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Experts Exchange, LLC

3.9· 7 reviews
Average ratingAverage
3.9/ 5

Based on 7 reviews

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Rakesh Monga
Reviews 1

Beware of company's rogue trading practices.
When I called to cancel the subscription down a couple of years ago as I wasn't ever getting solutions to my questions, I was offered a special half price discount for 2 years to continue. Now they have collected a full subscription value as auto renewal which is actually 50% higher than even their current rack rate as confirmed by the call attendant. They wouldn't refund the subscription although I called as soon as I noticed the charge (i.e within 3 working days of hitting my credit card) Auto renewal was not discussed as non refundable at the time when I had initially called to cancel 2 years ago as they had actually refunded the payment taken at the time of that call and then charged the new lower rate.
These are rogue trading standards based on misrepresentation and deception.

The service is a bit of a joke to begin with.The admins keep closing questions down even if there are no solutions.

Matt Anderson
Reviews 1

The experience with the business service was valuable information. However, I had to knock them down to 1 star due to poor customer service policies. I had stopped using the service and they continued to auto renew the yearly fee when I had not used it/logged for years...... When asked for a remedy, I was directed to policy documentation. Solid Client Success..... Buyers Beware.

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About Experts Exchange, LLC

Experts Exchange solves the world's technology problems through collaboration and learning. Experts Exchange is a trusted global online community offering millions of verified solutions from industry experts. With an extensive Q&A forum, instant 1:1 consulting, a freelancing marketplace, and career opportunities, they power the growth and success of technology users around the world. For more than 20 years, they have been the leading authority and online provider of technology solutions. Users come to them from around the world to get answers to their technology problems, continue their education, and connect with global experts.

Address
2701 mcmillan avenue