EDYAD

EDYAD is an IT services provider based in Lyon that focuses on making technology simple for individuals and very small businesses. The company operates under the name Edyad IT and offers support and services aimed at both particuliers and TPE. Their website describes their mission as resolving daily problems and building solutions for clients who need help with their digital needs.

The company explicitly states that they offer both on-site and remote support services whenever the situation can be resolved remotely. They utilize software for taking control of a device to assist users, ensuring that all actions are explained to the client during the process. This approach allows them to handle issues efficiently without always requiring a physical visit.

Pricing for EDYAD services is calculated based on a specific hourly rate determined by the nature of the task and the time required for execution. The company notes that a monthly payment can be arranged for maintenance over a set period or on a request basis. Depending on the specific service, an advance payment may also be requested before work begins.

The process begins with an exchange of information via email to define the best solution for the client's project or need. Once a quote is received and accepted, the company schedules an appointment for a call or an on-site visit at a mutually agreed time. Billing occurs only after the service has been fully completed and the project is finished.

EDYAD provides maintenance for personal computers, smartphones, and connected devices for both individuals and small enterprises. They also offer network security for professional equipment and training on the usage of artificial intelligence tools. Additionally, they handle the deployment of web tools and the administration of small-scale servers and sites.

To get started, a client must fill out a form on the website providing their name, email, and the details of their need or project. After submission, the company will contact them to discuss the project and determine the best path forward. This initial contact is the first step in establishing a relationship and defining the scope of the required assistance.

The company's website includes a dedicated FAQ section that addresses common questions such as remote support availability and pricing structures. It also features a contact form for users to reach out directly with their specific inquiries or requests. This section serves as a primary resource for visitors seeking immediate information before contacting the business.

EDYAD positions itself as a local provider based in Lyon, focusing on simplifying IT for the French market. The company emphasizes simplicity and direct problem resolution as core values in their service offering. Their approach is designed to make technology less intimidating for non-technical users and small business owners.

The company explicitly mentions that they can handle tasks remotely using software for screen control when feasible. They also offer on-site visits for clients who prefer face-to-face interaction or when remote solutions are not possible. This flexibility ensures that they can adapt their service delivery method to the specific requirements of each client.

The official website of EDYAD is edyad.com.

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