GIFTTREE LTD

GiftTree Ltd operates an online retail store selling houseplants, succulents, crystals, babywear, and home decor items. The company states it is a family-owned business that prioritizes supporting small New Zealand businesses and avoiding unethical labor practices. It claims to have grown from a garage in 2019 into a platform supporting hundreds of local makers.

All freight costs are a flat $9.99 NZD for nationwide shipping within New Zealand. Orders typically take 7 to 21 working days to arrive, though orders near Christchurch may arrive sooner. The company notes that orders take 3 days to process before dispatch and advises against early status inquiries.

Customers must make at least one purchase in 2025 to qualify for the refund program, excluding first-time customers who need an additional purchase. Returning customers who shopped before 2024 must also make a new purchase in 2025. Refunds are calculated based on company profits at the end of the year.

The business states it cannot respond to calls or voice messages due to a high volume of scam calls. For quick assistance, customers are instructed to email the company instead. The contact page also provides a Quick Message Icon located in the bubble side of the screen for messaging.

Orders take 1 to 3 days to process before dispatch, and the company will not respond to tracking number inquiries within the first two weeks after an order is placed. If a customer cannot wait for this initial period, they are advised not to place an order.

The company offers a refund program that refunded over $30,000 in 2024. This initiative is designed to compete against cheap, disposable products from Chinese apps like Temu by giving money back to customers rather than relying on low prices alone.

The site features a blog and allows users to sign in to manage their shopping cart. It also includes a 'Quick Message Icon' located in the bubble side of the screen for customer communication. The platform appears to be an e-commerce store focused on home and gift items.

The company claims to support hundreds of New Zealand small businesses and partners with global brands including Playgro, Mum2Mum, and Viva La Vulva. It states that every partner is a real NZ business chosen directly rather than being an anonymous seller.

The business states it does not advertise on platforms like Facebook or Instagram. It claims to have grown organically without subsidies from the Chinese government for better shipping rates. The company also mentions employing Kiwis and donating to causes like feeding cats and the SPCA.

The company states that it will not respond to tracking number inquiries within the first three weeks after an order. It also notes that frequent inquiries can be overwhelming for the small team, so they advise avoiding early status inquiries.

GIFTTREE LTD has no reviews on Trustburn yet. Anyone who has used it can write the first review on its Trustburn page.