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Average ratingExcellent
5.0/ 5

Based on 87 reviews

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What reviewers say about Energy Solutions (ES) LTD.

Generated with AI from 87 reviews on Trustburn · updated 23 days ago

Customers generally describe their experience in very positive terms, frequently highlighting that the team is helpful, responsive and quick to sort out issues such as contract setup, change of tenancy and market comparisons, and that the savings secured for their business were noticeably competitive. Across the available reviews the recurring themes are honesty, professionalism and ongoing support rather than any explicit common complaint, so the critical reviewer group is not representative of the broader feedback on file.
What does Energy Solutions (ES) LTD. do?

Energy Solutions (ES) LTD. operates as an independent energy broker for business electricity and gas in the UK, working with major suppliers to find competitive rates, and also offers payment processing, business management systems and EV charging installations. Based on the description, they position themselves as a single partner providing multiple business solutions alongside energy brokerage.

What are the most common complaints about Energy Solutions (ES) LTD.?

Based on the critical reviewers, the most common complaint is feeling that the company did not communicate clearly, was not transparent, and failed to treat the customer's concerns with respect, leaving them frustrated and ignored. This reflects the experience of only the lowest-rated review on file rather than the overall picture of the business.

AI-generated from reviews on this page. Verify anything important with the company directly.

Syed Kamil
Reviews 1

I had a very good experience with this energy broker (Energy Solutions Ltd). The team was professional, helpful, and easy to deal with throughout the process. They took the time to understand my requirements, explained the available options clearly, and helped me find a suitable energy deal. The whole process was handled efficiently, and communication was excellent from start to finish. I would definitely recommend their service to other businesses looking for a reliable energy broker.

Mussawer Arif
Reviews 1

I had a great experience with their service. They helped me with my electricity bill and managed to find me a very affordable and reliable energy contract. I’m very grateful for their help and for making the whole process simple and stress-free. Excellent customer service, professional and helpful throughout. I would highly recommend their services to anyone looking for a good and reliable energy deal. ⭐⭐⭐⭐⭐

thamesimport export
Reviews 1

We had quite a complicated issue with the electricity at our premises. Even though we had power, the meter was showing as de-energised in the system and I had been trying for months to get this resolved without success. Because of this, other suppliers were not able to provide us with a quotation.

Yaqub from Energy Solutions helped us from the beginning. He submitted the Change of Tenancy followed up the issue with the supplier and kept us informed throughout. he helped get the account sorted, completed the tenancy change and then supported us with the market comparison and energy contract.

What I really appreciated was that he did not just focus on selling us something. He helped solve the actual problem first and stayed involved throughout the process. I would happily recommend Energy Solutions to other businesses

Zidan Zidan
Reviews 1

I am extremely disappointed with the way I have been treated by this company and the way my situation has been handled.

From the beginning, I expected to receive a professional, respectful and transparent service. Unfortunately, my experience has been very different. I have been left feeling frustrated, ignored and extremely dissatisfied with the way my concerns were dealt with.

I believe that when a company provides a service, it has a responsibility to communicate clearly, treat customers fairly and take their concerns seriously. Unfortunately, I did not feel that this happened in my case. I had to repeatedly follow up and ask for information, rather than receiving clear and timely communication from the company.

What has disappointed me the most is not simply the outcome, but the way I was treated throughout the process. I expected my concerns to be listened to and addressed properly. Instead, I was left feeling that my situation was not being taken seriously.

I am sharing this review because I believe other people should be able to make an informed decision before using this service. I will also be sharing my experience with people in the Turkish and Kurdish communities in Somerset and Wales so that others can be aware of what happened to me.

I strongly encourage anyone considering using this company to ask questions, keep records of all communication and make sure they fully understand what they are being offered before proceeding.

This review reflects my personal experience and is intended to honestly explain how I was treated. I hope the company takes this feedback seriously and improves the way it communicates with and treats its customers in the future.

Moufazzal Bhuiyan
Reviews 1

Our corporate energy bill was very high, and Energy Solutions Ltd helped reduce it by nearly half through their thorough research and expertise. I would definitely recommend Energy Solutions Ltd to anyone looking for reliable and efficient energy solutions. Their team was professional, knowledgeable, and completed the work to a very high standard. They took the time to research the best options for our business, and the results exceeded our expectations. It was a great experience working with them, and I wouldn't hesitate to use their services again.

