Worst customer service in the industry especially from Nathan. The company claims products have a limited lifetime warranty and when needing repair their response is the warranty coverage has been terminated. STAY AWAY from this company and it s products.
As a contractor I have used Focus since Nightscaping went under during the recession. Good quality products at a good price. I've never had any problems with warranty on the few occasions that I've needed to use it. (I think the only warranty issues I've had were LED related). I use mostly the c...
I'm an electrical contractor, I've purchased well over $10k of their fixtures and transformers with my company. I had a bad fixture recently (I've been an electrician 22 years and a contractor for 15) and I am 100% positive it was defective wiring inside the fixture. They fought my salesman at my su...
I have been in and around construction for 20 years. One of the worst made products I ve ever seen. I ve had multiple issues with our landscape lights along with underwater lights. Decided to give focus lighting a try on our last residential investment property. What a mistake! One underwater light ...
Poor customer service, LED products fail...We found one of their drivers had failed, install date was April 2018, two months ago. They accept it is their's, however will not warranty because we did not purchase, another contractor did. Would think a manufacturer would stand behind their product rega...
Products are great if you can get them. I'm a retail store that has the option to sell focus products. I will no longer suggest them based on their customer service.
Here is my email I've been trying to get my materials.
"We changed this on the 17th, due to you didnt have stock of the lower cost...
Used them since 2008 never had a problem. Have installed 1,000s of their lights. Very happy with the product.
Stay away from this company. Their reputation is not good and product well you go to see it. Hope someone is reading this and pay much attention. This company is very poor in treating their employee, they work like animals to get parts ready for this company, they are most of the time under pressu...
I do not understand how this company is still in business given my recent experience with them.
I purchased one of their free standing (with a base) 120v BBQ lights online. It was around $350, so I expected that it would be a high end product from a high end company.
When the light arrived, it was...