The spring in our dishwasher door broke, something we’d experienced a number of times in previous dishwashers. There was only one repair service we were willing to call — GoTech appliance repair. As we’d had positive experiences with this company over the past 4 years, we knew what to expect. John arrived on time for our scheduled appointment, quickly assessed the problem and parts needed to effect the repair. He then went out to obtain the needed parts and returned in under 2 hours and repaired the door. John is a very personable individual, knowledgeable about the full range of appliances he services and offered up sage advice on future purchase options. All in all, a very pleasurable, worry and stress free service by GoTech appliance repair.
What reviewers say about GoTech Appliance Repairs
What is GoTech Appliance Repairs?
GoTech Appliance Repairs is a local Edmonton company founded in the early 1980s by a Ukrainian grandfather who started repairing electrical appliances. The business has grown over 40 years to serve Edmonton and surrounding communities including Leduc, Beaumont, Devon, Sherwood Park, Fort Saskatchewan, Morinville, St. Albert, Stony Plain, and Spruce Grove. They specialize in repair and installation for major brands like Samsung, Whirlpool, LG, Maytag, and Bosch, as well as small appliances and property management services.
What specific certifications and safety protocols do their technicians follow?
The company emphasizes that their technicians are fully licensed Certified Journeymen who have completed three years of formal training at SAIT. They adhere to Alberta regulations regarding refrigerants like R134A (Freon) and R600, ensuring safety protocols are followed to prevent fire risks or atmospheric release. This rigorous certification process is highlighted as a key reason to hire their professionally trained staff over unqualified workers.
How does the booking and repair process work for a new customer?
GoTech Appliance Repairs offers same-day or next-day service appointments, with customers able to choose a day convenient to them. The process involves scheduling a visit where certified technicians arrive fully equipped with professional tools and manufacturer-approved replacement parts. Most repairs are completed on the first visit, often restoring the appliance the same day to minimize disruption to the homeowner's life.
What specific themes do customer reviews highlight about their service?
Reviewers frequently praise the company for its honesty, with technicians like John and Dennis explaining issues clearly and providing straightforward assessments of whether a repair is worth it or if a new unit is better. Customers appreciate the friendly, knowledgeable service and the ability to fit urgent repairs into tight schedules, such as before a major family gathering or when a fridge compressor fails.
What guarantees and additional services do they offer?
The business backs its workmanship with warranties on both labor and parts to provide peace of mind for customers. They use only genuine OEM (Original Equipment Manufacturer) parts to ensure long-lasting performance and optimal efficiency. Additionally, they offer service for property management clients, extending their reach beyond individual homeowners.
Where is the business located and how can customers contact them?
GoTech Appliance Repairs operates out of an office at 10060 Jasper Avenue Tower 1, Suite 2020, Edmonton, AB T5J 3R8. Customers can reach them by phone at 780-994-4333 or via email at info@nullgotechappliancerepairs.ca. Their business hours run from 8:30 AM to 8:00 PM Monday through Sunday.
What core values guide the company's operations?
The company states that their core values include a commitment to finding a solution, building trust with customers, and providing long-lasting repair services. They aim to treat every job as if helping their own family, which has been their key to success since the early 1980s. This philosophy is reflected in their approach to hiring reliable team members who are motivated to build trust.
What specific technical details are mentioned on their website?
The company's website explicitly mentions that they use only genuine OEM parts to ensure optimal efficiency. They also highlight that their technicians are fully licensed Certified Journeymen with three years of formal training at SAIT. These details distinguish their technical approach from general repair services.
Which appliance brands do they service?
GoTech Appliance Repairs serves a wide range of major appliance brands including Samsung, Whirlpool, LG, Maytag, Ikea, Amana, Kenmore, KitchenAid, Dacor, Electrolux, Frigidaire, GE, Thermador, Inglis, Jenn Air, and Bosch. They also handle small appliance repairs and installations for various household needs.
What specific scenarios do customers cite as examples of successful repairs?
Customers appreciate the company's ability to handle urgent situations, such as fixing an oven just hours before a family gathering or addressing a refrigerator making odd noises. The fast turnaround times and efficient repairs are consistently highlighted as major strengths.
What is the origin story of the business?
The company's history traces back to the early 1980s when the founder's grandfather moved from Ukraine to Canada and began offering handyman skills for repairing broken electrical appliances. This family story is central to their identity and growth over the decades.
