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Hss services

3.5ยท 14 reviews
Average ratingAverage
3.5/ 5

Based on 14 reviews

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Kelly Nostrame
Reviews 1

This billing company is unbelievable! The Director just told me to consult my conscience and honesty!

Long story short, the doctor that they are billing for does not accept my insurance. Because I was not given a choice in the doctor (anesthesiologist), I had to appeal it through my insurance company. The insurance company informed me that the reason why it wasn't covered was because HSS had my address incorrect and they coded the bill incorrectly. Once my insurance company made those changes, the bill was processed within 30 days. I called this company once I received a CORRECT bill (which according to them is now 120 days past due), and asked that they extend out the terms so that I didn't go to collections. All the representative kept saying was "You owe this, when are you going to submit payment".

When I got on the phone with the director, she was even more rude than the CSR's. She was argumentative and just keep saying that I owe the money. I KNOW I owe the money, but it took this company 4 months to send me a correct bill and now they are telling me that they will send me to collections if I don't pay right away.

The Director of Client Services then told me to consult my conscience and my honestly, when I told her that I would be filing a complaint with the hospital and the doctor for their billing practices.

Rhiannon Schade
Reviews 1

This company has sent a bill to collections for a service that my insurance company failed to cover. According to federal and New Jersey law, emergency care is to be covered at the insurance plan's in-network rate. My insurance essentially denied the claim outright by paying so little. While this should have been between the insurance carrier (United) and the provider (Anesthesia Associates of Morristown), this company is unlawfully pursuing me with collection notices, the most recent of which is from a lawyer. The billing representative fully understands that I do not owe this $3000 bill, but they are not taking it out of collections. It is a shame that nothing is being done to blow the whistle on this company's illegal practices.

S.
Reviews 1

If they can get away with strong arming you or engaging in manipulation they will. Hold your own with these people and have a medical advocate guide you. They are glorified extortionists that will pit you against your insurance company to squeeze out a few cents, will bully you, gaslight you, lie to you (the director lied and said she's a healthcare advocate and had the same last name as me, I looked both up, both lies) to get you to trust them, and threaten you. Disgusting, morally bankrupt pieces of work. I wouldn't wish these unscrupulous jerks on my worst enemy.

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About Hss services

Medical Billing NJ

Address
605 broad avenue