Chef Suresh kitchen
Reviews 1

I am the headchef of The Grosvenor Stockbridge. I met Toki and he explained everything nicely. Then I took Toki to our GM and we had a meeting how he & his Energy Solutions can help Grosvenor to reduce cost for Energy. Then we find out we still in a contract until 2028. But we handed over him all the bill copy so he can analysis and help us when we will be in renewal frame. But it was a nice meeting and I personally appreciate how Toki explained everything to us. We surely will work with Energy solutions in the future. Suresh Head Chef The Grosvenor Stockbridge

Solaiman
Reviews 1

We had a difficult issue with the electricity account at our premises. We had electricity and were using it normally but the meter was showing as de-energised in the system. I had been trying for months to get this sorted with the supplier but kept going around in circles. Because of the incorrect status, other energy companies could not even give us a quotation. Yaqub from Energy Solutions took this on and helped us with the Change of Tenancy, followed up with the supplier and kept us updated throughout. He helped get the meter details corrected, completed the tenancy change and then supported us with the market comparison and energy contract. What I appreciated most was that Energy Solutions did not just give us a quote and leave us to deal with the problem. They actually helped sort out the main issue first and stayed involved until everything was completed. Very grateful for the support from Yaqub and the Energy Solutions team. I would be happy to recommend them to other businesses, especially anyone dealing with a complicated energy account or Change of Tenancy.

JMG Cargo
Reviews 1

We have been using Trustpilot's Payee solutions card payment service and have been extremely impressed with the experience. The platform is secure, reliable, and very easy to use, making payment processing smooth and efficient. What stands out most is the professionalism of their service, the speed of transactions, and the confidence it gives both businesses and customers when handling payments. The setup process was straightforward, and the support team has been responsive and helpful whenever needed. For anyone looking for a trustworthy and efficient card payment solution, we highly recommend Trustpilot's Payee solutions. It has helped streamline our payment processes and provided a secure, user-friendly experience that we are happy to recommend to other card users and businesses.

Sutton Rasoi
Reviews 1

I recently opened a new business in Sutton, Birmingham, and had several challenges setting up essential services. Tanjim from Energy Solutions ES Ltd provided outstanding support throughout the entire process. There were initial issues with electricity and gas, but Tanjim handled everything efficiently and ensured both were set up smoothly. In addition, he assisted me with arranging business waste management on a flexible plan with no long-term contract, competitive pricing, and a convenient pay-per-collection option. Tanjim also helped set up my payment solution with Worldpay, a highly reputable provider, which has been working perfectly for my business operations. I am now planning to arrange broadband services through Energy Solutions as well, as it is very convenient to have all services managed under one umbrella without any hassle. Another thing I truly appreciated was the honest advice. I still had two months remaining on my existing contract, and when I asked Mosfeq to find me a better deal, he advised me to wait a couple of weeks for a more competitive price instead of pushing me into a new contract immediately. This shows professionalism and a genuine focus on customer benefit. What truly stands out is the availability and dedication—whenever I need support, I can reach them easily both over the phone and in person. Overall, I highly recommend Energy Solutions ES Ltd, especially Tanjim, for any business looking for reliable, professional, and all-in-one service solutions.

Mr Rafiullah Mohammadzai
Reviews 1

I am writing to highly recommend Mr. Mosfeq. During his time with us, he proved to be an exceptional professional with outstanding communication and sales skills. He consistently delivered all required services ahead of schedule and provided top-tier, competitive quotes that added significant value to our operations. His reliability and expertise make him an asset to any team.

Salim Ali
Reviews 1

I recently had the pleasure of working with Mosfeq, and I cannot recommend him highly enough. From start to finish, his approach to customer service and sales was exemplary. Mosfeq was incredibly knowledgeable, patient, and attentive to my specific needs regarding my pdq machine's. He did not just try and sell me a product, he took the time to understand exactly what I was looking for and guided me towards the perfect solution. He answered all my questions clearly and throughly, making the entire process smooth completely stress free. His professionalism, friendly attitude, and dedication to customer satisfaction truly set him apart. If you are looking for top tier service and an honest, helpful sales representative, ask for Mosfeq!

Nafeez Imtiaz
Reviews 1

I was paying too much for electricity and had been stuck with the same supplier for the last 5 years. Mosfeq compared the whole market for me and explained all the available options clearly. As a result, I managed to save around £1,300 per year on my upcoming electricity contract. The process was simple, transparent, and completely hassle-free. I’m very happy with the service from Energy Solutions and highly recommend Mosfeq to anyone looking to reduce their energy costs with honest and professional advice.

