East Bay Pet Care LLC

East Bay Pet Care LLC is a professional pet care business located at 3527 Mt Diablo Blvd in Lafayette, California, serving the East Bay area including Orinda, Moraga, Pleasant Hill, and Walnut Creek. The company has been operating since 2005 and specializes in dog walks, off-leash outings, and pet sitting services. They emphasize personalized care and have a team of trained professionals dedicated to enriching the relationship between pets and their owners.

To get started, new clients must complete a short questionnaire and schedule a 'get acquainted' call with the team. After this conversation, they arrange a basic assessment to prepare the dog for walking, followed by a thorough evaluation for off-leash outings to check socialization and obedience skills. Once ready, clients create a profile on the Time to Pet portal to manage their schedule and payments.

The business offers a wide range of services including dog walks, off-leash outings, pet sitting, home checks, and pet taxi services. They also provide assessments for dogs to ensure they are prepared for activities, focusing on socialization and obedience skills like recall and stay. Their mission is to provide an elevated experience for all pets through guided love and education.

The business has been in operation since 2005, making it over 20 years old. They have cared for thousands of animals over this period and are active members of the National Association of Professional Pet Sitters, attending annual conferences to stay current with industry standards.

The business is located at 3527 Mt Diablo Blvd in Lafayette, California, and serves the surrounding East Bay communities. Their website is eastbaypetcare.com, and they maintain a Facebook profile for community engagement. They also use the Time to Pet portal for client scheduling and communication.

Reviewers consistently praise the staff for being friendly, professional, and knowledgeable, often treating pets like family. Many reviews highlight the cleanliness and spaciousness of the facilities, as well as the great selection of toys and treats available for pets. Clients frequently mention that their pets come home happy and tired after playtime.

For cancellations, daily services like dog walks require three business days' notice for a 100% credit, while pet sitting requires seven business days' notice. Fewer than three days' notice results in no credit, and these policies help ensure staff time is respected and income is supported.

The business uses the Time to Pet portal, which is updated every Thursday for the upcoming week. Clients are advised to check their schedule daily for the latest updates to stay informed of any changes to their appointments or services.

Access to the home is managed using two coded keys for security: one is kept in a key safe, and the other is in use. The business prefers physical keys over lockboxes to ensure reliability during power or battery outages, while still accommodating garage pad or keyless entry options.

Services are provided rain or shine, with a request for clients to leave a towel out for dogs after walks. In over 20 years of service, air quality from nearby fires has only once prevented them from going out, demonstrating their commitment to consistent service.

The business emphasizes personalized care for each pet, treating them like family members. They focus on educating clients to enrich the relationship with their pets and strive to provide an elevated experience through continuous learning and improvement.

The business has a team of trained professionals who treat pets like family, and they are always learning and striving to be better. They use hands-on experiences, lunch-and-learns with veterinary professionals, and online courses to evolve and improve their services.

You can reach East Bay Pet Care LLC by phone at 9252858823.

The official website of East Bay Pet Care LLC is eastbaypetcare.com.

East Bay Pet Care LLC has official profiles on Facebook.