How is GoTech Appliance Repairs rated on Trustburn?
On Trustburn, GoTech Appliance Repairs has a rating of 5 out of 5 based on 10 reviews.
AI-generated from reviews on this page. Verify anything important with the company directly.
GoTech Appliance Repairs exceeded my expectations! After our refrigerator began making odd noises, a technician arrived promptly the following day. He was both friendly and knowledgeable, taking the time to explain the issue clearly. The fix was fast, and the cost was very reasonable. It’s a breath of fresh air to experience such polite and professional service. I highly recommend this team to anyone in Edmonton looking for reliable appliance repairs.
I don't usually leave feedback, but GoTech Appliance Repairs really earned my praise. My oven gave out just hours before a major family gathering, and I was stressing out. I reached out to them, and they managed to fit me in for a same-day visit. The technician was fantastic, working diligently to get everything running so dinner wasn't ruined. Their attention to detail and commitment to getting it right was evident. They truly came through for me in Edmonton.
My Dacor oven stopped heating, and after trying a couple of DIY fixes from YouTube without success, I knew it was time for a pro. I usually get frustrated when technicians just recommend buying a new unit or claim parts are unavailable, but GoTech in Edmonton was a breath of fresh air. John, who is an electrician by trade, looked at my oven with a fresh perspective. He identified a short on the motherboard and simply soldered on a small replacement part. It worked instantly! He was honest about the fact that the motherboard is discontinued and there’s no guarantee, but the cost of his expert repair was a no-brainer compared to a new appliance. John is not only skilled but also a fantastic communicator and a genuinely nice guy. I’ve already shared his business card with all my friends in the area.
GoTech Appliance Repairs delivered excellent service in Edmonton. The technician diagnosed the issue and replaced the faulty part efficiently. He was at my home within 24 hours, arrived right on schedule, and had everything fixed in just about an hour.
Getting a same-day appointment was a breeze. John from GoTech Appliance Repairs was incredibly professional and took the time to walk me through the issue and the pricing. Since they had the necessary part on hand, my appliance was up and running right there in Edmonton that very day. Fast, efficient, and professional work—thanks a lot!
The compressor on my Whirlpool fridge wouldn't stop running, so I called GoTech Appliance Repairs in Edmonton and couldn't be happier with the result. John came out and did a fantastic job pinpointing the issue. He took the time to walk me through how the cooling system works and exactly which component needed to be swapped out. What I appreciated most was his honesty; he gave me a straightforward assessment of whether it made sense to repair the current unit or buy a new one. If you need reliable appliance service in the Edmonton area, I highly recommend John and the team at GoTech.
The technician from GoTech Appliance Repairs arrived exactly on time in Edmonton and displayed great professionalism. He was very helpful answering our questions and even shared some valuable advice regarding future appliance purchases.
Dennis from GoTech Appliance Repairs came to our home in Edmonton to fix the oven burner, and he did a fantastic job. I really appreciated that he arrived earlier than expected. The repair was completed in less than an hour, and he went the extra mile by cleaning the oven while he was there. We were very happy with the service.
I was really impressed with GoTech Appliance Repairs in Edmonton. Booking was straightforward and Dennis, their technician, arrived within just a few hours. He diagnosed the issue immediately and handled things efficiently. Even though he didn't have the specific part on hand, he took the time to get it and finished the job right away.
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GoTech Appliance Repairs is an appliance repair company based in Edmonton that serves Edmonton and surrounding communities such as Leduc, Beaumont, Devon, Sherwood Park, Fort Saskatchewan, Morinville, St. Albert, Stony Plain, and Spruce Grove. The company provides repair and installation services for a range of appliances including fridges, dishwashers, dryers, gas appliances, stoves and ovens, and washing machines, as well as small appliance repair. It works on multiple brands such as Samsung, Whirlpool, LG, Maytag, Ikea, Amana, Kenmore, KitchenAid, Dacor, Electrolux, Frigidaire, GE, Thermador, Inglis, Jenn Air, and Bosch. GoTech also offers services for property management clients and advertises same-day or next-day repair service. The business states that it was founded from the handyman skills of a Ukrainian grandfather who grew the company with his family into a local appliance repair operation.
- Website
- gotechappliancerepairs.ca
- Phone
- 7809944333
- Categories
- Facilities services