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Average ratingAverage
3.9/ 5

Based on 19 reviews

558%
411%
311%
25%
116%
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What reviewers say about GoLite

Generated with AI from 19 reviews on Trustburn · updated 3 days ago

Customers generally praise GoLite for good products and prices, describing well-made, lightweight items such as puffy jackets and trail gear, while a smaller group reports negative experiences with customer support and product durability.
What are the most common complaints about GoLite?

Based on the available reviews, complaints most often involve poor or unresponsive customer support, including shipping errors and an unresolved warranty-style issue with a defective product, as well as at least one visitor feeling the store was not worth visiting.

AI-generated from reviews on this page. Verify anything important with the company directly.

Jon Padgham
Reviews 1

I bought a pair of men's rain pants. Used them twice .Second time they ripped badly after rubbing up against branch on side of trail. Did not get a satisfactory conclusion by My Trail .Left me wondering if they stand by their product. Does not seem to be the case. Caveat emptor!!

Libby Hsiao
Reviews 1

The ads of down jackets and UL tents that come across my social media feed have always looked to be a good value, but being a relatively small independent brand, it was always difficult to gauge what the quality is like. Luckily for me, I'm relatlvely local and could stop by the store to get some hands on the product.

The store front is quite small despite being located right on the Pearl St. Mall and admittedly, I'd walked by on several visits to Boulder without even noticing they were there. On my last visit, I was able to drop in and try some of the jackets which seem well made and are a bargain compared to some of the big brands. However, they are let down by the bargain clearance feel of the store which doesn't exactly inspire confidence and long term support of their products.

Karen` Timothy
Reviews 1

My Trail Co. has first class gear that is accompanied by first class customer service. I have purchased several coats and jackets for myself and as gifts and have occasionally had to exchange a size or color, etc. The exchanges were received within a couple of days each time. I recently called about a coat that I was having trouble with the zipper on and they immediately - and pleasantly - sent me a new coat...with a return pre-paid shipping label. These folks are serious about their business and want to retain yours! Wish I could give them more stars!!

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About GoLite

Website
golite.com
Categories
Sporting goods