As a first time car buyer, car shopping can be quite the nerve-wracking experience. My dealer, Alex, listened to what I wanted and immediately searched for the car that fit my needs. He didn't try to sell me anything out of my budget, which was refreshing because most of the dealers I met with alwa...
Very professional, everyone is always nice and explains exactly what they will be doing and why. Waiting area has free popcorn, tv, and vending machines. Staff always offer you water and ask for your permission before doing something to your car that you had not initially planned on doing.
Paula Bruckner, Sales rep is totally a failure treating a customer. She talk very sweetly when you walk in and that's it. She want to close the deal in 5 minutes and it's total pressure on customer. If you say you came to inquire then she doesn't care and talk rudely. I'm a easy reviewer and this de...
Had a wonderful experience completing our first lease of a car with Ben. He walked us through every step and stayed until the dealer was done.
Wonderful service! The sale process was as you can imagine, a process. However, I m so glad to have bought my CRV from this dealer as their service department more than makes up for the annoying parts of buying a car.
Excellent service would recommend Faulkner to anyone
Another great Service Experience at Faulkner Honda! Love the way the Faulkner Honda Service Center is set-up. So easy to pull in and various lanes for different services. They are very customer service focused and love having the popcorn available for a quick snack while you wait. Working with Bo...
I first went to Faulkner for service on my old Honda Civic in 2002 and the service was decent, honest and friendly. I bought a new Honda Civic from Faulkner and went there for service and I see a BIG change in the service dept. It went DOWNHILL! It seems it is not just the service but also the sale...
Wonderful experience! Shana was the best and helped us to get our family the vehicle we needed!
Todd was great to work with! He spent a lot of time educating me about all the features of my new Honda. He was very personable and real.
Faulkner Honda and their staff were very helpful in answering all of our questions, having available inventory for the vehicle of our choice and discussing all financing options so we could make the best decision for our family. We appreciated the customer service especially during a very busy Labo...
Chris was kind ,professional , knowledgeable and the serviice
excellent.
The Faulkner Honda Staff are one of the nicest, trustworthy, and most reasonable people you could ever meet at any car dealership or anywhere. They are friendly and honest providing a home-like enviroment and I can t say I could be any happier with my experience there! Our salesman George Santiago t...
Alex Shmonov was hands down the best person at Faulkner Honda, or any car dealership I have done with. If you are looking for car, I totally recommend anyone to go see Alex.
Great service and attention to detail. Keep up the good work.
Great service every time, from purchases with Alex or ill changes with Kyle. I am always satisfied!!! Thank you to the Faulker Honda Team!!
The customer service representative was very knowledgeable and polite. He went over everything that my vehicle needed to have done before doing the work, and then again after the work was completed.
We absolutely love Faulkner Honda Harrisburg!!! We just purchased our 4th vechile, tonight! John Kim and Ben Miller give such great customer service.
We have been having our 2005 Pilot Serviced here since the day we purchased it. Everyone has been extremely friendly and I have never felt like I was being told to fix something that didn't need fixing. In fact on numerous occasions I have asked about having something replaced because I thought it...
I have had two leases through Faulkner Honda, and my experience has been excellent both times. Wonderful staff (Shana in particular) and reliable service department.
Best customer service ever received at a car dealership and they were busy!
I always have a great experience buying my cars from Faulkner Honda. Terry is easy to work with and loves what he does. Also, the service department is also excellent. They get you in and out with ease and no question or concern is not important to them.
The staff is prompt and courteous. I know that my car will be taken care of and in a reasonable price range and time. I always take my car to them and tell my family and friends to do the same.
Great experience. Transfer of vehicles done quickly. Salesman (Connor) was very knowledgeable about my vehicle.
The customer Service was excellent. The gentleman that was my service technition couldn't have been any nicer and explained everything my car needed that I could understand. They even washed my car and put something on it looked like new.
Got screw removed from my tire on 7/16/19, got home & realized the one stem cap was missing, came back to dealership on 7/17/19 to replace stem cap. Left & was driving down 83 & they had not fastened my hood properly. That could have been dangerous. Spoke with a manager who's last name was Baker. ...
