also handles imaging and configuration for new equipment. Their goal is to ensure the right gear is deployed cleanly without pressure to take a bundled package.

The website mentions a case study where a client's monthly IT bill was reduced from $18,000 to $2,000. This demonstrates the potential savings when switching from a flat-fee MSP model to their usage-based approach. On average, clients save money by aligning costs with actual activity. The team encourages contacting them to see if their environment fits this model.

The business operates out of Suite 240 at 11900 W. 87th Street in Lenexa, Kansas. They can be reached by phone at 913-962-6674 or via their website contact form. The team responds quickly to inquiries and sets expectations for next steps. They also maintain a presence in the local community through their service areas in Kansas City, Overland Park, and Olathe.