Equana Minds

Equana Minds is an Australian telehealth platform that connects clients with psychologists, counsellors, and therapists who share their cultural background and speak their language. The service offers individual and couples therapy online across Australia, with sessions available in English and more than 25 other languages including Mandarin, Cantonese, Arabic, Hindi, Punjabi, Spanish, Italian, Portuguese, Greek, Vietnamese, French, Korean, and Tamil.

The platform handles Medicare rebate claims for eligible clients who have a Mental Health Treatment Plan and a referral from their GP. Registered psychologists, clinical psychologists, and accredited mental health social workers on the platform can provide services that may be rebated under the Better Access program, significantly reducing out-of-pocket costs.

Equana Minds offers three specific session formats: a 20-minute intro session, a 50-minute individual session, and an 80-minute couples session. All sessions are delivered securely via video call, allowing clients to access therapy from home, work, or a private space without travel time or waiting rooms.

Pricing varies by therapist type, with individual 50-minute sessions costing $225 before Medicare rebate or $123.45 after, and couples 80-minute sessions costing $290 without a rebate. Intro sessions range from $50 to $95, while full individual sessions can cost $150 to $270 before rebates depending on the provider.

Clients can browse therapists directly or use a matching service to be paired with a suitable provider based on their language and cultural needs. The process involves answering a few questions about therapy needs, receiving therapist options, and booking the first session online in minutes.

The platform supports individual adults and couples across Australia, with a specific focus on people from multicultural and multilingual backgrounds. It is designed for migrants, international students, refugees, and anyone who prefers therapy in a familiar language or cultural context.

Therapists on the platform specialize in addressing stress, low mood, anxiety, depression, grief or loss, relationship or family issues, cultural adjustment, work or study pressure, and general mental wellbeing. The service aims to help clients feel seen, heard, supported, and happier wherever they are.

To get started, clients can book a 20-minute intro session as a low-pressure way to see if a therapist feels like the right fit before committing to a full session. No referral is needed to book a self-funded session, though a GP referral is required for Medicare rebates.

The platform operates entirely online with no physical office locations, making it accessible from anywhere in Australia. Clients can book sessions 24/7 through the website, and login details are sent via email once a booking is confirmed.

Equana Minds was founded by co-founders Matt Peterson and Giulia Oss, who identified a gap in mental health support for multilingual individuals. Their mission is to bridge the language and cultural gap so that effective therapy is accessible to everyone regardless of their background.

The cancellation policy requires at least 48 hours' notice to avoid being charged the full session fee. If a cancellation is made with less than 48 hours' notice, the full fee applies, though clients are encouraged to reach out as early as possible if something unexpected arises.

The platform integrates with Halaxy for client account management, allowing users to log in and access their bookings securely. This integration ensures a streamlined experience for managing therapy sessions and personal information.

You can reach Equana Minds by phone at 1800 378 262 or by e-mail at enquiries@equanaminds.com.au.

The official website of Equana Minds is equanaminds.com.au.

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