What is eZyMiles?
eZyMiles is an independent travel company based in Chandigarh that plans domestic and international trips, including flights, hotels, cabs, and visa assistance. The business operates under the name Ezymiles Travel Services LLP and focuses on transparent recommendations and responsible support for family holidays, honeymoons, and weekend trips. It offers customised itineraries based on customer preferences and provides support before and during travel.
What makes eZyMiles different from other travel planners?
The company states its goal is to build a business where recommendations are made only because they genuinely believe the option is right for the customer, not just for higher commissions. Founder Charanjit Singh notes that the service was inspired by experiences where promises disappeared after payment, leading to a focus on honest guidance and dependable support when it matters most.
Which destinations are featured and what are the starting prices?
eZyMiles offers a curated list of destinations chosen by designers who have personally walked, eaten, and planned trips there, rather than a generic list of everywhere. Popular choices include Kerala Backwaters, Bali, Santorini, Kyoto, Ladakh, and various locations in the United Arab Emirates, with packages starting from ₹24K for domestic trips.
How does the payment and security system work?
Payment processing uses a 256-bit encrypted checkout verified server-side, supporting UPI, Visa, Mastercard, RuPay, Amex, and net banking. The company requires customers to agree to the privacy policy during the checkout process to complete transactions.
Where is the office located and how can I reach support?
The business operates from Plot No. 337, Industrial and Business Park, Phase 2, Chandigarh – 160002, and provides support via phone, WhatsApp, and email. A dedicated 24/7 line is available for travellers currently on a trip booked with them if something goes wrong.
What trip styles and filters are available for booking?
The website lists trip types including Honeymoon, Family, Group, Affordable, Adventure, Beach, Wildlife, Pilgrimage, Weekend Break, Solo, Cruise, and Workation. It also allows filtering by hotel category, inclusions like flights or meals, and departure cities such as Delhi, Mumbai, and Bangalore.
How does the customer support and response model work?
The company promises to provide honest guidance and transparent recommendations from the first enquiry to the journey's end, avoiding chatbots or ticket queues. The team answers all inquiries through the same person via phone, WhatsApp, or email within one business day.
What kind of email updates are sent to subscribers?
A newsletter service is offered to subscribers, sending two emails a month with zero noise. These updates include seasonal windows worth booking, honest destination notes, and occasional early-bird fares before they go public.
What search and planning tools are available on the site?
The platform allows users to search by departure city, travel date, and number of travellers, with options to sort by price, duration, or rating. It also provides a 'Plan my trip' feature for custom requests.
How long has the business been operating and what is its background?
The company states it has been operating since day one, focusing on handcrafted travel experiences. The founder mentions nearly four decades of public service before dedicating this phase of life to helping people travel with confidence.
What is the current rating and how many reviews exist?
The Trustburn rating is 4.2 out of 5 from 5 reviews. The business highlights that it values honest guidance and customer trust more than higher commissions to build a memorable company.
What policies and contact methods are explicitly listed?
The website includes links to specific policies such as Booking terms, Cancellation policy, Refund policy, Payment policy, and Cookie policy. It also provides a contact form for general enquiries, corporate travel, group travel, and visa assistance.
What are the pricing structures for different traveller types?
The site mentions a 'single-occupancy supplement' applies for solo travellers and is shown before payment. It also notes that prices are per person on a twin-sharing basis unless stated otherwise.
What support is available while travelling?
The company claims to offer support during travel, stating that if a traveller is on a trip booked with them and something goes wrong, they can call the 24/7 line which is answered around the clock.
What is the official website of eZyMiles?
The official website of eZyMiles is ezymiles.in.
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