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HorsePlay NZ

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Questions about HorsePlay NZ

Based on reviews, listing data and website checks · updated yesterday

What is HorsePlay NZ?

HorsePlay NZ is an Auckland-based online specialist store focused on equestrian gear, operating for more than 20 years. They are the New Zealand agents for the Best Friend Equine range and stock Urad leather care products. Their carefully chosen collection includes items like bareback pads and grazing muzzles designed to improve horse health and rider comfort.

Where is HorsePlay NZ located and which areas do they serve?

The business is located at 89A Reihana Street, Orakei, Auckland 1071, New Zealand, and serves riders and horse owners across New Zealand with nationwide shipping. They focus on specialist products that are hard to find locally, such as the Best Friend Equine grazing muzzles that help avoid founder and laminitis. Their selection also includes bareback pads used by Riding for the Disabled venues to help riders build balance and confidence.

How can a customer get started with ordering from HorsePlay NZ?

To start shopping, customers can visit their website at horseplay.nz or use the contact form on their site to ask product questions. They offer GST-inclusive pricing and fast nationwide shipping directly to the customer's door. The process involves selecting items from their specialist collection, which includes Urad leather care and Equine Products NZ supplements.

What are the terms for returns and refunds?

For faulty products, customers should contact the business first to arrange a return at no cost. If a product differs from the order, they must contact the team within 30 days of receipt for a refund or replacement. For all other returns, the customer is responsible for the shipping costs.

What specific features does the business advertise on its website?

The website highlights several key features including great prices, easy payment options, quick support, secure shopping, and fast shipping. These features are prominently displayed on the homepage and footer to assure customers of a reliable online experience. The business emphasizes honest pricing and direct delivery as core values.

Which specific products are highlighted as key offerings?

A specific product highlighted is the Best Friend Equine grazing muzzle, which has helped thousands of horses worldwide avoid founder and laminitis. Another key item is the bareback pad, which assists riders of all levels in building balance, seat, and confidence. The Urad Italian-made leather care range is also a featured product line.

Who is the ideal customer for HorsePlay NZ?

The business targets horse owners, riders, and specifically Riding for the Disabled venues that rely on their bareback pads. They aim to serve anyone managing laminitis risks or gearing up for the 2026/27 season. Their focus is on practical horse care solutions rather than competing with full-range tack shops.

What specific product ranges does the business carry?

The Equine Products NZ (EPNZ) range of nutrients, supplements, and calmers is a specific service offered by the store. They also carry the Best Friend Equine range which includes bareback pads and grazing muzzles. All products are backed by the team's expertise and are chosen for their high quality and impact on health and safety.

What pricing and form requirements are stated on the website?

The website states that they offer GST-inclusive pricing to ensure transparency for all customers. They also mention that shipping is fast and nationwide, covering the entire country. The contact form requires a name, phone, email, subject, and message to submit inquiries.

What website details and locations are confirmed?

The business uses the domain horseplay.nz and is based in Orakei, Auckland. They are the New Zealand agent for the Best Friend Equine range of products. Their website includes sections for a sizing guide, blog, and FAQs to assist customers.

What values and service style does the business promote?

The business mentions that they have a genuine love for horses and the people who care for them, which drives their selection of specialist products. They pride themselves on being easy to reach and having a small team where customers talk directly to someone who knows the products. This personal touch is a key part of their service model.

How can I contact HorsePlay NZ?

You can reach HorsePlay NZ by phone at 0800 800 297.

Does HorsePlay NZ have reviews on Trustburn?

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About HorsePlay NZ

HorsePlay NZ is a New Zealand owned and operated, online marketing shop based in Auckland, New Zealand. HorsePlay NZ offers high-quality equine feed bag solutions tailored for practical horse care. Durable, breathable designs make feeding easy, clean, and stress-free, ideal for paddocks, stables, or on-the-go equestrian adventures.

We carefully choose horse products that are special, very high quality and that will appeal to many horse riders who are concerned about both their own and their horse’s health, comfort and safety. As such, we have been the New Zealand agent for the Best Friend Equine range of products for many years.

Address
Orakei