Most of the five star reviews seem to be posted by employees about the building. We're an actual inContact customer and our experience so far has been dismal.
There have been multiple implementation delays, technical issues and features that were promised that actually didn't exist or didn't work as promised. Every issue we have, inContact treats it like it's our fault. Everyone we've interacted with seems completely uninterested in actually helping us get issues resolved, and would rather pass the buck, point fingers, or just ignore the issue entirely.
The only reason we're stuck with them is because they're about the only power dialer that integrates with salesforce (although the integration isn't seamless and has it's fair share of issues).
If you're looking for a friendly company to work with, solid support, and a product that actually does what they say it will, I would recommend avoiding inContact.
What reviewers say about Incontact
What does Incontact do?
The provided data does not clearly state what Incontact does, though it is described as a company with offices, a facility, and a system.
Are there any complaints about Incontact?
Yes, complaints include terrible implementation, promised features that do not exist or do not work as promised, multiple implementation delays, technical issues, and a tendency to blame customers for problems.
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Great place to work and a lot of new technology being developed.
Because Travis Baldwin loves working for this company!
Great company to work for. Have a nice foosball table, putting ground, air hockey, ping pong and game consoles.
Beautiful location for these very modern, state of the art offices with amazing views all round...
Casual company atmosphere. Great work perks. Great people.
You guys honestly suck. The company I work for use your services and honestly have to say we have more issues than anything. The good reviews on here are from your employees who should take their reviews to Glassdoor.
Wish the company I work for would stayed with dial pad. Nice In Contact is terrible and makes even the most basic operations a complete headache.
I went there for an AWS seminar and was impressed with the facility. Very clean building and the training rooms are awesome and spacious. Very good hosts.
InContact has terrible implementation, and will promise features that don't exist. However post implementation if you pay for a TAM Their customer support is good. Their system is also fairly intuitive.
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- Website
- incontact.com
- Address
- 75 west towne ridge parkway
- Categories
- Computer software