Goblin Supply Co.

Goblin Supply Co. is an online apparel retailer specializing in shirts and hoodies that prints items to order only after a purchase is made. They offer international shipping with prices displayed in local currencies and provide a sizing guide along with customer support through their FAQ and contact pages. Free shipping is available for orders exceeding $75.

The company's shirts are made from 100% ring-spun cotton weighing 6.1 oz and are garment-dyed, while their hoodies are constructed from an 8 oz heavy blend fleece that is roughly half cotton and half polyester. Shirts come in sizes S through 4XL, whereas hoodies range from XS through 5XL, and both products feature double-needle stitching on the shirts and ribbed cuffs and waistbands on the hoodies.

Customers can order items by visiting the website, selecting a design, and completing the checkout process where they will be prompted to sign up for email notifications about new arrivals. The company does not maintain a physical stockroom, meaning every piece is printed once the order is placed, which affects their return and exchange policies.

Because the shirts are garment-dyed, there is a possibility that loose pigment may bleed onto other clothes during the first few washes, though this risk diminishes over time. The hoodies are not garment-dyed and therefore do not exhibit this specific staining behavior, but both items require washing inside out in cold water on a gentle cycle.

If an item arrives damaged, misprinted, or labelled incorrectly, the company will replace it free of charge provided the customer contacts them within 30 days of delivery with a description and clear photos. Additionally, if the wrong design, colour, or size is sent due to an internal error, they will also arrange a free replacement.

A change of mind does not qualify for a refund because the garments are produced only after an order is confirmed, but customers may request a cancellation if the item has not yet entered production. For a wrong size, a free exchange is not offered since producing a new garment from scratch is required, so customers are advised to use the flat measurements on the product page before buying.

The business states that they attempt to respond to all customer inquiries within 24 hours via their contact form, which requires the user to provide their name, email, and a description of the issue. The company notes that they read everything submitted through this channel.

The company offers international shipping to a wide range of countries, with costs and prices adjusted to the appropriate local currencies at the time of purchase. They also provide a sizing guide to assist customers in selecting the correct fit before ordering.

The company explicitly states that they do not offer free exchanges for a wrong size, requiring customers to check flat measurements on each product page before ordering. They also note that shirts are cut differently from hoodies, so customers must refer to the specific size guide table for the item they are purchasing.

The website mentions that the shirts are cut differently from the hoodies, necessitating separate size guides, and that the hoodies do not run the same as the shirts. Specifically, the shirts are garment-dyed and come up about half a size small, while the hoodies are classic straight fit and true to size.

The business operates without a traditional warehouse, printing items only after an order is placed, which influences their policy on change of mind cancellations and their approach to sizing accuracy. This to-order model means they cannot take back a shirt simply because it was not what the customer hoped for, even if it is not faulty.

The official website of Goblin Supply Co. is goblinsupplyco.com.

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