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Questions about Fabriclean

Based on reviews, listing data and website checks · updated today

What is Fabriclean?

Fabriclean is a laundry and dry cleaning service operating in Dubai and Sharjah, UAE. They offer on-demand pickup and delivery for wash and fold, shoe cleaning, and curtain cleaning. Customers can book services via their website, mobile app, or WhatsApp. The company is owned by A Y Z I PORTAL L.L.C. and serves areas including Business Bay, Palm Jumeirah, and DIFC.

What are the current prices for wash and fold and other services?

The Wash & Fold service costs AED 65 for both Dubai and Sharjah, where items are washed, dried, and neatly folded without pressing. New customers receive 30% cashback on their first order. Other services include shoe cleaning starting from 80 AED and curtain cleaning with professional dry cleaning. Prices vary by service type, with steam press shirts starting from AED 5 per piece.

How do I book a pickup and what determines the delivery time?

Customers can book a slot that suits them best by scheduling a pickup on a day and time suitable for their routine. The delivery timing depends on the specific service chosen, such as wash and fold or curtain cleaning. Orders can be placed through the website, app, or by messaging on WhatsApp. Free pickup and delivery are available on orders over 40 AED, subject to terms and conditions.

How can I get help with my order or reschedule a pickup?

The company offers a dedicated customer support team to assist with orders, rescheduling, or service details. Customers can message them directly for help with their laundry needs. Support is accessible via the contact page or through the WhatsApp line provided on the website. They aim to handle inquiries with precision and care.

Where is the corporate office and how can I reach the business?

The business operates out of a corporate office located at Cabin 03, Plot C-16 in Dubai Production City, Dubai. Their corporate office address is listed as Plot C-16, Dubai, Production City, Dubai, UAE. They also maintain a presence in various service areas across the city. The contact phone number is +971 552206638, which is also used for WhatsApp bookings.

What are the terms for refunds and cancellations?

The refund policy states that any refunded amount will be credited to the customer's bank account or Fabriclean wallet within 10 working days. The company's decision on refunds is final and binding. For cancellations, customers are generally not entitled to cancel an order once placed, except within ten seconds of placement. In unexpected events, customers should contact customer care or chat support for cancellation of an estimate.

What specialized cleaning services are available for delicate or special items?

Fabriclean provides specialized services such as bridal wear cleaning starting from AED 400 and pearl bright treatment starting from AED 8. They also offer deluxe care starting from AED 75 and clean and press shirts starting from AED 11 per piece. These services are designed to handle specific garment needs with professional care.

Which specific areas in Dubai and Sharjah are covered by the service?

The service area includes a wide range of locations such as Al Barari, Sobha Hartland, Sheikh Zayed Road, Downtown, and Jumeirah Beach Residence. They also serve areas like Emaar South, City Walk, and Dubai Silicon Oasis. The list of service areas is extensive, covering most major districts in Dubai and Sharjah.

Are there any special offers or discounts for new customers?

The company offers a 30% cashback promotion for new customers on their first order. This offer is highlighted on their website and app download pages. It is intended to attract new users to try their premium laundry pickup service. The cashback applies to the first order placed through their platform.

What digital platforms are used for booking and managing orders?

The company uses a mobile app and website to allow customers to download and manage their laundry orders. The app and website are the primary platforms for booking, tracking, and communicating with the service. Customers can also use WhatsApp to interact with the business directly.

When was the company founded and who owns it?

The company is registered under A Y Z I PORTAL L.L.C. and was established in 2023, as indicated by the copyright notice on their website. The business has been operating since then, providing laundry services in the UAE. The team structure includes skilled workers who handle garments with precision.

What is included in the curtain cleaning service?

The service includes curtain cleaning, which is described as fast and convenient with doorstep collection. Professional curtain cleaning is offered as part of their dry cleaning services. Customers can book curtain cleaning directly through the WhatsApp line. This service is designed to be efficient and premium.

What specific services are offered for shoes?

The company provides shoe cleaning and restoring services, specializing in making shoes look new again. Shoe cleaning starts from 80 AED and is available for booking. This service is part of their broader range of laundry and dry cleaning offerings. Customers can schedule a pickup for their shoes through the app or website.

What is the official website of Fabriclean?

The official website of Fabriclean is fabriclean.ae.

Does Fabriclean have reviews on Trustburn?

Fabriclean has no reviews on Trustburn yet. Anyone who has used it can write the first review on its Trustburn page.

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