Questions about Hometown Hero Property Solutions LLC
What is Hometown Hero Property Solutions LLC?
Hometown Hero is a veteran-owned pool cleaning and weekly pool service company based in Rockwall, Heath, Forney, Royse City, and Terrell, TX. Owner Robert Horton is a general contractor who employs a Certified Pool Operator (CPO) to handle water chemistry and safety. Beyond pools, the business also offers roofing, remodeling, fencing, decks, and outdoor kitchens for homes and businesses.
What specific price plans are available for ongoing pool care?
After the introductory period, customers can choose Basic Weekly at $169/month, Full Service at $199/month, or Priority Care at $229/month. Each plan includes weekly visits, with Priority Care adding annual cleanings, one filter cleaning per year, and a 10% discount on additional services.
How does the 90-day introductory special work for new customers?
The special offers a $145/month equivalent for the first three months, totaling $435 paid upfront. This package covers up to 13 visits over 90 days, including skimming, brushing, vacuuming, water testing, and equipment inspection, with chemicals billed separately.
What specific services are included in the Full Service plan?
The Full Service plan at $199/month adds routine vacuuming and weekly netting to the Basic Weekly offerings. It also provides priority scheduling and includes testing and balancing, though the chemicals themselves are billed separately based on actual usage.
What are the opening hours for Hometown Hero Property Solutions LLC?
The business operates seven days a week from 08:00 to 19:00. Customers can call or text the business phone number (469) 410-0686 to arrange services or request a free quote.
What certifications and expertise does the company highlight on its website?
The company emphasizes being veteran-owned and having a Certified Pool Operator (CPO) on staff to ensure water chemistry and safety standards are met. This CPO expertise is a key feature distinguishing their pool care approach.
What additional services are offered beyond pool maintenance?
In addition to pool care, the business provides roofing, remodeling, fencing, decks, and outdoor kitchens for both residential and commercial properties. These construction services are part of the broader property solutions offered by Robert Horton.
What is the process for getting started with the introductory offer?
New customers can text the business to receive a free quote and learn about the 90-day special. The introductory package requires a one-time payment of $435 upfront to cover the full 90 days of weekly care.
What specific maintenance tasks are performed during weekly visits?
Weekly visits include brushing, skimming, vacuuming, emptying baskets, checking filter pressure, and visually inspecting equipment. The team also tests and balances water chemistry and reports any visible issues found during the inspection.
What are the costs for new customers regarding filter cleaning?
New customers are charged a one-time fee of $99 for cartridge filter cleaning. This fee applies to both the Basic Weekly and Full Service plans and is separate from the monthly service charges.
Which communities are explicitly listed as being served by the company?
The company serves Rockwall, Heath, Forney, Royse City, and Terrell, TX. These locations are highlighted as the primary areas where they provide their pool cleaning and construction services.
How are chemicals handled in the monthly pricing structure?
Chemicals are billed separately based on actual usage for all monthly plans, including Basic Weekly, Full Service, and Priority Care. The monthly fee covers the labor and routine maintenance, while chemical costs are added on top.
What is the contact method for scheduling or inquiries?
Customers can reach the business by calling or texting the number (469) 410-0686. The website also encourages users to text for a free quote to initiate the booking process.
Does Hometown Hero Property Solutions LLC have reviews on Trustburn?
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Hometown Hero is a veteran-owned pool cleaning and weekly pool service company serving Rockwall, Heath, Forney, Royse City, and Terrell, TX. Owner Robert Horton is a general contractor, with a Certified Pool Operator (CPO) on staff for water chemistry and safety you can trust.
Weekly plans include brushing, skimming, vacuuming, water testing, emptying baskets, checking filter pressure, and inspecting equipment. We also handle filter and salt cell cleaning, green pool recovery, leaf and storm cleanup, equipment diagnostics, and pool repairs.
As a local, owner-operated business, we also offer roofing, remodeling, fencing, decks, and outdoor kitchens for homes and businesses.
Call or text Robert today for a free quote!
- Phone
- (469) 410-0686
- Business hours
- Mon-Sun: 08:00 - 19:00