I was with my cousin who was buying a car...the salesman was very friendly and made a point of asking how I was & offering a bottle of water, or coffee & told me to let him know if I needed anything
I dropped my car off for a recall repair the night before my appointment. They kept me up to date on the status of the repair and finished the repair in a timely fashion.
It's not marked or made clear where to go exactly for an oil change. I walked in the garage area of the 'Express Service' only to be ignored for about 3-4 minutes while someone typed away on the computer. When I was finally addressed, the guy told me to pull in behind a car at the express service ...
Great customer service, very friendly an helpful. If you ever need a great place to get awsome service an deals this is your place.
Lori is who we dealt with. Showed my husband what we could get and gave us all the information we needed. She was awesome and we drove away in a new to us van.
I appreciate the comfortable waiting area while they did my oil change. Also appreciated the salesman Jessie spending so much time with me. He explained several options that I have when my lease runs out.
This is a great dealership.
They have gone above and beyond what is needed to help me.
I would advise against using the service department for anything other than a simple oil change.
I took my SUV in because of a noise and service light this was 5/20/14 I was charged 95.15 to run a diagnostic. Said it needed an throttle body clean and an injection flush another 128.53 telling this s...
I approached a salesman by the name of Blake Brown (well, actually he met me at the door) with a VERY off the wall trade situation. After telling him where I was at on my numbers, the team, especially Blake, at H. E. McGonigals went above and beyond to get me into a brand new truck, within the less ...
Great sales person. Got a great deal on purchasing a vihicle.
i was so happy with the service my payment and how quick things were done i love my new encore!!!!!!!!!!!!!!!!!
My salesman Elliott was very polite, friendly and helpful. Worked very hard to get the deal I wanted.
Mr. Elliot and the rest I talk to were very help full and great
LOF and tire rotation crew identified several defects in my tires, one quite serious. Fortunately McGonigal's had four similar tires in stock and installed them in a hour and a half. The right front wheel was out of spec. on the camber setting and was corrected with a front end alignment.
Great experience. Had an oil change and tires rotated. The folks that worked in Express educated me about what I would need to do next visit and to call ahead and they would make sure they had the filters, etc. In stock. Thank you to the folks in EXPRESS.
I would tell anyone I know to go buy a vehicle here.they all are friendly people and they work with you and go that extra mile to get you in a vehicle. They treat you with respect and don't look down on you. Arron Pitts was my salesman and hands down loved working with him. I love my vehicle I got f...
I had an oil change and had my tires rotated. I also had some other concerns. Everything was completed in a timely manner and all concerns had been addressed.
I always receive a friendly reception. This particular oil change trip, it was important that I was in and out in less than an hour. My daughter and I had a very comfortable wait. And the work was completed in 30 minutes! With a smile! Much appreciated!!
Talked to salesman... as supposed to check out prices And inventory for us... got talking to another couple.... we finally left after waiting 40 min... he was still talking when we drove away
Bought my 1st car off the lot here, very friendly service
I brought my car in because side detection system and front camera were working. They diagnosed the problem, ordered the parts, and called me to make an appt to install the new parts. It took a little over 2 hours and I was on my way. Great job.
We loved the details Elliott Faison went though with us before we bought. He helped so much with the process. Everyone was courteous and made us feel very welcome!
Had to be towed in. On a long trip. Got us in immediately and got us back on the road fast! Great service manager! [Rick?]
Our sales rep, Alicia Moore, was friendly and very informative. Everyone at the dealership was incredibly nice and professional. I will definitely be a long term customer of this dealership!
Service people were very friendly, really appreciate the ride home, I didn't have to wait at the shop for repairs to be done. Thanks to all, Thomas White Sr.
Elliot, my salesman is extremely valuable. Did a great job of helping me pick out a GMC Terrain SUV that I just love. He is always available when I need him and very friendly. The service department is also friendly and very helpful. A great place to buy a new GMC, Cadillac or Buick.
Love this place. Wont take my vehicle no where but here. Friendly service
Our sales associate Jesse was on his game. He was able to answer all our questions about this product
Express service is an understatement. When I pulled in I ask how long I was told 45 mins. It took an hour and a half. And to top that off 2 customers that came in after got thier service and was gone by the time i paid my bill.
The service department scheduled my appointment around my lunch hour. I had to cancel the first appointment due to bad weather and they rescheduled me again during my lunch hour with no hesitation. Everyone was friendly and very cooperative.
I LOVE MCGONIGALS, EVERYONE HAS BEEN EXCELLENT TO ME OF ANY QUESTIONS THAT I MAY HAVE CONCERNING MY 2020 CANYON!! I LOVE THE TEAM.
They did not check tire pressure and fluids like I asked. They said if I wanted to hold off picking up my car they could get that done. I could not wait, because of time constraints. The service reps were very helpful and courteous. But I just didn't feel confident they would take care of the de...
