Flawless Jewels NY

Flawless Jewels NY is a jewelry business founded in 1970 by Effy Fried, who grew up in Antwerp, Belgium, the diamond capital of the world. The company sells handcrafted 18k fine diamond fashion and bridal jewelry directly to customers to cut out middlemen. They offer classic, glamour, and bridal collections, as well as custom design services for those who want a piece all their own.

The business operates from a retail store located at 580 5th Avenue, New York, New York 10036. They also ship their fine diamond jewelry anywhere around the world to customers who appreciate the craft. Their contact information includes the phone number +17973358546 and the email address sales@flawlessjewelsny.com for inquiries.

Flawless Jewels NY has been in operation since 1970, making it a third-generation family business. The founder, Effy Fried, started the company after noticing that prices often tripled by the time jewelry reached customers through multiple middlemen. She decided to sell directly to ensure better value and quality control for her clients.

The company offers a variety of products including earrings, necklaces, pendants, bracelets, bangles, and rings. They have specific collections such as the Classic Collection, the Glamour Collection featuring emeralds, rubies, and sapphires, and a Bridal Collection for engagement rings and wedding accessories. Customers can also work with their jewelers to design a completely custom piece from a sketch.

To get started, customers can browse the catalog online or visit the retail store at 580 5th Avenue in New York. For custom pieces, the process begins with a sketch, followed by handpicking natural diamonds and hours of finishing work at the bench. Clients can either choose from existing collections or collaborate with the jewelers to create a unique design.

The standard return policy allows returns or exchanges within 7 days of receiving the item. However, there are exceptions for final sale items, including high jewelry purchases of $25,000 and above, international orders, and custom sizes like rings sized 8 and above or bracelets larger than 7 inches. Worn, abused, or damaged items are also not eligible for return.

Delivery times can take up to 6-8 weeks from the order placement because most styles are made to order rather than kept in unlimited stock. This ensures that each piece is crafted with care and attention to detail. Customers who cannot wait for this timeframe can request to stop their order and receive a refund instead.

The business differentiates itself by selling directly to customers to eliminate middlemen, which helps keep prices more accessible. They emphasize handcrafted 18-karat gold jewelry and handpicked natural diamonds, ensuring quality control from selection to finishing touches. The goal is to bring that Antwerp diamond heritage experience to every piece made.

First-time customers should know that standard ring sizes range from 6 to 7.5, while sizes 8 and above are considered custom. Similarly, standard bracelet sizes are 6.5 to 7 inches, and necklaces are 16-17 inches. Any deviations from these standard sizes result in a custom, final sale item that cannot be returned.

The company states that they stand behind their merchandise 100% and will make it right if the item is defective, damaged, or wrong. They encourage customers to inspect their order upon receipt and contact them immediately if any issues arise. Quality control is stringent, though they note that quality issues are highly unlikely.

If a customer is not satisfied with their purchase, they can return it within 7 days. After the initial 7-day window, returns are subject to a 20% restocking fee. Exchanges require the item to be in stock, and if it is not, the new item delivery time can be up to 6-8 weeks.

Visitors might wonder about the shipping policy for international orders. The company ships worldwide but notes that all international orders are final sale and not eligible for return, refund, or exchange. This policy applies alongside the standard 7-day return window for domestic orders.

The business offers a hassle-free return process with 7-day postage paid returns for eligible items. They also provide a contact form on their website for questions, alongside the direct email sales@flawlessjewelsny.com. The website also mentions a 20% restocking fee for returns made after the 7-day period.

The official website of Flawless Jewels NY is flawlessjewelsny.com.

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