I will give one star because of the following reason I take my car at 12:30 pm for inspection I come out from work at 4:30 pm to pick up the car .It was not ready by the time I pick up the car . I have to call out from my second job because I did not have the car ready went I was told wait 10 minute...
I was shopping around for a 2011 Honda Fit - their prices were competitive, they had the vehicle in stock, and the salesman, J.Miller, was polite, knowledgeable and low-pressure. The pressure amped up a bit when we were negotiating the final price and terms of the car (especially when the sales man...
It was a great experience. Quick and easy without stress. Chris did a great job. He is very friendly and very informed and helpful.
Everyone is so polite and treat you like you own the place. The shuttle ride to work and back allows me to multi-task and not have to be stuck at the dealership all day. Won't go anywhere else.
I had a great experience at Faulkner Honda while getting my car repaired. Everyone was polite and professional. The repair job was adequately explained to me. Scott Stewart was fantastic!
I just had our pilot inspected at Faulkner and as usual we are completely pleased with the time and attention they have to our service!
I had a small chip that we accidently got on the rear door. I ask to purchase some touch up paint. Not only did they take time to show me how to do it correctly...
Our recent buying experience with Faulkner was Fantastic including Sales, Finance and the very recent service experience.
I received good service from pleasant staff. I took my car in for inspection but they pointed out to me that it was going to soon need an oil change. So I got that done too without having to bring it in again.
Khagen was so awesome ! He really made us feel special when we bought our car! I would refer him to anyone. Thanks khagen
I had a lot of work done on my car, including state and emissions inspection, and I was fortunate to have my mechanic Steven Ghatas do the work! He s very honest, trustworthy, and reliable! Next time you re at Faulkner Honda, ask for Steven!
Update: Recently, I worked with Chris Price as my servi...
Friendly, professional and efficient check in. Only downside to this visit was that they scheduled the service as part of an air bag safety recall, but did not have a part required for my car. Next review should be able to put more stars.
Excellent service during and after purchase of 2020 Civic Hatchback! Great dealership and staff!
Louis is an excellent sale rep. If you want a good deal see him. Be careful of finance manager he seems crooked.
Faulker Honda is a wonderful dealership and I m very happy with our experience buying our 2017 Honda CR-V Touring with them. I ve purchased vehicles in many states of various makes and models, but the Faulker Honda experience is exceptional.
We live in the DC area and cross shopped all of the DC a...
I had a left axle seal leak that was covered under warranty. Made an appointment on Saturday for 7:00 am Monday morning. Service rep said it would be an hour and a half. Took my car in today; job finished in exactly one hour - no charge and Terrence the representative was professional, helpful an...
Love the car, and I was very pleased with the sales staff at Faulkner Honda. They were very helpful and a pleasure to deal with.
These guys post used vehicles online before they even go through the dealership's shop. It's frustrating. I was interested in an S10 truck and scheduled a test drive and everything, and 15 minutes before I was scheduled to see it, I get an email saying it had too many issues after being run through ...
I had a wonderful experience at Faulkner Honda this week. Travis Zimmerman was my Sales Associate and he was fabulous. Travis really fought for me as his customer and totally respected my requests and negotiated a price that was very fair. I looked around and did my homework and Faulkner Honda b...
First time owning a Honda. Was very impressed worth the shop and Terrance was fantastic. He answered all my questions. I didn't feel pressured when he explained some things u will need to address in my CRV. the waiting area was cery relaxing. I look forward in going back to gave the other work done....
Great customer service! We had checked out other dealers, but decided to purchase from Faulkner just because of the excellent treatment we were given. Thank you Hank, Dino & Heather! Hope to see you again soon.
I had an amazing car-buying experience at Faulkner Honda from the moment I got in contact with Ben, who was the salesperson I worked with at Faulkner.
From the very beginning, Ben was very friendly, genuine, and very honest about pricing, car availability, and with his answers to all of my other qu...
Easy appointments; expert service; timely and affordable
All around good experience - All employees involved in the transaction were professional and personable.