This was the best dealer I have ever been to great atmasphere very helpful made buying a vehicle enjoyable
When I brought my vehicle in for a routine oil change there were no issues. After leaving I noticed my wheel was now hard to turn. I stopped to read the paperwork from the oil change and seen that my powersteering fluid had been filled. So I took the vehicle back and asked for someone to look at it ...
Just bought a new Cadillac, Ben and everyone was so helpful and made things easy, would highly recommend McGonigal! Love our new car!
Thank you so much for the wonderful delivery service that allowed us to get the necessary work done contact-free!!
I was more than satisfied with my repair and the next time I have trouble I will definitely come back.
McGonigal has excellent customer service and support!!! Very professional team and treat you like you're the most important person! Sam Hamby is no doubt the best mechanic ever!!! Thank you team McGonigal!!!
Service Dept was horrible. Had my vehicle for almost 3 months and still did not solve the issue. Service had an accident while test driving my vehicle. Body shop was very poor. Had to take back to redo paint and still came back jacked up
Aaron Pitts is a very professional, friendly salesman. Very impressed with McGonigal's dealership.
Quickly found issue and made short term fix while part in transit. Very professional and helpful.
I bought a used Mini Cooper from McGonigal s one year ago and it has been nothing but trouble. I bought it as is , but the dealership assured me that their mechanics looked over it and it was in good shape. The day I drove it off the lot, a light indicated that there was a problem. I worried that I...
The Service Department is awesome to work with. They always exceed my expectations!
Since purchasing our certified used vehicle in November of 2017, they have tried to nickel and dime us for everything. We were lied to as well probably just to meet the sales quota. We were promised that our first service on the vehicle would be free no matter what needed fixed. The oil needed chan...
I bought this car in January of 2018 with the forever warranty and the extended warranty. So far I have had to take it in 7 times. Three times for the same issue and now we are on the 8th time of having to take the car in for work. Low and behold now its a pigtail that is out and need a new head lam...
the service department at this dealership is by far the worst I have ever dealt with of any dealership.
Excellent service, staff is great and Steve Parrot is certainly the man for the position he occupies. Couldn t be happier.
Sincerely
Jim/Affordable.
They were able to get me in very quick. Had a quote for repairs before any work was completed. Final Cost was under Quoted price.
I waited there for 1 hour untill having to talk to a manager about services had to wait 50 more minutes for my car to get worked on then paying 2x the ammount for a free window washer fluid refill.
Love the warranty forever. Also feels like they aren't as pushy with the sales tactics. My family has bought 4 cars now with the warranty forever. We have had good experiences here.
Great place to buy a car and have all your service needs taken care of!!
My favorite place to take my car for change oil. Plus they have free drinks and donuts awesome
Great dealership, great people! We had a wonderful experience at McGonigal!
Jeremy in service always goes above and beyond to get me the parts needed
We went in for an oil change today around 4:50 and they close at 5:30. We wanted to see if we could catch a ride to eat and they took us and then made sure we had a ride back after hours. They went the extra mile so we could go have dinner instead of waiting on our car. I was impressed with the cust...
came in around 4:30 pm for an oil change. I had a previous service for my air conditioning and asked if someone could do a quick check to make sure they didn't see a leak. As I understand, this is a quick process to check with a black light..and was told there was no way that they could check for...
Very nice,friendly folks and was a fast oil change and a very comfortable waiting room with cold beverages as well,a class act indeed
This is my 2nd vehicle purchase from mcgonigals..will only be buying from here !! Great customer service, very helpful,and knowledgeable..
Excellent. Broke key to vehicle. They were quick to fix it and got me back on the road in no time. Friendly and courteous.
My family has been buying cars here for decades, most recently a used Cadillac CTS that has been great. The unlimited lifetime warranty on (some) used car drivetrains is impossible to beat, I don't know how they can afford to offer it! Great bunch of people that I highly recommend for your next ca...
Had my car service for the Winter to come. When I was there visited with all the new & Beautiful cars in the show room !!! Had many Wonderful , Smiling faces greeting me !! Felt very comfortable ! My car was serviced buy the Best in town. Very helpful people!!
They fixed a recall item on my Denali. They were very helpful, knowledgeable and friendly
Grant Holcomb is the nicest salesman that I have ever dealt with buying a new vechice! I give him a 10
A large selection of vehicles and salesman was not pushy.
I pick up cardboard there. They are always working, very friendly, and do great work
I have been dealing with McGonigals since I came to Kokomo in 2012 and have always been treated like a Cadillac owner should be, like royalty. The cheapest car they gave me as a loaner was a new CTS, otherwise its and XTS. They work on both my modern Caddies as well as my '41s. Good service depart...
The best place to car shop and Aaron the salesman takes care of his customers
When I entered I was greeted by a sincere welcome and a smile. The work was done quickly and I was soon back on the road.
As requested:
Thank You!
Thomas,
Thank you for taking a minute for sharing your experience with us. Your feedback enables us to continue making improvements to the customer experience. As a reminder, you will receive a survey from General Motors in the coming weeks and we appreciate you tak...