Express Eye Care

3.4 · 124 reviews
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Sandi Bender
Reviews 1
2020-12-19 14:40

The doctor gets 5 stars, she is great.

The doctor gets 5 stars, she is great.
The staff was very good to me they get 4 1/2 stars.
The lab tech who made my glasses gets 0 stars. My lenses are too small, and pop out of my frames if I am not careful. I am an old lab tech and can fix the issue. It would have been immediately evident th...

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Wanda Draheim
Reviews 1
2020-12-17 04:10

Terrible experience was told my glasses would be i...

Terrible experience was told my glasses would be in 7-10 business days its took almost a month. Then I pick up and there is a chip in the lense. So now I'm waiting again.. They are rude and they have no clue to what is going on. The service is terrible they don't give no help in finding the right f...

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Nikki Thomas
Reviews 1
2020-12-01 15:19

I went there today for an exam and have diabetes a...

I went there today for an exam and have diabetes and on depression meds. The doctor kept telling me how I was too young for diabetes and shamed me the whole time. I don't need a reminder about how messed up I am. She then asked what the depression and anxiety meds were for. when I told her they were...

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Lyle Rorie
Reviews 1
2020-11-26 22:30

If we could leave a no star rating we would. Orde...

If we could leave a no star rating we would. Ordered my wife and myself new glasses and frames. 6 weeks later after numerous calls we were told they were here. To our dismay they were made wrong and Elkharts employees didnt care less. Basically said it was our problem. We ended up taking the gl...

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Ryan W
Reviews 1
2020-11-24 17:08

Charged for a full visit($60) to have a prescripti...

Charged for a full visit($60) to have a prescription from two months earlier refilled. I went in asking for a refill, staff failed to mention there is a full visit charge to have a prescription refilled. Seems excessive to have a $5 eye drop prescription renewal cost $60. Poor communication from ...

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Diane Belmonte
Reviews 1
2020-11-18 11:43

I ordered 2 pairs of glasses and after 3 months th...

I ordered 2 pairs of glasses and after 3 months they still couldn't get my prescription correct. After going in time after time because prescription was never right both Eyecare Express and myself decided on a refund. BUT they would only give me a partial refund and kept 20% for a restocking fee!! ...

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Valeria Olague
Reviews 1
2020-11-18 03:37

I convinced my husband to get hi glasses here beca...

I convinced my husband to get hi glasses here because it was faster...so we got the " two for one deal"(still expensive) so he got the cheapest pair the next day and his second pair had some upgrades like dark lense,anty-glare the works...and since it was in the middle of a pandemy they asked us to...

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Renae I
Reviews 1
2020-11-14 10:15

When can I give a negetive star rating 1st let me ...

When can I give a negetive star rating 1st let me say the Dr is great why she is there no idea but the rest of the experience was so incredibly bad if it were the Dr I would say malpractice same day glasses wrong the one pair was 3 days and the lenses still aren't right in frames when I complained w...

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Ileane Francouse Kelly
Reviews 1
2020-11-12 20:52

I hate the quality of they product , don t waist y...

I hate the quality of they product , don t waist your money because they product especially the coding anti guard and reflecting is they need more money for they to take off. Be careful because water can damage your glasses. Don t go there please .

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Rosanne Tumas
Reviews 1
2020-11-11 21:15

I went in for the first time to have a pair of sun...

I went in for the first time to have a pair of sunglasses repaired. The customer service was excellent, and they fixed my glasses in less than 5 minutes and did not charge me, even though I did not originally buy my glasses there. I was very surprised and will definitely go back go them for any futu...

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Rosanne Tumas
Reviews 1
2020-11-09 23:51

I went in for the first time to have a pair of sun...

I went in for the first time to have a pair of sunglasses repaired. The customer service was excellent, and they fixed my glasses in less than 5 minutes and did not charge me, even though I did not originally buy my glasses there. I was very surprised and will definitely go back go them for any futu...

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Monica Daniel
Reviews 1
2020-11-02 20:34

Had a great experience here. My regular doctor was...

Had a great experience here. My regular doctor was still unavailable and they got me right in. Everyone was very friendly and my glasses work great. I am thinking I will permanently switch over to these guys. The price was great too!

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Mario Antone
Reviews 1
2020-11-02 01:51

I recently bought new glasses at EyeCare Express a...

I recently bought new glasses at EyeCare Express and the whole experience was a 10!! They are amazingly professional and helped me choose a perfect frame... their selection is the best in Elkhart! The shop decor is warm and welcoming! I will never go any place else! Thanks to EyeCare Express for a m...

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Linda Dodge
Reviews 1
2020-10-20 05:40

Do not recommend this place for glasses. Ordered g...

Do not recommend this place for glasses. Ordered glasses & safety glasses, they did not take my companies insurance. When I recieved my everyday glasses, they were not quality as I often had not sharp vision. I have been waiting for my safety glasse frames for over 3 weeks, & still no answer as to w...

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Chase Groth
Reviews 1
2020-10-07 14:01

went in and got glasses and contacts. Everyone was...

went in and got glasses and contacts. Everyone was very helpful and I found a pair of frames I really liked and was able to fit me into contacts that I have never been able to wear before. Very happy with the service and the price of everything! Thank you guys.

