Gateway Coachworks INC

Gateway Coachworks INC is a full-service Commercial Transportation Dealership located in Florida that specializes in customer satisfaction through honesty, integrity, and experience. They have operated in Ft Myers for over 20 years as a limousine and bus dealer, with principals Rick and Tammy Fugitt who have also owned manufacturing facilities in the USA and Mexico. The business is licensed and bonded under Florida laws and serves a wide range of customers including airports, retirement homes, churches, corporations, and schools.

Their product lines include new and pre-owned limousines, shuttle buses, church buses, school activity buses, and the Limousine Party Bus. They also offer specialty vehicles such as professional vehicles, mobile offices, law enforcement vehicles, mobility vans, personal security vehicles, and armored vehicles. Specific brands mentioned include Lincoln MKT, Cadillac Escalade, Mercedes, Range Rover, Chrysler 300, Toyota, Jeep, and Hummer limousines.

Many customers request help during the buying process to obtain financing and insurance, trusting that the dealership will assist them in getting the best possible rates. The business states they will assist with any questions or problems that may arise after taking delivery of the vehicle, considering customers as business partners. They provide a listening ear for advice and are ready to go to work for potential customers who want to buy, sell, or trade equipment.

Some reviewers praise the staff for being extremely helpful, friendly, knowledgeable, and professional, noting that repairs were done quickly and at reasonable prices. Conversely, some reviewers complain about unprofessional customer service, subpar quality of work, repairs taking longer than expected, and the need to bring vehicles back for additional repairs. The Trustburn rating is 4.2 out of 5 from 11 reviews spanning from 2022 to 2023.

The business is located at 12165 Metro Pkwy and 15685 Pine Ridge Rd in Fort Myers, Florida. Visitors can contact them via phone at 2395614116 or 239.561.4116, or by fax at 239.561.0595. They also offer an online contact form on their website for questions or comments.

Rick and Tammy Fugitt describe their philosophy as 'Win-Win,' where they never try to sell anyone but instead try to assist customers in acquiring the vehicle right for them. They believe in treating customers with honesty and integrity and consider customers as business partners long after the sale. This approach has been developed over 28 years of serving the ground transportation industry.

They are members of the Greater Orlando Limousine Association, South Florida Limousine Association, West Florida Limousine Association, Florida Limousine Association, and the Florida Motor Coach Association. They also serve on various committees and held board positions within their industries. Annually, they attend shows like the United Motor Coach show, BusCon, Chauffer Driven Show, Limousine Digest show, Taxi Limousine and Paratransit show, and the LCT show.

Rick Fugitt acted as an industry consultant and was on the task force that assisted Ford's QVM (Quality Vehicle Modifier) program. He was a member of the Limousine Industry Manufacturer Organization (LIMO) and served on a task force that helped develop standards for the industry. The factory was one of the first to be approved under Ford's QVM program, and he also served as a Certified Public Accountant for customers.

The business offers a 'Sell on Consignment' service for equipment, allowing customers to sell their commercial transportation equipment through the dealership. This is part of their wide range of services designed to support customers who want to buy, sell, or trade their vehicles. The process is integrated into their main navigation and resources section on the website.

The benefits include a wide range of services, long-term support after the sale, and assistance with financing and insurance to get the best possible rates. They emphasize being there for customers long after the sale and providing good old-fashioned advice. The goal is to ensure customer satisfaction and build a future based on satisfied customers.

They offer luxury conversion Sprinter Vans, alternative fuel limousines, and unique limousine conversions. Their specialty vehicle line-up includes professional vehicles, mobile offices, law enforcement vehicles, mobility vans, personal security vehicles, and armoured vehicles. They also specialize in new and pre-owned limousines from various manufacturers.

Some reviewers mentioned that the quality of work was not up to expectations, repairs took longer than expected, and the staff was not very helpful in some instances. Others noted that the customer service was unprofessional and the issue brought to them was not even fixed. These themes highlight areas where the business may need improvement according to some customers.

The business has operated in Ft Myers for over 20 years and has served the ground transportation industry for over 28 years. Rick and Tammy Fugitt have been responsible for releasing many innovative ideas and products into the marketplace. They have owned and operated limousine and luxury conversion manufacturing facilities in the USA and Mexico.

They serve a diverse range of customers including airports, retirement homes, churches, retirement communities, corporations, resorts, funeral homes, shuttle companies, golf communities, schools, hospitals, tour and charters, hotels, transit companies, limousine companies, and taxi/limousine/paratransit services. They also cater to law enforcement and provide specialized vehicles for these sectors.

The official website of Gateway Coachworks INC is gatewaycoachworks.com.