Facteon

Facteon is a global leader in designing and building factory automation solutions for advanced manufacturing, welding, and assembly. They have been operating for over 40 years and have installed their machinery in more than 30 plants worldwide. Their services include sheet metal forming, bespoke assembly, joining, and pre-engineered palletizing and packaging solutions.

Facteon operates manufacturing plants in Auckland, New Zealand, and Qingdao, China, with local sales and support offices in Louisville, United States; Querétaro, Mexico; and Brisbane, Australia. They serve clients across North America, Latin America, Europe, the Middle East, Africa, Asia, Australia, and New Zealand.

The company offers a wide range of solutions including roll forming, pressing, punching, folding, laser and plasma joining, and AGVs with autonomous forklifts. They also provide warehousing and AS/RS systems, washing and handling equipment, and advanced manufacturing design with simulation and costing.

To get started, you can submit a project brief by sending drawings, CAD models, or RFQ/specification documents. An engineer will review the brief within a couple of days and provide a ballpark estimate, followed by a budget estimate and a formal proposal.

Facteon's team is praised for being knowledgeable, professional, and highly efficient. Reviewers consistently highlight the exceptional quality of their products, the reliability of their services, and the company's strong commitment to customer satisfaction and excellence.

Some reviewers mention that the process can feel a bit slow or that communication needs improvement, though the overall experience is overwhelmingly positive. The rating split shows a Trustburn score of 4.1 out of 5 from 10 reviews, with a majority giving 5 stars.

Facteon is described as a global specialist in smart manufacturing that has expanded to equip global factories. They are noted for their innovation and engineering excellence, often working alongside other major tech and manufacturing companies in advisory groups.

The company employs over 200 people with a global workforce where New Zealand accounts for approximately 49% of total employees. They have a 3,500 m² facility in Auckland and a 4,500 m² facility in Qingdao, supporting their end-to-end capability.

Facteon has been building advanced production machinery for over 40 years and has produced over 32 million products annually on their equipment. They focus on fit-for-purpose facilities that drive innovation and engineering excellence.

The process begins with an engineer reading the project brief within a couple of days, followed by a ballpark estimate, then a budget estimate, and finally a proposal. They explicitly state they will tell you if they are not the best partner to deliver a specific request.

For those new to Facteon, it is important to note that they offer local sales and support in the United States, Mexico, and Australia to ensure someone understands your specific region. They also provide a 30-minute discovery call with an engineer to discuss your problem directly.

Facteon provides a dedicated general enquiry channel for all enquiries, service, spare parts, suppliers, and careers. They also offer a specific option to book a discovery call to discuss technical problems with an engineer.

The Trustburn listing shows a rating of 4.1 out of 5 from 10 reviews, with the most recent feedback coming from November 2023. The reviews are recent enough to reflect current operations and customer satisfaction levels.

Facteon's website mentions a 30-minute discovery call where an engineer discusses the client's problem. They also provide a way to submit a project brief with drawings, process, and cycle time to receive a budget estimate.

The official website of Facteon is facteon.global.