enpeignoir

Chez enPeignoir, tout est né d'une conviction simple : le confort mérite autant d'attention que l'élégance. Depuis près de vingt ans, la société sélectionne des matières douces et résistantes pour créer des peignoirs en coton éponge, nid d'abeille, polaire et satin. Chaque modèle est disponible en coupe femme, homme, enfant et en ensembles coordonnés pour les couples.

The company offers a free return policy within 30 days of receiving the order, allowing customers to try the peignoir at home without risk. This commercial delay of 30 days is in addition to legal rights and applies to all items except personalized ones like monograms. The return is free in metropolitan France, and the item must be non-worn, unwashed, and have its original tags attached.

Customers can receive up to 50% off on selected peignoirs during the Black Friday event, which runs until November 15th. Specific items like the Romane hooded robe are currently sold at €59.90, down from a usual price of €77.99. The Tandem couple robe is also available at a reduced price of €63.90, originally €82.99.

The business accepts payments via Amex, ApplePay, Mastercard, Paypal, and Visa, ensuring secure transactions for all orders. Customers can also track their shipment online using the tracking number provided in the confirmation email after dispatch. The website states that shipping fees are not refundable if the item is returned.

The company operates out of Paris, France, with a postal address at 62 Rue des Archives, 75003 Paris, and a second address listed in Casper, Wyoming. They provide customer service via the email contact@enpeignoir.com and the phone number +33 756821324. Their service hours are Monday through Saturday from 9h to 19h.

The website states that once an order is placed, a confirmation email is sent to inform the customer of its reception by the processing team. After dispatch, a second email containing the tracking number is provided so the customer can follow the delivery progress online. The process emphasizes that no package should be sent before receiving the return instructions to avoid loss.

The company ships worldwide, meaning they deliver to any country globally. While they serve international markets, they charge additional shipping fees that are applied at the moment of payment. The policy explicitly states that these international shipping fees are not refundable in the event of a return.

To cancel an order, customers must wait until the items are returned or exchanged for a different model, as the company cannot modify or cancel an order once it has been placed. The FAQ explains that while cancellation is currently impossible, exchanges or returns for a refund are the standard alternatives for changing one's mind. This applies even to items that are in promotion.

The peignoirs are designed for women, men, and children, with specific options for coordinated sets for couples. The collection includes styles like the Romane hooded robe, the Chaumière buttoned robe, and the Clémence zippered robe. Each product comes in various colors such as rose poudré, gris perle, and bleu marine.

The company provides a guide for sizing under each product listing to help customers choose the right fit. If a customer is unsure about the size, they are advised to consult these guides rather than guessing. The guides are accessible directly on the product pages where the available sizes are listed.

The website mentions a first-order discount code, PEIGNOIR15, which grants 15% off the initial purchase. This code can be used at the time of payment to reduce the total cost. The offer is part of their strategy to welcome new customers and encourage trial purchases.

The return policy requires that the item be in its original packaging or an equivalent protective packaging when sent back. Additionally, the item must not be visibly worn, washed, or scented with perfume or tobacco. These conditions ensure the item is suitable for resale or exchange.

The company states that refunds are processed within a maximum of 10 days after receiving the returned package. This timeline begins once the item is verified upon arrival at their facility. The refund is issued using the same payment method originally used for the purchase.

The official website of enpeignoir is enpeignoir.com.

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