Questions about Elite horizon Tourism
What is Elite horizon Tourism?
Elite Horizon Tourism is a Dubai-based tour operator specializing in desert safaris, city tours, and transfer services, offering experiences like evening safaris with BBQ dinner and VIP expeditions since 2015.
How does hotel pickup work for my booking?
The company provides luxury 4x4 pick-up and drop-off from hotels within Dubai city limits, and private transfers can be arranged upon request for guests staying outside the city.
Are the tours certified and licensed?
All tours are fully licensed by Dubai Tourism and conducted by certified guides, ensuring compliance with local regulations and safety standards for every adventure.
How can I book a tour or get in touch?
Customers can book directly through the company's website or contact them via phone at +971 50 174 4597 or email at [email protected] for instant confirmations.
What support is available for bookings and changes?
The business claims to have served over 5,000 happy customers and maintains a 24/7 concierge service to assist with bookings, changes, and special requests at any time.
What is the cancellation policy?
A flexible cancellation policy allows full refunds for cancellations made up to 24 hours before the scheduled departure time.
Are there vegetarian options at the dinner?
The gourmet BBQ dinner includes vegetarian and vegan options such as salads, grilled vegetables, and traditional appetizers to accommodate various dietary preferences.
What specific safari experiences are offered?
The company offers curated collections including morning desert safaris with dune bashing and sandboarding, as well as evening safaris featuring live entertainment.
How long has the company been in business?
The website states that the team has been operating since 2015, growing from a small group into a trusted regional adventure operator.
What do reviewers say about the service?
Reviews highlight the organization and patience of guides like Gustavo, with customers praising the seamless booking process and personalized service.
What is the customer satisfaction rating?
The business claims to have a 4.9/5 average customer rating and responds to inquiries within 30 minutes during business hours.
How does the company differentiate itself?
The company describes itself as a premier specialist in crafting bespoke itineraries that blend luxury, adventure, and cultural exploration across the UAE.
What safety measures are in place?
The website mentions that all safety protocols follow UAE tourism standards and includes child safety seats and kid-friendly activities for families.
How experienced is the support team?
The FAQ section states that the team has over 10 years of experience and answers over 500 questions daily based on feedback from more than 10,000 customers.
How can I reach the office or schedule a meeting?
The company offers multiple ways to reach them, including direct calls, office visits in Dubai, and scheduling appointments to discuss travel plans in person.
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Elite Horizon Tourism is a Dubai-based tour operator offering desert safaris, city tours, and transfer services. The company provides a range of experiences including evening desert safaris with BBQ dinner and live entertainment, morning desert safaris with dune bashing and sandboarding, and VIP desert expeditions. Their offerings are organized into categories such as desert safaris, activities, water adventures, dinner cruises, combo tours, and theme parks. Customers can contact the company by phone or email, and bookings can be made through their website.
- Website
- elitehorizontourism.com
- Phone
- 971 50 174 4597
- Categories
- Leisure, travel & tourism