Had a very helpful chat with Andrea on the phone just now to set up my account. She was so pleasant and professional, I just had to give her some praise and recognition here!
They just need to fire everyone there and start all over. I can't believe this big company service is this terrible. They need a survey after all calls and service
Water main break for 3 days still no truck has arrived block without water
1 out of every 5 people that work there actually have customer service skills. Everyone else should be fired for the lack of professionalism, and poor attitude.
Hard to navigate to pay bills online.
Suddenly my bill shot up to $600! Called, they were supposed to send me a link for a Zoom conference to resolve this issue. Never received a link, a call or am email. They keep telling me that the water ran through my pipes. How? I have no leaks, no dripping ...
Words can t begin to explain how horrible the customer service of this company is. I ve been waiting on a final water read for MONTHS! Everytime I call they tell me to email, when I email they don t respond, they are working from home Bc of covid and I can t go to the building, this is HORRIBLE. Kee...
6+ hours on the phone, final meter read bill was requested for August 23rd, I had to request it again on September 2nd, request was not put in. Requested again September 7th, September 12th, and that's where I lost count of the days. It's October 28th, I'm on hold now again on my 8th call and going ...
2021 every rain this season the street floods and sewage sprays from my basement drains into my home. The neighbours too. Noone at dept of sewage has said the situation was being worked on besides that they were awaiting a federal infrastructure bill to pass. These people are clowns and lack integri...
Been on the phone now for almost an hour trying to register a new account on my new house. Prepare yourself for being patient while trying to get customer service. Ugh.