Gms Service

Gms Service is a Ukrainian software developer that has been operating for over 20 years. They specialize in creating management software and offer GMS OfficeTools, a comprehensive ERP solution for business automation. The company is based in Dnipro, Ukraine, and provides individual solutions for various industries including retail, boutiques, and restaurants.

The software suite includes specific products such as GMS Retail, GMS Boutique, GMS Restaurant, GMS Business Analysis, and GMS Consulting. These tools are designed to automate business processes and simplify management for enterprises across different sectors.

When sending an electronic check to a consumer, the seller retains the ability to communicate with the client later. This ensures that the customer's contact information remains current within the system, facilitating ongoing engagement.

The company offers free licenses for the use of the software and provides discounted rates for implementation work. They also guarantee maximum assistance with data migration when clients switch from other systems.

Technical support is available from Monday to Friday between 9:00 and 18:00. Customers can reach the support team via phone at +38 067 637 2954 or by email at support@gms.com.ua.

Users often face errors like 'Divide by zero' when a product lacks a price or when stock quantity is zero. Reports may also fail to display if the user lacks access rights or if filters are incorrectly applied during generation.

This occurs if the commission sign is not classified as an operational expense. To resolve this, the sign must be added to the 'Operational Expenses' directory, and the sum must be filled using the designated tool.

Reports covering a one-year period often take longer if launched simultaneously by multiple users. The analyzer also requires more than 2 GB of RAM for such long periods, which can lead to memory errors if insufficient resources are available.

The business holds a 4.2 out of 5 rating from 9 reviews on Trustburn. The majority of feedback is positive, with several users giving 5-star ratings for skilled technicians and fast resolution times.

Customers frequently commend the technicians for being knowledgeable, prompt, and professional. Many reviews highlight excellent customer service, impressive response times, and fair pricing as key strengths.

Some reviewers noted that while the service was satisfactory, the speed of the process could be faster. One user mentioned that while the technicians resolved issues, the overall service speed had room for improvement.

The company launched a support initiative called 'Make the right choice. CHOOSE UKRAINIAN'. This campaign encourages businesses to transition from Russian accounting and management software to the Ukrainian GMS OfficeTools program under preferential terms.

Users may encounter an error stating 'Object already opened' or a message indicating insufficient memory during processing. These issues arise because the analyzer occupies more than 2 GB of RAM when processing data for periods exceeding two months.

First, verify that the user has been assigned the necessary access rights to the report. If the report is still missing, check if it has been moved to a different group or renamed, and then review the list of all report groups.

If a user sees incomplete payment information despite having the same access level as another user, it indicates that specific documents are restricted. The solution involves contacting the system administrator to adjust the user's access rights.