INTELITY

INTELITY is a hospitality technology platform that unites mobile apps, in-room tech, and back-of-house tools into one fully-integrated guest experience platform. It is designed for hotels, casinos, and residential properties to streamline operations and elevate guest interactions through features like mobile check-in, digital keys, and service automation.

The company was founded over 10 years ago and has built successive tech iterations around key elements of the digital traveler's journey. They claim to be the leader in guest experience and workstream automation, having implemented their first guest services iPad system at The Plaza Hotel New York in 2010.

INTELITY offers a suite of specific features including mobile check-in, digital keys, smart room tablets, and in-room dining ordering. These tools are designed to reduce front desk congestion, automate service requests, and simplify food and beverage ordering directly through the guest's device.

The platform integrates seamlessly with major PMS, POS, and IoT systems to create a unified guest communication channel. It supports SMS, WhatsApp, and in-app messaging within a single inbox to automate confirmations and track interactions with real-time insights.

INTELITY is used by top luxury hotels and resorts worldwide, including brands like Hilton, Hyatt, Four Seasons, Fairmont, Hard Rock, and Oakwood. The platform has been recognized by HTNG, Magellan, Hotel Tech Report, Built-in LA, Travel Weekly, and the World Travel Tech Awards for its innovation.

The platform claims to deliver an average increase in in-room dining check size, save FTE hours every month, and provide annual hard-cost savings by replacing in-room collateral. Specific metrics mentioned include 92% guest engagement on promotions and a 45% increase in mobile dining orders.

INTELITY provides a hardware-agnostic Bluetooth mobile key solution and offers flexible in-room device options ranging from mobile-only to tablets or a hybrid model. This allows properties to avoid locking into specific hardware while still delivering a seamless digital experience.

The company states that their platform has been awarded a number of patents for the elegant technical solutions they have crafted. They describe themselves as thought leaders and innovators at the forefront of the industry, constantly growing and improving their platform.

INTELITY serves a variety of customers including hotels, casinos, residential properties, cruise lines, and other hospitality brands. Their unified platform is designed to support back-of-house workflow capabilities like ticketing, service recovery, and data intelligence alongside guest-facing tools.

The Trustburn rating for INTELITY is 4 out of 5 from 9 reviews as of the latest data. The review split includes multiple 5-star ratings, several 4-star ratings, and a few 3-star ratings, with reviewers consistently praising the user-friendly website and exceptional products.

The most recent reviews on Trustburn date back to October 2023, with the oldest visible review from February 2023. Reviewers frequently mention that the website is easy to navigate, informative, and well-designed, contributing to their high satisfaction scores.

INTELITY positions itself as the #1 Guest Experience Platform for Hotels, offering a complete overhaul of their core platform experience. They describe the new system as an intelligent control center for every digital touchpoint across the property, focusing on flexibility, automation, and simplicity.

To get started, potential customers can request a demo through the website or contact the sales team for features and pricing information. The company also provides a support resource hub for technical issues and a contact form for inquiries.

INTELITY emphasizes that their platform empowers luxury properties to simply deliver refined digital experiences and orchestrate moments guests will always remember. They aim to provide a direct digital connection to guests while supporting back-of-house capabilities like data intelligence and service recovery.

You can reach INTELITY by e-mail at info@intelity.com.