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Questions about HELIKI

Based on reviews, listing data and website checks · updated yesterday

What is HELIKI?

HELIKI is a software company that provides a customer relationship management (CRM) platform combined with payment processing capabilities. The platform centralizes client information in a unified 360-degree customer view, supports custom fields, bidirectional synchronization with other tools, and maintains a complete interaction and purchase history. It offers automated follow-up sequences for tasks such as overdue payment reminders and renewals, along with customer segmentation by criteria like country, currency, customer value, or behavior.

When was HELIKI founded and under what legal name does it operate?

HELIKI operates under the name HELIKI TECHNOLOGIES and was established in 2026, as indicated by the copyright notice on their website. The company describes itself as a CRM that combines client management with payment processing without borders.

How does the onboarding and setup process work step by step?

Users can get started by importing their clients via CSV or branching the API, engaging and relaunching through segmentation, and then encaissant (collecting payments) directly from the client file. The process is designed to be completed in an afternoon rather than requiring a six-month project.

How does the segmentation feature function and what criteria can be used?

HELIKI allows users to segment audiences by country, currency, customer value, or behavior to target the right audience at the right time without using spreadsheets. This segmentation capability is integrated directly into the CRM interface.

What are the payment capabilities and compliance standards?

The payment processing supports collection in more than 135 currencies with next-day settlement (J+1). The platform advertises compliance with PCI DSS Level 1, GDPR, and SEPA standards.

What performance metrics does HELIKI claim to achieve?

HELIKI claims to have a 92% recovery rate for invoices and 100% automation for follow-ups. The platform also reports a -27% churn avoidance rate based on their own metrics.

How many currencies and payment methods are supported for international transactions?

The platform supports 135+ currencies and 20+ payment methods, allowing businesses to accept payments directly from the client file without leaving the CRM. This integration is described as seamless and borderless.

How does the 360° customer view organize client information?

The platform offers a unified 360° customer view that consolidates coordinates, purchase history, payments, exchanges, and documents in one place. This eliminates the need for data scattered across ten different tools.

How does bidirectional synchronization work with other tools?

The platform supports bidirectional synchronization with other tools, allowing data to flow both ways between HELIKI and external applications. This ensures that all client information remains consistent across systems.

What makes HELIKI different from competitors according to its own words?

The platform offers a 360° customer view, segmentation, automated follow-ups, and payment collection in 135+ currencies. These features are highlighted as key differentiators in the business's own description.

How can customers contact HELIKI for support or inquiries?

The website provides a business email at [email protected] and a phone number at +33 7 56 87 64 53 for contact. Support is promised to respond in less than 2 working hours for clients.

Where is HELIKI located?

HELIKI is located at 47 rue Vivienne, Paris, 75002, FR.

What is the official website of HELIKI?

The official website of HELIKI is heliki.app.

Does HELIKI have reviews on Trustburn?

HELIKI has no reviews on Trustburn yet. Anyone who has used it can write the first review on its Trustburn page.

Is HELIKI on social media?

HELIKI has official profiles on Instagram.

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About HELIKI

HELIKI is a software company that provides a customer relationship management (CRM) platform combined with payment processing capabilities. The platform centralizes client information in a unified 360-degree customer view, supports custom fields, bidirectional synchronization with other tools, and maintains a complete interaction and purchase history. It offers automated follow-up sequences for tasks such as overdue payment reminders and renewals, along with customer segmentation by criteria like country, currency, customer value, or behavior. For payments, HELIKI supports collection in more than 135 currencies with next-day settlement (J+1) and advertises compliance with PCI DSS Level 1, GDPR, SEPA, 3-D Secure 2, and AES-256 encryption standards.

Website
heliki.app
Address
47 rue Vivienne, Paris, 75002, FR