Questions about elprimerotobacco
What is elprimerotobacco?
El Primero Tobacco is a cigar retailer based in the UAE that curates and sells premium and luxury cigars alongside related accessories. The shop offers products from multiple brands, including Grandfather Cigars, Montenegro Cigars, Integra Boost, and Guevara. It provides cutters, lighters, ashtrays, and humidity control products to cater to cigar enthusiasts and connoisseurs seeking craftsmanship and traditional smoking products.
What specific brands are available on their platform?
The store curates an exclusive collection featuring Grandfather Cigars, Montenegro Cigars, Integra Boost, and Guevara. Specific items listed include Grandfather Cigars Toro 6 x 50, Robusto 5 x 50, Gran Toro 6 x 60, and Petit Gordito 4.5 x 60. They also offer single cigars and cigar boxes for these brands.
What are the stated prices for their Grandfather Cigars?
The Grandfather Cigars Toro 6 x 50 is priced at Dhs. 120.00, while the Robusto 5 x 50 is listed at Dhs. 105.00. The Gran Toro 6 x 60 carries a price of Dhs. 135.00, and the Petit Gordito 4.5 x 60 is available for Dhs. 96.00. Some items are currently marked as sold out.
Where is the physical store located in Dubai?
The business is located at El Primero Tobacco, Dubai Investment Park First - Green Community West - Dubai - United Arab Emirates. This address is listed on their contact page alongside their phone number and email for customer inquiries.
What are the operating hours for their store?
El Primero Tobacco is open every day from 10 AM to 10 PM. This schedule is explicitly stated on their contact page to inform visitors when they can visit the store or expect service.
What is their policy regarding returns and exchanges?
Due to the nature of tobacco products, returns and exchanges are only accepted for damaged, defective, or incorrect items. Customers must contact support within a specified period after delivery to request assistance with these issues.
How do they recommend customers maintain their cigars?
The company recommends storing cigars in a humidor with proper humidity control to keep them fresh for longer. They specifically mention that products like Integra Boost help maintain optimal humidity levels to preserve the flavor, aroma, and texture of the cigars.
Are their products suitable for people new to cigars?
Yes, El Primero Tobacco offers products suitable for both beginners and experienced cigar enthusiasts. They provide a variety of flavor profiles, cigar strengths, and premium accessories designed to enhance the smoking experience regardless of skill level.
What is the process for reporting a damaged or incorrect order?
If an order arrives damaged or incorrect, customers are instructed to contact the customer support team with their order details and product photos. This information allows the team to resolve the issue as quickly as possible.
What makes their cigars different according to their own description?
The cigars are described as entirely handcrafted by skilled artisans in Nicaragua using natural cultivation methods and traditional cigar-making craftsmanship. They emphasize that only all-natural fertilizers and pesticides are used, with manual intervention ensuring pest management without compromising plant health.
What is the age restriction for purchasing their products?
The website requires visitors to confirm they are 18 years old or older before accessing the content. A prompt asks users to confirm their age, stating that the store cannot be seen by a younger audience.
How do they handle customer communication for orders?
For certain items, customers are directed to inquire on WhatsApp rather than adding them directly to the cart. This method is used for specific cigar boxes and single cigars listed on their product pages.
What is the official website of elprimerotobacco?
The official website of elprimerotobacco is elprimerotobacco.com.
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El Primero Tobacco is a cigar retailer based in the UAE that curates and sells premium and luxury cigars. The shop offers products from multiple brands, including Grandfather Cigars, Montenegro Cigars, Integra Boost, and Guevara. Alongside cigars, the store provides related accessories such as cutters, lighters, ashtrays, and humidity control products. The company presents itself as catering to cigar enthusiasts and connoisseurs seeking craftsmanship and traditional smoking products.
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- elprimerotobacco.com