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Finlays

4.1ยท 12 reviews
Average ratingGreat
4.1/ 5

Based on 12 reviews

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What reviewers say about Finlays

Generated with AI from 12 reviews on Trustburn ยท updated 15 days ago

Customers generally describe Finlays positively, praising the quality of their products, the user-friendly website, and the professionalism and helpfulness of their customer service, with many stating they would recommend the company or remain loyal repeat customers.
What does Finlays do?

Finlays is the leading independent B2B supplier of tea, coffee and botanical solutions to beverage brand owners worldwide.

What are the most common complaints about Finlays?

The most common complaints, based on the critical reviewers, center on slow and unhelpful customer service responses, with some reviewers describing Finlays as an average company rather than an exceptional one.

AI-generated from reviews on this page. Verify anything important with the company directly.

Kailee Grulich
Reviews 1

I recently had the pleasure of engaging with this company, and I must say that I was thoroughly impressed with the level of professionalism and attention to detail they demonstrated. From the moment I landed on their website, I found it to be not only aesthetically pleasing but also incredibly user-friendly, making the entire experience seamless. The range of services they offer is extensive, and the quality of their products is truly top-notch. What stood out to me the most, though, was their exceptional customer service. The representatives I interacted with were knowledgeable, courteous, and went above and beyond to address my queries. Overall, my experience with them was exceptional, and I would highly recommend their services to anyone looking for reliability and excellence.

Bonita Tuscano
Reviews 1

Finlays is an average company. Their products are decent, although not exceptional. The website is user-friendly, but I didn't have the best experience with their customer service. I found their responses slow and not very helpful. Overall, an average company.

David Worley
Reviews 1

Finlays is an average company. Their website is easy to navigate and their products are of decent quality. However, their customer service could use improvement as I had trouble getting a timely response to my inquiries. Overall, I would rate them as average.

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About Finlays

Finlays is the leading independent B2B supplier of tea, coffee and botanical solutions to beverage brand owners worldwide. Find out more today.

Finlays is a renowned independent B2B supplier of tea, coffee, and botanical solutions to beverage brand owners worldwide. The company has been in the industry for over 260 years and has established itself as a leader in the market. Finlays' commitment to quality, sustainability, and innovation has made it one of the most trusted names in the industry.

The company's history dates back to 1750 when James Finlay started trading cotton from Glasgow. In 1776, his son David Finlay joined him in business and expanded into tea trading. Since then, Finlays has grown into a global enterprise with operations across Asia, Africa, Europe, and America.

Finlays' success can be attributed to its focus on quality products that meet customer needs. The company sources its raw materials from carefully selected suppliers who share their values of sustainability and ethical practices. This ensures that their products are not only of high quality but also environmentally friendly.

One area where Finlays excels is in providing customized solutions for its clients. The company works closely with beverage brand owners to develop unique blends that meet their specific requirements. This approach allows clients to differentiate themselves from competitors by offering unique flavors that appeal to consumers.

In addition to tea and coffee products, Finlays also offers botanical solutions such as herbs and spices used in beverages like herbal teas or cocktails. These botanicals are sourced from around the world by experts who understand their properties well enough to create blends that deliver consistent flavor profiles every time.

Sustainability is at the heart of everything Finlays does; they believe it's essential for long-term success both for them as a business but also for our planet's future generations too! They have implemented sustainable practices throughout their supply chain - from sourcing raw materials through production processes all way down packaging & distribution methods - ensuring they minimize environmental impact wherever possible!

Finlay's commitment towards sustainability extends beyond just sourcing raw materials sustainably; they have invested heavily in renewable energy sources such as wind turbines & solar panels which power many of their factories worldwide! They've even gone so far as installing rainwater harvesting systems at some sites which help reduce water usage significantly!

Another area where Finlays stands out is innovation; they're always looking for new ways improve product offerings while reducing environmental impact! For example: In recent years we've seen an increase demand plant-based alternatives milk traditional dairy milk due concerns around animal welfare climate change issues associated with dairy farming practices! To address this growing trend towards plant-based diets among consumers globally (and reduce carbon footprint), we developed range oat milks under our Alpro brand name!

In conclusion: If you're looking for high-quality tea or coffee products or need customized blends tailored specifically your needs then look no further than "Finleys"! With over two centuries experience supplying some biggest brands globally combined with an unwavering commitment towards sustainability innovation - there really isn't anyone better equipped help take your business next level today!