Great people. Worked hard to get me the deal I wanted. Ben is awesome!
Excellent service as usual. The service was great!
Just had servicing of our Honda Civic. All went well. Learned battery was low and a new one was installed. Alignment adjusted. Tired checked for inflation. Very satisfied with service. Iris and Al Goodman
Just had car checked out on Monday, May 18, 2020. A lot was done and all went well. We ...
I have come here for service since I purchased my Honda in 2012. I am always pleased with the work done, but I feel like the service reps underestimate the time it will take to get work done. I would rather know the actual time as opposed to a promise that has not been kept. This has happened at th...
I had a family emergency at home and service advisor Chris Price could not have helped me more. It is great to have people who care working at Faulkner. Thank you so much.
Highly recommend Drew. We have worked with him twice now and has been a great experience. He wants to work with you on what is best and is not pushy to make the sale.
Best car buying experience ever! Price negotiated was well below KBB fair market value. Staff was great very professional and friendly. Highly recommend this dealership for purchase of your next car.
Great! Friendly! Very helpful; answered all questions!
This is the worst dealership you can go to, i purchased my Honda Civic here in 2016 and started having "electronic parking break" within a week of having a car. I contact them about it and wanted to speak to a car sales man that sold the car to me but they informed me he had taken a completely diffe...
Mr Stewart is a genuine asset to Faulkner. You can tell he cares about doing the right thing and not only does he make you feel like you brought your automobile to the right place, he promotes Honda, he promotes Faulkner and he does it with sincerity without an over bearing attitude. Nice guy....cap...
The employees are very helpful and friendly. The employees make waiting for your car to be serviced so comfortable.
Could have gave a better end of the year deal.
Done with them.
Shop elsewhere.
PERIOD!
I would like to give a big thank you to the 2008 Paxton Street Faulkner Honda in Harrisburg. Both Jay (Sales Consultant) and Chris (Business Manager) were extremely helpful with not only finding me a dream car but also helped me get the car off the lot and in my hands two weeks before I expected to ...
Excellent and courteous staff. My car was taken right back and complete in less than an hour. Never a disappointment....
I received a recall notification, and although I get my Pilot serviced by my local mechanic some 4 miles from my house in lieu of the 16 to 18 miles to Faulkner, I was treated courteously, received a prompt appointment, and the vehicle work was completed within the timeframes given. A well run orga...
My first visit to Faulkner Honda's Service Center went smoothly. I received my first 5,000 mile service and state/emissions inspection. The service was friendly and my car was finished an hour before they had said it would be done, considering it was VERY busy that day.
Our family was on a road trip passing through Harrisburg and we had an emergency with the car. We stopped by and they fixed the issue on the spot. The tech Kyle was outstanding! Very friendly and helpful.
Paula Bruckner of Honda she was pushy and did not want to answer my questions. I never had a car so computerized and not everything was explained real well in the owner's manual. Yes, I would think a low rating is not good. If there were no stars that is what Paula would get!! I told Paula I n...
Sales Dept. are superb and will recommend prospective Honda buyers to go and experience wonderful service but do not take your car to service Dept. you will get very sad treatment rather disappointing.
Excellent service. Took care of the inspection and oil change.
Terry S.was very easy to work with. Found the car I wanted in a very short amount of time. Recommend Faulkner and Terry to anyone looking for a new car.
9/11/19 took my truck again for an oil change and tire rotation. Everything was complete, except they forgot the sticker. No problem though, it was fixed and even though they suggested I get more work done, I wasn't pressured into getting it done at that time. Awesome new technology coming in the...
I recently had the check engine light on my 2001 Civic come on (never a good sign on a 17-yr old car) one morning while driving to work. I called Faulkner Honda and they told me to bring it right in. Long story short, Ken B. took excellent care of me and my car, and was able to diagnose the problem ...
Because I was concerned about Faulkner's history of taking advantage of their customers, I accompanied my niece to purchase her Civic. The salesman Cesar was great. He was very personable and knowledgeable. We were able to get a good deal. Everything was great until it was time to sign the papers an...
Amazing customer service! The service rep. went above and beyond to rectify an issue.
