Gediminas Rimkus
The fixed pricing and free chat are excellent features, but checking the exact scope of the monthly deliverables would be wise before committing.
Questions about CX sprendimų partneris augančiam verslui
What is CX sprendimų partneris augančiam verslui?
ExperienceFirst is a customer experience consultancy that helps growing companies turn customer insights into business decisions. The firm offers services including voice of the customer (VoC) analysis, customer journey analysis, mystery shopping, and service quality audits. The consultant has over ten years of experience in telecommunications, banking, and healthcare.
What specific free tools does the business provide to help businesses identify their CX issues?
The business offers a CX diagnostics offering to identify which CX issues a business should address first. It also supplies free tools such as tests and calculators, including a 14-question brand check that provides results and recommendations in about 5 minutes.
What is the recommended solution and price for businesses experiencing high client churn?
For businesses where clients are not returning, the recommended solution is a CX Journey Audit priced at €2,250. This audit reveals exactly where a customer experiences dissatisfaction and quietly leaves, providing a map with specific recommendations on what to fix first.
Which service is recommended for companies facing a rise in customer complaints?
When a company is dealing with an increase in complaints, the recommended approach is CX Voice of Customer (VoC) for €990. This service includes complaint management as one component of the customer voice, collecting, systematizing, and turning data into concrete actions.
What service is recommended for businesses with inconsistent service quality?
If a business struggles with inconsistent service quality, the suggested solution is a CX Mystery Audit priced at €1,490. This audit objectively records real service quality through calls, letters, and visits, identifying process and standard gaps rather than blaming people.
Which service helps businesses understand their customers' thoughts and feelings?
For companies that do not know what their clients are thinking, the recommended solution is also CX Voice of Customer (VoC) for €990. This offering includes NPS, CSAT, and CES analysis, along with complaint data and interview insights to provide a structured view of customer sentiment.
What are the pricing terms and how can a new client get started?
The business provides a fixed price for its services, ensuring clear terms and no hidden costs. Clients can start by booking a free 30-minute consultation without any commitments, supported by a non-disclosure agreement (NDA) for confidentiality.
How can a potential client initiate a conversation with the business?
The business offers a 'Nemokamas 30 min. pokalbis' (free 30-minute consultation) as a way to initiate engagement. This meeting has no obligations and is part of their approach to building trust with potential clients.
What are the key features and principles of the business's service delivery?
The business emphasizes data-driven solutions and clear terms, including a fixed price structure. The use of NDAs and structured processes like the CX Journey Audit and CX Voice of Customer (VoC) are key features of their service delivery.
What is the official website of CX sprendimų partneris augančiam verslui?
The official website of CX sprendimų partneris augančiam verslui is experiencefirst.lt.
How is CX sprendimų partneris augančiam verslui rated on Trustburn?
On Trustburn, CX sprendimų partneris augančiam verslui has a rating of 4.2 out of 5 based on 5 reviews.
Is CX sprendimų partneris augančiam verslui on social media?
CX sprendimų partneris augančiam verslui has official profiles on Linkedin.
AI-generated from reviews on this page. Verify anything important with the company directly.
Rūta Kazlauskienė
The diagnostic framework presented on the website is logically sound, addressing specific pain points like increasing complaints or unclear customer sentiment through targeted tools like mystery shopping and voice of customer analysis. The inclusion of a free thirty minute call and fixed pricing terms adds a layer of transparency that is often missing in consulting offers. However, while the solutions are clearly defined, the exact deliverables for each tier are not fully detailed in the summary text. It remains to be seen if the monthly structured views for voice of customer include the actual implementation support or just the reporting. The focus on data-driven decisions is appealing, but verifying the scope of work during the initial call would be prudent to ensure the solution matches the company's specific operational scale.
Tomas Jankauskas
Fixed pricing is explicitly listed for key services like the Voice of Customer audit at nine hundred ninety euros. Does this rate include the full analysis phase, or is further investigation billed separately according to the specific complexity of the business data?
Ingrid Stankevičiūtė
What stands out about ExperienceFirst is how systematically they map business problems to specific diagnostic services. The site presents a clear pathway where issues like customers not returning or uneven service quality are linked to distinct solutions such as the CX Journey Audit or the Mystery Audit. This structure removes ambiguity about where to begin, especially for growing companies that may not know which aspect of their customer experience requires immediate attention. The availability of a free thirty minute conversation with no commitment lowers the barrier to entry significantly. It suggests that the company is confident enough in its methodology to engage in an initial discussion without requiring an upfront financial commitment. The emphasis on fixed pricing and clear terms also reduces the friction often associated with consulting engagements. For a business looking to transition from reactive complaint handling to a systematic CX strategy, this transparent entry point feels both professional and accessible.
Darius Petrauskas
The website clearly states fixed pricing and a free thirty minute conversation with no commitment, which provides a reliable starting point for evaluating their CX solutions.
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ExperienceFirst is a customer experience (CX) consultancy that helps growing companies turn customer insights into business decisions. The firm offers services including voice of the customer (VoC) analysis, customer journey analysis, mystery shopping, and service quality audits. It also provides a CX diagnostics offering to identify which CX issues a business should address first, and supplies free tools such as tests and calculators. The consultant has over ten years of experience in telecommunications, banking, and healthcare.
- Website
- experiencefirst.lt
- Categories
- Government administration, Management consulting