Gray and sons jewelers

Gray and Sons Jewelers is a Miami Beach-based retailer specializing in certified pre-owned luxury watches and estate jewelry, offering buy, sell, trade, and repair services for brands like Rolex, Patek Philippe, and Cartier. They have been operating since 1980 and serve customers across the United States through their showroom, monthly catalog, and online platform.

The business is located at 9595 Harding Avenue in Miami Beach, Florida, directly across from the Bal Harbour Shops. This prime location near a world-renowned shopping district makes it convenient for both locals and tourists to visit the showroom or browse their extensive inventory of high-end timepieces and jewelry.

Customers can reach the team by calling (305) 865 0999 or visiting their website at grayandsons.com. The business also offers live chat support, and their sales staff are available by phone from Monday through Saturday between 9 AM and 6 PM to assist with inquiries.

The store has been established since 1980, giving it over 40 years of experience in the luxury pre-owned market. They pride themselves on having six in-house master watchmakers with a combined 150+ years of watchmaking and repair expertise to handle all service needs.

A standout feature is the 'Like New for Life' policy, which provides free annual polishing, detailing, pressure testing, and battery replacement for watches purchased with a minimum $2,000 value. To maintain this benefit, owners must have the watch cleaned and re-lubricated every 36 months for a nominal charge.

The company provides a 10-day, no-questions-asked return policy for pre-owned watches and jewelry, though special orders and altered items are non-refundable. Additionally, Rolex watches come with a 2-year guarantee, while other timepieces are covered for 1 year against defects in materials and workmanship.

Multiple reviewers praise the exceptional customer service, knowledgeable staff, and high-quality selection of watches and jewelry. Many customers highlight the helpful guidance they received in finding perfect engagement rings, necklaces, and timepieces for their loved ones.

Some reviewers mention that while the selection and quality are excellent, there can be challenges with finding a specific style match, such as when a chosen ring or watch did not align with a partner's personal taste. Others noted that the price point might feel high to some family members, though the quality justifies the cost.

Reddit users frequently mention purchasing specific models like the Rolex Datejust 41, Jaeger-LeCoultre, and Patek Philippe from the store. They describe the experience as buying a dream watch or a special gift, often noting the emotional significance of the purchase rather than just the transaction.

The business offers a digital catalog, a printed catalog upon request, and an online shop for browsing inventory. They also provide a $200 coupon for new subscribers who sign up with an email address, limited to items priced $750 or more.

The ordering process involves browsing the online catalog or visiting the showroom, selecting a desired item, and completing the purchase. For those interested in selling, the team can assist in evaluating and selling their own pre-owned pieces.

The business serves customers nationwide, including major cities like Miami, Aventura, Bal Harbour, Boca Raton, and Coral Gables. They emphasize their ability to ship and serve clients across the USA, not just locally.

First-time customers should know that the store operates with extended hours on Sundays through New Year's Eve, from 11:00 AM to 5:00 PM. They also offer a $200 coupon for new subscribers and have a 10-day return window for most items.

The business is an independent seller and is not an authorized dealer for Rolex S.A., Rolex USA, or other brands listed on their site. This independent status allows them to offer competitive pricing and a wide selection of pre-owned and refurbished items.

The official website of Gray and sons jewelers is grayandsons.com.