The entire experience has been wonderful. Very professional people. Service department is A+. Always a pleasant experience for us.
FAULKNER HONDA IS THE BEST.
I am following up to a rating that was mistakenly marked as 1 star. I dropped my phone in my lap and as i was picking it up it selected a 1 star rating. Unfortunately by the time i was able to regain control of my phone and my cig all the while driving. It was to late to...
I really like to take my truck to honda Faulkner cuz the personal are always willing to leasing any question that you have.. and I get a work on my truck over my expectation... I RECOMMEND IT.
And they will give you a very detail answer.. really great people..
Lou and the staff was pleasant and very professional. They were very informative and helped the purchasing of my new car go smoothly... def would do business with Faulkner again!
It's a car dealership service center. History has taught me that these places are ripoff artists. Every time I walk in I'm mentally ready for an argument.
But not anymore.
The staff here are exceptional. They are friendly. The area is clean. The waiting room comfortable. Yes they offer (...
I had a positive experience buying my used Honda Pilot from Faulkner a few years ago. I was hoping for another positive experience trying to find a car for my teen driver. I drove from York ready to buy. The car I was told was available was not ready to be shown and wasn't even on the lot. Alex kin...
At this very moment I am only some what satisfied. Not even 48 hours after receiving the Jeep there was an issue. I was told to bring to service center, the young man does not have people skills and told me I would have to take care of these issues myself. Unfortunately the manager had left for the ...
Yesterday, I took my car there to be serviced. I did not buy my car from there, though. The service people were wonderful. I was there for 4 hours, Doug Smith checked to see if I was ok, needed water. He was very reassuring and said I was very patient. I needed a new starter. He even called the auto...
Good service. Nice waiting room: newspapers, WiFi, popcorn, TVs... Friendly and helpful service advisor.
They made my experience great. They got the payments down to where I can afford it and was very understanding. They answered all my questions. I will be telling others about faulkner honda Harrisburg to others.
Excellent Customer service and very satisfied all the issue about my car current condition.
I recently bought a new Honda CRV from this dealership and my overall car buying experience in a foreign land turned out to be simply awesome..
On my first visit, salesman Caeser did an amazing job understanding my exact must have, good to have and pleasure to have needs. During the long test dri...
Always great to work with. Jim Collins did a phenomenal job finding just the right Used Car for me and truck for my Husband. You rock!
Relatively quick service that was thoroughly explained. There was never any confusion on what was going on with my car. Lovely staff and location.
Great experience over all & I love my car. Thanks Adam!
Service was great. It was fast and honest. Some places would have done work that wasnt necessary, but Faulkner explained what the issue was and made sure everything was fine and safe! Tks Scott!
Today I purchased a 2019 CR-V Ex and my salesman Khagen was Great!! He was very informative about the operations of the vehicle,kind,and pleasant guy! I highly recommend asking for Khagen when you go to purchase your next honda! The financial manager,director,& manager were outstanding as well! I ha...
Every time I've come here it is clean, the people are helpful, and the service is done fairly quickly.
Not sure if it was a bad day or what for the Honda Faulkner Maintenance Department staff, but upon arriving at the Harrisburg location to pick up my vehicle that was serviced I wasn t expecting an extra 35 minute wait. From the start the staff in the check-in check-out office did not know where the ...
Everyone at the dealership was friendly and made the process easy and stress free.
great place people are ready to help you no blind charges honest and depenable wil back sorry to see ken leave
I have Honda pilot 2012 need fix AC at honda service it isnot cool .They just bump Preon with no check up .I paid 200$ .Next day it still not cool air.I ask them about and they said another problem and cost 600$ more .total 800$ .I am very up set with this service
Love this Family of Faulkner! Thanks to Shana Gardner and her team and the great big bosses Patti, John, and Don, they made a great deal happen for me! It was so good that I couldn't say no to. They knew what I was going through and they helped me along the way! If you ever want to look for a car an...
Awesome experience! Friendly staff, positive environment. They work with you on getting your car fixed at a fair price. I highly recommend Faulkner Honda.