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melissa melvin
Reviews 1
2020-10-06 06:10

They have a big choice of frames in different pric...

They have a big choice of frames in different price ranges. I was able to get a pair I love for $129. The free pair I had made into sunglasses, so added bonus! Everyone was very helpful and the doctor did a great job. She even put my prescription in a frame for me to try to be sure I didn't have ...

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Tiffany Faulkner
Reviews 1
2020-10-02 08:40

Very Helpful and great prices. I usually go to Eye...

Very Helpful and great prices. I usually go to Eyemart but they said they could not get me in. These guys got me in right away and I got my glasses that day. I was very impressed with the whole thing. They also have a great selection of frames, a ton to choose from!

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Vanessa Gaytan
Reviews 1
2020-09-16 21:51

TERRIBLE EXPERIENCE NEVER IN MY LIFE WOULD I RECCO...

TERRIBLE EXPERIENCE NEVER IN MY LIFE WOULD I RECCOMEND THIS PLACE. WENT IN THE DAY BEFORE THE OPTEMETRIST WASNT EVEN THERE BUT DID MAKE SURE TO TAKE MY MONEY/CHECK FOR THE FRAMES THEN THEY SCHEDULED ME A FAR OFF APOINTMENT THEN I INSISTED THEY DO IT THE FOLLOWING DAY, I GO THE FOLLOWING DAY AND I FI...

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nina benitez
Reviews 1
2020-09-03 22:49

Went in to get glasses for myself. The BOGO offer ...

Went in to get glasses for myself. The BOGO offer is a great deal especially for those who are use to paying such a high price because of our prescription. Had great customer service while i was their for my initial visit. Although it is a bit confusing that their is a desk infront and in the back. ...

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crystal quiroz
Reviews 1
2020-09-02 09:58

Horrible customer service. Very rude. They don't k...

Horrible customer service. Very rude. They don't keep to scheduled appointments waited over an hour after my appointment to be seen. My contacts I ordered still not in and it's been over a week and a half. And they were very rude about it said just wait it will be here. I don't think they even order...

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michelle kline
Reviews 1
2020-08-19 03:29

This place is very unprofessional and I highly rec...

This place is very unprofessional and I highly recommend you look else where for your glasses! we have been waiting a Month for one pair of glasses that only needed sent out for the anti glare on them. each time I call they always say they should be in on the next delivery and they're not. they say ...

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Lana Dee
Reviews 1
2020-08-18 07:15

Great people, just not a place I would buy glasses...

Great people, just not a place I would buy glasses at a 2nd time. Buy one get one free cost me over $400.00. Took two weeks to get non-glare coating. One pair came in without two lenses so had to wait some more.. Two weeks later, they filled the wrong prescription. Waiting another two weeks for ...

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Richard Wolf
Reviews 1
2020-08-10 19:39

I am so sorry I bought my lenses and glasses here....

I am so sorry I bought my lenses and glasses here. I have no idea of the quality of the product because, now that they have the sale, they won't wait on me but immediately go to others who came in later than I --- you know possible new sales. I already paid for my glasses and now I'm looking to se...

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Brittany B
Reviews 1
2020-08-08 15:11

9/21/20-- My husband & I both had appointments at ...

9/21/20-- My husband & I both had appointments at 10am & 10:30am. We were the first ones there, so there should not have been a rush for an eye exam. Our eye doctor came and got me first. I went in sat down he started the exam. He did not give me much time to answer what looked better or what felt r...

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Irene Lopez
Reviews 1
2020-08-06 05:20

I hate this place. They can never get glasses corr...

I hate this place. They can never get glasses correct. My prescription was off. I have been waiting for a trial of contacts for about 4-5 months. Its pathetic plus the staff is soo rude i paid well over $500 but when everything came back it was all wrong! Then when i go in to get what i paid for the...

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Angela Mnsfd
Reviews 1
2020-08-05 18:01

I recently purchased glasses at Eye Care Express a...

I recently purchased glasses at Eye Care Express and I am very happy with them. The frames are stylish and the price was excellent. The eye doctor did a great job and my vision is perfect. The glasses were ready on the same day. I am very pleased with their service!

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Stacey Kilmoch
Reviews 1
2020-07-27 13:40

I took my kids for back to school and got a great ...

I took my kids for back to school and got a great deal! Very excited about having two pairs of glasses for each one and I didn t have to spend a ton of money. The exam was free so that also helped a lot since it was $90 at my normal Optometrist office. We picked them up and they loved them. Definite...

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Gabriel Aguilar
Reviews 1
2020-07-25 10:37

More than 1 month for a glasses that were supposed...

More than 1 month for a glasses that were supposed to be in 1 week and they are not still there. There are no refounds so I can't do anything about it, just wait until they want to give me MY glasses, that I already pay.

One of the worst places to take care of your eyes

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Billie Eubanks
Reviews 1
2020-07-21 10:56

I came because u thought it would be convenient. ...

