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Average ratingExcellent
4.7/ 5

Based on 107 reviews

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What reviewers say about Hoo

Generated with AI from 107 reviews on Trustburn · updated 41 days ago

Customers consistently describe Hoo's support team as responsive, patient, and professional, often mentioning smooth withdrawals or account recoveries and clear step-by-step guidance throughout the process.
What are the most common complaints about Hoo?

The reviews available are all 5 out of 5, so there aren't clear common complaints shown in this sample; one reviewer did mention minor delays and a long wait during recovery.

AI-generated from reviews on this page. Verify anything important with the company directly.

Leevi Justi
Reviews 1

I want to express my appreciation to the Hoo team for reopening access through their new platform, hoo.us.com. I honestly thought my old account was gone for good, but after merging it and completing the verification steps, everything was restored. My funds became available again, and withdrawals have been working without delays. The updated interface is smoother, and the support team responded faster than before. Thank you for giving users like me a second chance!

江 致
Reviews 1

I once had some coins stored on the old Hoo exchange, and there were absolutely no notices or warnings to users that they might be shutting down operations. One day, when I tried logging in to check my holdings, I was shocked to see that the platform had closed and all I got was an error message. I even contacted the old Hoo support email, but they replied saying they no longer had the ability to assist. At that moment, it honestly felt like a complete scam, and I truly believed my funds were lost forever.

However, after some time, I discovered the new website — hoo.us.com. I decided to reach out to their support team, and to my surprise, they responded quickly and guided me step by step through the process of merging my old account into the new system. After completing the necessary KYC verification, my account was successfully reactivated.

To my great relief, I was finally able to withdraw my funds without any problems. Something I thought was gone forever has now been fully recovered, and that has lifted an enormous weight off my shoulders.

Andrea Johansen
Reviews 1

I’ve always believed there’s no point in speaking badly about something that once helped you. That’s why I chose to stay grateful to Hoo. Even from the first day the old platform closed, I never said anything negative about them. Now I’ve successfully withdrawn my funds through the new exchange, hoo.us.com, and I truly appreciate their support. So, tell me, why would I say anything bad about them? As for Hoo, I’m really disappointed with how the old exchange handled things — I just hope this new Hoo exchange doesn’t repeat those same mistakes.

Tess Dumont
Reviews 1

The support team at hoo.us.com went above and beyond my expectations! I was dealing with a frustrating £7,800 frozen fund issue from hoo.com, and their specialists patiently walked me through the entire recovery process. After merging my accounts, I was finally able to withdraw all my tokens without any problem. Their professionalism and empathy truly made a difference — I couldn’t be happier!

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About Hoo

Website
hoo.com