HiyaGuest

HiyaGuest provides a concierge service for short-term rental homes and boutique inns that uses a hardware box and a mobile web link to answer guest questions automatically. The system integrates with reservation platforms like OwnerRez, Hospitable, Hostaway, Lodgify, Airbnb, Vrbo, and Booking.com to import stay details. It is built by hand in North Carolina and allows hosts to write a guide that answers questions in the guest's own words.

The service offers a 30-day free trial for rental homes with no credit card required to start. For inns and B&Bs, the company provides setup and maintenance services under a business subscription agreement. Hosts can connect their existing booking systems without migrating stays or re-entering data.

HiyaGuest offers a limited warranty covering defects in materials and workmanship for 12 months from the date of delivery. The warranty includes the LED display, internal electronics, power supply, and woodwork, but excludes damage from drops, spills, or outdoor use. Repairs or replacements are provided at no cost within the United States, including shipping both ways.

The hardware box is crafted from solid maple, meaning natural grain, color variation, and subtle character are considered part of the product design rather than defects. The voice-answers and Pocket Concierge subscriptions are governed by the Terms of Use, separate from the hardware warranty. Software, wifi, and setup questions are handled by support but do not fall under the limited warranty scope.

Rental homes can begin with a private page for every stay that is free for 30 days. Inns and B&Bs require a box in every room bound to that room's bookings, with the company handling setup and maintenance. Both types of properties can connect via their existing booking software or by pasting a calendar link from major platforms.

The system works alongside existing reservation platforms without replacing them, allowing hosts to keep their current listings, guest messaging, and payouts intact. Hosts can connect OwnerRez, Hospitable, Hostaway, or Lodgify, or simply paste a calendar link from Airbnb, Vrbo, or Booking.com. Inns and B&Bs can connect ThinkReservations or Lodgify, with more integrations added as innkeepers request them.

Guests can ask questions by voice or text using the hardware box in the room or the mobile web link on their phone. The system scrolls the answer across the screen while speaking it out loud, ensuring the guest receives an immediate response. Every stay has its own private page accessible via a simple link, requiring no app download.

Questions that the guide cannot answer are collected and reported back to the host with frequency rankings. This allows the host to update the guide over time, making it sharper and more accurate for future guests. The process ensures that small frictions are addressed immediately rather than piling up into review complaints.

The company is located in North Carolina and describes its product as being built by hand there, one at a time. This local manufacturing approach is highlighted as a key feature of their handmade concierge service. The business operates as a Green Buoy company and maintains social profiles on Facebook and Instagram.

The hardware box includes the Pocket feature, which allows guests to type questions on the way home and receive the same answer as if they had asked in the room. This ensures consistency regardless of the surface or device used by the guest. The service aims to answer questions while the guest still has them to prevent friction.

The company states that the guide gets sharper over time as unanswered questions are ranked by frequency and returned to the host. This feature is designed to prevent small frictions from piling up into review complaints. The system is built to handle both single-room rentals and larger boutique properties with different needs.

The service is designed for single hosts running their own place and operators of small to mid-size boutique properties. It does not replace existing booking systems but sits alongside them to answer questions automatically. The company emphasizes that nothing needs to be migrated or re-entered when connecting.

You can reach HiyaGuest by e-mail at support@hiyaguest.com.

The official website of HiyaGuest is hiyaguest.com.

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