I came because u thought it would be convenient. I am so unhappy with my experience. I cannot get any resolution or sastisfation, and there seems to be no manager who is willing to step up and do the right thing. Natacia will not even return my phone calls. I would never recommend this place, and ...

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Debra Arnold
Reviews 1
2020-07-11 16:09

Buyer beware! This company has an absolute no refu...

Buyer beware! This company has an absolute no refund policy! Even if your lens falls out. I was shocked. I never even thought about it. Go someplace else. Almost all eyeglass places will work with you for a refund or replacement. These people will NOT! Bad company ethics. I might as well have just...

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Roger Cook
Reviews 1
2020-06-28 11:05

Present that Dr appt is included and you get a fr...

Present that Dr appt is included and you get a free
Pair of glasses.
They oversell a inferior product and do not want to separate the Dr appointment so you don t go somewhere else for glasses
Also did not honor warranty when anti glare was peeling off within months. They said that it was not ...

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Vicky Shaw
Reviews 1
2020-06-28 02:55

I only rated them that way because I could not ra...

I only rated them that way because I could not rate them lower. Been there and bought glasses from them. Buy one pair and get one free. Had to call them to find out if they were done and was told yes. So I went in to get them.Could not see out of either pair.They said they would have to remake them...

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Cheryl Robinson
Reviews 1
2020-06-25 15:09

We got the Ani-Reflective Coating And the glasses ...

We got the Ani-Reflective Coating And the glasses were blurry and head scratches on them. We took them back had them remade without the antiglare and they much better and they refused to give us a refund for the antiglare that we paid $90 is a lot of money.

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ashley knittle
Reviews 1
2020-06-11 16:59

I only give 1 star because they were very helpful...

I only give 1 star because they were very helpful finding the glasses I wanted.
Now the contacts on the other hand were cheep and caused a reaction made me not be able to see and It took me almost a whole day to get them out my eyes were swollen and very very red for days.

I called they offer ...

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Lauren Jacks
Reviews 1
2020-06-10 19:51

I visited Elkhart in January and received the fre...

I visited Elkhart in January and received the free eye exam with 2 pairs of glasses for $69. Everyone was very helpful and I got exactly what I needed. I am now back in Arizona where I m from, and I needed to know the details of my prescription so I could order new glasses down here, so I called an...

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Angela Mnsfd
Reviews 1
2020-06-10 18:24

I recently purchased glasses at Eye Care Express a...

I recently purchased glasses at Eye Care Express and I am very happy with them. The frames are stylish and the price was excellent. The eye doctor did a great job and my vision is perfect. The glasses were ready on the same day. I am very pleased with their service!

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Brandon Baker
Reviews 1
2020-05-17 16:43

Got my first pair of glasses within an hour of get...

Got my first pair of glasses within an hour of getting the exam finished it has how ever been over a month and I still have not received my safety glasses I would not recommend this eye doctor instead of giving me my safety glasses they give excuses

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Lisa Brown
Reviews 1
2020-05-15 09:16

This place sucks!! The deal was supposed to be but...

This place sucks!! The deal was supposed to be but one get one free and a free eye exam. I paid over $400, it's been 3 weeks and I still don't have my glasses. They lie in there, they said my glasses would be back in 7 to 10 days, then it turned into 7 to 14 days, and now it's a minimum of 14 days. ...

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Shannon DeBlase
Reviews 1
2020-05-14 08:24

Horrible experience!!! Worst customer service I ha...

Horrible experience!!! Worst customer service I have ever received anywhere. Rude staff. I get a different story from staff every time I call to check the status of my contacts delivery. Had to wait almost 90 minutes past my appointment time. Manager rolled her eyes at me when I expressed concern. ...

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Joeli Sosa
Reviews 1
2020-05-11 04:52

I went in for contacts, I took my insurance in and...

I went in for contacts, I took my insurance in and asked to be told if it would cover, in not then I would go somewhere else. I was told by the receptionist, AND the DOCTOR that it would be $20 co-pay and 55 for the actual contacts. So I get out and they try charging me $200+ because supposedly my i...

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Morgan Fann
Reviews 1
2020-05-02 11:23

This place doesn t even deserve 1 star! The worst ...

This place doesn t even deserve 1 star! The worst customer service I have ever experienced. There was no sort of professionalism whatsoever. The ladies that were at the desk kept whispering and staring at the customers, attempting to hide their comments with a piece of paper. I was also overwhelmed ...

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Marshall Creech
Reviews 1
2020-04-14 00:16

I would give this place zero stars; the staff is u...

I would give this place zero stars; the staff is unprofessional & incompetent. They scammed my mom out of $400 for 2 pairs of glasses that should have cost $100 total. She has been trying to get one decent pair of glasses from them since Oct of last year. They kept messing them up and couldn't the b...

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andrew stout
Reviews 1
2020-03-15 13:17

Don't bother using this location. The staff upfron...

Don't bother using this location. The staff upfront would rather sit around and jaw-jack than to turn in a file. So now I'm sitting here because the doctor left and won't be back for 2 hrs. All because my file wasn't turned in. Will never use them again

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