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Hearths A' Fire, Inc.

3.9· 9 reviews
Average ratingAverage
3.9/ 5

Based on 9 reviews

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Questions about Hearths A' Fire, Inc.

Based on 9 reviews, listing data and website checks · updated yesterday

What is Hearths A' Fire, Inc.?

Hearths A' Fire, Inc. is a fireplace and stove retailer and service provider located at 7352 State Highway 23 in Oneonta, New York. The business has been helping homeowners in Central New York for more than 30 years. They offer a wide selection of premium fireplaces and stoves, including wood, gas, and pellet options, along with outdoor living features like fire pits and awnings. Their in-house team handles installation and service to guide customers from choosing a unit to ensuring it works perfectly years down the line.

How can a customer get started with a new fireplace or outdoor feature?

Customers can get started by visiting the 5,000 square foot showroom in Oneonta which features more than 60 burning displays. Alternatively, they can request an in-home evaluation or contact the showroom directly at (607) 436-9549 or info@hearthsafire.com. The process involves telling a real person about the project, receiving a reply within a business day or two, and then seeing the display or having the team come to the home.

What are the operating hours and service types offered?

The business operates on a schedule of Monday through Friday from 9am to 5:30pm and Saturday from 9am to 3pm, with Sunday closed. They offer services such as fireplace service and repair, annual cleaning scheduled from April through August, and awning service and repair. All these services are handled by their in-house team of NFI-certified technicians.

What do reviewers say about the quality of service and products?

Reviewers frequently praise the company for having excellent customer service and knowledgeable staff. Many customers highlight that the team is friendly, professional, and efficient throughout the installation process. The installed fireplaces are often described as beautiful, stunning, and top-notch, with one reviewer noting it became the focal point of their living room.

What makes Hearths A' Fire, Inc. different from other retailers?

The business distinguishes itself by offering a curated product lineup that includes the best-performing brands chosen for their beauty, longevity, and performance. They emphasize that they handle installation and service in-house, which allows them to guide customers every step of the way. This approach ensures expert guidance and dependable support from start to finish.

Where is the showroom located and how can customers visit?

The showroom is located at 7352 State Highway 23, Oneonta, NY 13820, which is on NY-23 west of Oneonta. Customers can visit the 5,000 square foot showroom to see over 60 burning displays or request an in-home evaluation. The business also encourages customers to call (607) 436-9549 for direct communication with a real person from the showroom.

What specific products and services are available?

The company offers a variety of stoves including wood, gas, and pellet stoves, as well as inserts for gas, wood, and pellet systems. They also provide outdoor living options such as outdoor fireplaces, fire pits, patio furniture, grills, and outdoor awnings. Additionally, they sell finish work and accessories like fireplace mantels, cabinets, doors, and hearth accessories.

Who are the technicians and what is their experience level?

The business employs NFI-certified technicians who are factory-trained and deeply familiar with the quirks of the equipment they install. They have been operating for more than 30 years in Central New York. Their team is described as professional, knowledgeable, and efficient, with a focus on providing dependable support long after installation.

What financial and planning tools are available to customers?

The business provides financing options for customers looking to purchase new fireplaces or outdoor features. They also offer an instant estimate tool on their website to help customers visualize their new fireplace. Customers can also schedule service appointments online or by calling the business directly.

What is the company's mission and history?

The company's website states that they have been helping homeowners for more than 30 years. They emphasize their commitment to providing a home that is warm, welcoming, and full of charm. Their goal is to ensure that the fireplace or outdoor feature looks great, works effortlessly, and stands the test of time.

What tools are available to help customers plan their project?

The business offers a visualizer tool on their website to help customers see how a new fireplace will look in their space. They also provide a contact form where customers can tell them about their project, including the house, what is there now, and what they are hoping for. This helps the team provide tailored solutions.

How can customers reach the business for inquiries?

The company's contact information includes a phone number (607) 436-9549 and an email address info@hearthsafire.com. They encourage customers to call, come by, or send details to a real person from the showroom. The business aims to make reaching out as easy as possible for potential customers.

What is the official website of Hearths A' Fire, Inc.?

The official website of Hearths A' Fire, Inc. is hearthsafire.com.

Is Hearths A' Fire, Inc. on social media?

Hearths A' Fire, Inc. has official profiles on Facebook.

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About Hearths A' Fire, Inc.

Address
7352 State Highway 23
Categories
Retail