James Wilson
The trusted seller badge and secure checkout provide good reassurance. The augmented reality preview is a useful feature for visualizing art in home settings.
Questions about Shop Art
What is Shop Art?
Exvertebrate operates an online art shop located in Brooklyn, NY, offering digital paintings, traditional paintings, works on paper, and gift items such as t-shirts, tote bags, and mugs. The shop is registered with the Art Storefronts Organization as a Trusted Art Seller and provides a secure checkout with SSL encryption. The website supports augmented reality to allow customers to preview artwork on their walls.
How long does it take to produce an order?
The website says that orders placed after 10 AM EST will go into production the next business day, and production times range from 1-7 business days depending on the item type. For example, paper or canvas prints take 5 business days for standard shipping, while sample packs take 3 business days. Acrylic or metal prints also require 5 business days for production before shipping begins.
Where are orders shipped and how fast do they arrive?
The business states that shipping times range from 1-7 business days, with 85% of the Lower 48 experiencing shipping times of 3 business days due to its favorable central location. For US territories outside the contiguous states like Alaska, Guam, Hawaii, Puerto Rico, and the Virgin Islands, customers should expect a few extra business days. International orders typically arrive within 6-10 business days via USPS Priority Mail or FedEx.
What unique technology does the website offer?
Some reviewers on Reddit say that the augmented reality feature allows users to superimpose any piece of art onto a wall inside their home or business using a phone or tablet camera. To use this feature, customers should look for the 'Live Preview AR' button when viewing any piece of art on the website.
What is the policy on returns and exchanges?
The website provides a no charge replacement or refund for any quality issues, and they may request the presentation or order be returned to them with a provided return shipping label. They also offer a refund or no charge replacement for orders damaged in shipping, but there is a 15% restocking fee applied for any order canceled or exchanged.
What shipping options are available?
The business offers standard, 2-day, and next-day shipping options, with production times varying by product type. For instance, print and frame presentations take 5 business days for production, while custom canvas art also requires 5 business days. Next day and 2-day express shipping are available but do not affect the processing time.
How can customers get in touch with the business?
The website supports cookies to ensure the best experience and includes a contact form for customers to fill out with their name, email, and message. The business is located in Brooklyn, NY, and maintains pages for information about the artist, contact details, FAQs, and links to social media channels like Facebook and Instagram.
Are there any expedited production options?
The website mentions that it stocks some popular sizes which are produced much more quickly than other items. For example, while standard prints take 5 business days, these popular sizes are made faster to meet customer demand.
How do holidays affect shipping?
The business notes that holidays such as New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day may add an additional day to delivery dates if they fall within the order placement, production, or delivery date range.
Can I cancel my order after placing it?
The website allows customers to cancel their order unless it has already gone into production, and they advise contacting the business as soon as possible if a cancellation is needed. This policy applies to all orders regardless of the type of art or gift item purchased.
Are there any promotions or discounts available?
The business offers a 20% discount on the first order for new customers, which is valid only once. Customers can enter their email address to receive an exclusive discount coupon and the latest information about the shop.
How does the website ensure security?
The website uses SSL encryption to provide a secure checkout, ensuring that buyers can trust they are purchasing from a legitimate business. The Art Storefronts Organization badge confirms that the business has an established track record and has not conducted fraudulent activity.
Can I ship to international or military addresses?
The business accepts orders for international addresses including Canada, APO, and FPO, though additional charges may apply. Items are shipped via USPS Priority International or FedEx per the customer's request.
What happens if there are complaints about the seller?
The website provides a way to file a complaint about the seller if needed, and the Art Storefronts Organization will revoke the badge if the business receives numerous complaints or conducts fraudulent activity.
How is Shop Art rated on Trustburn?
On Trustburn, Shop Art has a rating of 4.2 out of 5 based on 5 reviews.
AI-generated from reviews on this page. Verify anything important with the company directly.
Sarah Jenkins
The website presents a professional image with clear categories for digital paintings, traditional paintings, and works on paper. The presence of the Art Storefronts Organization badge adds a layer of credibility, indicating an established track record. The augmented reality feature is a significant value-add, allowing customers to superimpose art onto walls via mobile devices, which solves a common pain point in online art shopping. The secure checkout with SSL encryption is also noted, providing peace of mind for transactions. However, while the site offers a twenty percent discount for new customers, the specific terms of this offer are not entirely detailed in the main view. It is unclear whether this discount applies to all product categories, including gift shop items like t-shirts and mugs, or just the primary art pieces. Additionally, while the contact form is available, direct contact information like a phone number is not prominently displayed. The shipping costs and estimated delivery times are not explicitly stated on the main page, which might be a concern for international buyers. The cookie policy is standard, but the privacy policy link is not immediately obvious. Overall, the platform seems robust and user-friendly, but potential buyers should carefully read the fine print regarding the new customer discount and return policies before finalizing a purchase.
David Chen
The augmented reality preview is a standout feature that really helps visualize artwork in a space. Combined with the variety of digital and traditional options, it offers a modern shopping experience for art lovers.
Elena Vasquez
I was genuinely impressed by the variety of digital and traditional paintings available on this platform. The augmented reality feature stands out as a particularly useful tool for visualizing how a piece might look in a home setting. It adds a layer of confidence to the browsing experience, allowing potential buyers to see scale and style in context before making a decision. Combined with the trusted seller badge, it feels like a legitimate and well-established storefront. The range of items, from t-shirts to mugs, suggests a thoughtful approach to making art accessible. I appreciate the straightforward navigation and the clear indication of secure checkout processes. It is a refreshing change from more cluttered art sites.
Marcus Thorne
The website mentions secure checkout and AR preview features, but the specific terms regarding shipping costs and return policies remain unclear from the available information.
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Exvertebrate operates an online art shop located in Brooklyn, NY, offering digital paintings, traditional paintings, works on paper, and gift items such as t-shirts, tote bags, and mugs. The shop is registered with the Art Storefronts Organization as a Trusted Art Seller and provides a secure checkout with SSL encryption. The website supports augmented reality to allow customers to preview artwork on their walls. The business maintains pages for information about the artist, contact details, FAQs, and links to social media channels.
- Website
- exvertebrate.com
- Categories
- Retail, Arts and crafts