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What does Devon Hackwith do?
Devon Hackwith is a Production Support Analyst based in San Clemente, CA, who supports point-of-sale software used by 7,500+ Taco Bell restaurants by handling escalated production tickets across POS, timeclock, and AWS-backed data systems.
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Devon Hackwith is a Production Support Analyst based in San Clemente, CA, who supports point-of-sale software used by 7,500+ Taco Bell restaurants. He is one of four analysts handling escalated production tickets that frontline support cannot close, investigating issues across POS, timeclock, and AWS-backed data systems. His work involves querying Couchbase to trace transaction and configuration records, authoring detailed bug tickets for engineering, and building internal tools and scripts in Python, JavaScript, and Retool to automate data retrieval from DynamoDB and Couchbase. Earlier roles included Helpdesk Analyst and Subject Matter Expert on the Bellhops project, handling senior escalation and third-party vendor coordination.
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- hackwith.dev
- devon@hackwith.dev