GoldsmithOS

GoldsmithOS is an operating system built specifically for independent fine jewelry stores to manage storefronts, appointments, repairs, gold desks, and back-office operations across multiple locations from a single database. It ties the public-facing website to real inventory and unifies customer, repair, inventory, and payout records so they appear consistently across roles and stores. The platform is positioned as specific to jewelers rather than adapted from generic retail software, with separate scoping for each store and staff role.

The system runs the storefront, appointment book, repair bench, gold desk, and back office across every location you own, all tied to a single database. Every screen is scoped to one store and one role, ensuring that a repair, customer, piece of inventory, and payout are the same records everywhere they appear. This allows an owner to answer questions without having to walk to the back office.

Pricing is structured per location and billed monthly, with staff accounts included at every tier. For a single store, the system covers storefronts, appointments, customer records, repair intake through pickup, and the gold desk with live spot pricing. Multi-store plans include a HQ console, inventory transfers, and connectors for QuickBooks Online and Shopify, while groups of seven or more locations get data migration and custom reporting.

The storefront is tied to real inventory rather than a catalog that must be manually updated, pulling products, collections, and hours from the same records edited in the back office. Appointments allow customers to book consultations and pickups against real staff availability per location, with automatic confirmations and reminders. Customer records aggregate purchase history, repairs, sizes, and preferences across every store, allowing associates to greet familiar clients even if they have never met them personally.

Repair intake requires photographing the piece, recording its condition, and quoting work before printing a tag, with the customer signing off on the estimate before a jeweler touches it. The bench queue tracks every job on one board showing who has it, its stage, what it is waiting on, and when it was promised. Customers receive a link instead of a phone call for status updates, with diagnosis, approval, and ready-for-pickup stages that message them automatically after consent is checked.

The gold desk feature provides live spot pricing for gold, silver, platinum, and palladium that refreshes on a schedule, ensuring offers made at 4pm reflect the market at 4pm. Melt calculations take weight and karat as inputs to generate an offer, and the system handles payout records for scrap buyers. This ensures that pricing remains current and accurate based on real-time market data.

GoldsmithOS was built in Charlotte, North Carolina, by Pro eMarketing LLC, a software studio that designed the system module by module against real days rather than a feature list. The company states it is a young product and will not put a testimonial or customer logo on its page unless earned. The system is built to feel like a jewelry store—uncluttered, well-lit, and quiet by design, with staff expected to learn it in a shift.

To get started, potential users can request a walkthrough that runs about half an hour, using their actual workflow, repairs, and locations rather than a canned demo. The contact form asks for name, email, store name, locations, current software, and what is costing the most time. The team uses this information to reply with a quote and realistic timeline for implementation.

Data migration covers customers, inventory, and open repairs, with the system mapping results and showing them before anything is committed. Existing systems stay running until the user signs off, and the rollout happens one store at a time, typically running in parallel for a couple of weeks before becoming the system of record. Groups roll out store by store, never all at once.

The system includes email and SMS marketing with consent enforcement, and allows unlimited staff accounts per location. Special orders and Stripe payments are integrated, along with reporting that compares locations side by side. For groups of seven or more, custom reporting is built to match the close process.

The platform is designed for independent jewelers who sell, size, repair, appraise, buy gold, special-order, and remember customer details like anniversary preferences. It is built for multi-store operations where duplication of records causes trust issues. The system handles boring compliance records like signature verification, fail-closed defaults, and audit trails without clever shortcuts.

The system supports inventory transfers and cross-store availability, allowing a single owner to view all stores in one view or one at a time. Roles are scoped to store, bench, or organization, and reporting compares locations side by side. This ensures that inventory and customer data remain consistent across the entire group.

The platform includes a public site tied to real inventory, not a catalog someone has to remember to update. Products, collections, and store hours come from the same records the back office edits. This ensures that the website reflects the actual state of the store's inventory and operations in real time.

The system handles appointment confirmations and reminders automatically, sending them out on their own without manual intervention. Customers can book consultations, sizings, and pickups against real staff availability per location. The system ensures that the appointment book is integrated with the repair bench and gold desk.

You can reach GoldsmithOS by e-mail at info@goldsmithos.com.