Adilshah Adil
Reviews 1

I was struggling with my 3-year-old card machine and paying too much for my mini grocery store. Mosfeq advised me to upgrade to a new machine, explaining how technology is changing day by day and how I could get a better solution at a better price. He explained each and every detail clearly and patiently, which really helped me make the right decision. I am more than happy with Clover. The smart app is amazing—it allows me to track daily transactions and get a clear overview of my sales anytime. Not only that, after receiving the machine, Mosfeq personally helped me with the setup and explained all the functions, even on a Saturday during his off time. That level of dedication and support is truly appreciated. I highly recommend Energy Solutions for their excellent service, honest advice, and outstanding customer support.

Ishrat
Reviews 1

5* Review- My name is Israt. Owning a cafe in Southampton. Toukir helped me to get a nice deal on BG lite for my cafe. Thanks. I got excellent customer service from Toukir .I had a great experience with Energy Solutions Ltd. Toukir was professional, knowledgeable, and completed the work to a high standard. They explained everything clearly, arrived on time, and made the whole process straightforward. Their customer service was excellent, and I’m very happy with the quality of the installation. I would definitely recommend Energy Solutions Ltd to anyone looking for reliable and efficient energy solutions.

David Owers
Reviews 1

As someone who has to organise gas and electric contracts for a business, I am bombarded by cold-callers trying to flog me deals and go through long-winded sales pitches - I reached out to Energy Solutions and have used their straight-forward, email-based service for 2 years in a row - highly recommend, save your time by using these guys

Dewan Touhid Mozid
Reviews 1

Energy Solutions has been an absolute lifesaver for me. Their team is not only incredibly clued up about the energy market but also super responsive and helpful. Whether it's analysing market trends or finding the best supplier, they've got it sorted. Plus, their professionalism and commitment to their clients are second to none. I've been working with them for years, and I can't recommend them highly enough. If you're in need of energy solutions, look no further!

Sam Mustafa
Reviews 1

Recently they helped me to make new contract on my business electricity ( Top Liverpool-convenience store) which
was by a good margin the cheapest in the market.
Even after the contract done, they always keep in touch and come to see everything is fine regularly.
Really trustworthy and reliable and definitely will save you thousands on bill annually.

Fandy Aljohmani
Reviews 1

I have been taking their service since 2017.
They are really helpful, honest and always happy to go extra mile to take care of their customers.
Last year they helped me to sort out electricity in my business ( Aram Supermarket in Liverpool).
Mohammad, local agent, is always there for me whenever I need any help.
I will highly recommend them.

Mustafa Mohamad
Reviews 1

Recently they helped me to make new contract on my business electricity ( Top Liverpool-convenience store) which was by a good margin the cheapest in the market. Even after the contract done, they always keep in touch and come to see everything is fine regularly. Really trustworthy and reliable and definitely will save you thousands on bill annually.

Sayedur Rahaman
Reviews 1

I wanted to take a moment to express my gratitude for the exceptional service I received. ES team's dedication to providing energy solutions and their commitment to customer satisfaction is truly commendable. I am delighted and will not hesitate to recommend their services to others. I always thanks their outstanding support and expertise.

KASIM INCE
Reviews 1

I am Kasim Ince, owner of the Saray Restaurant. I am glad to share my grateful to Energy Solutions (ES) Ltd as our business energy provider for the last 5 years. I am privileged to have the best energy provider in the market, and their commitment to excellence is truly commendable. Their consistent dedication to delivering top-notch customer service has made them an invaluable partner. Highly recommended.

Mohammed Chowdhury
Reviews 1

I have been dealing with Energy Solutions for the last 6 years and they have been working with our business energy most effectively for those years. Always keep my business in a winning situation. Always suggest me to go for the best deal in the market. They analyse the market price, give me a scenario of the market and always try to put me with a good supplier. They are very professional at work and very committed to their promises and commitment.

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About Energy Solutions (ES) LTD.

Energy Solutions is your independent energy broker for business electricity and gas. We work with all major UK suppliers to secure competitive rates tailored to your needs. Beyond energy brokerage, we offer payment processing, business management systems and EV charging installations. One partner, multiple solutions, real savings. Let's help your business thrive!

Address
Unit 20, Neptune Court, Vanguard Way, Cardiff, United Kingdom
Business hours
Mon-Fri 09:00-18:00
Founded
2016