Drop & Dash Laundry Service

Drop & Dash is a locally owned laundry pickup and delivery business operating in Chicago and surrounding suburbs since 2021. They handle everyday clothing, bedding, towels, and comforters by washing, drying, and folding items separately for each customer. The service includes options for hypoallergenic detergent, cold washing, and hang drying, with a guaranteed 24-hour standard turnaround time.

Customers enter their address to confirm service coverage and choose from available two-hour pickup windows. They add laundry preferences and access instructions during the online booking process. Drivers collect the bag based on agreed handoff spots, and the laundry is processed at the Kedzie or Niles facility depending on the location.

Standard wash and fold costs $1.95 per pound with a 25 lb minimum order and a $5 round-trip delivery fee. A 25 lb order totals $53.75 before discounts or extras, while a 30 lb order costs $63.50. Comforters and pillows are charged separately based on item prices rather than weight.

Customers can add preferences such as hypoallergenic detergent, cold wash, hang drying, or specific folding requests when booking. These preferences are saved for future orders, though changing care processes may require contacting the team about eligibility and potential additional charges.

To request same-day turnaround, customers must call 773-436-1994 before noon to confirm availability. This service incurs an $18 fee that replaces the standard $5 round-trip delivery fee, and requests should be made via phone rather than the general message form.

The business operates seven days a week from 7:00 am to 7:00 pm for both pickup windows and customer support. Support staff are reachable by phone, text, or email, and they speak Spanish, with live assistance available during these hours.

Service areas include Auburn Gresham, Beverly & Morgan Park, Chatham, Evanston, Gold Coast & Streeterville, Hyde Park, Lakeview, Lincoln Park, Logan Square, Marquette Park & Chicago Lawn, River North, Rogers Park, Skokie, West Loop, Wicker Park, and Woodlawn. Additional suburbs are served through the Niles facility.

Chicago pickup orders are handled at the Kedzie facility located at 5928 S Kedzie Ave, while orders from served suburbs are handled at the Niles facility at 8716 W Golf Rd, Ste B. Both facilities are owned and operated by the company.

Commercial laundry services include scheduled recurring routes, itemized monthly invoicing, and dedicated account managers. The team discusses volume, items, and schedules to create a program tailored to hotels, restaurants, medical facilities, gyms, and other businesses.

New customers receive $20 off their first order by using the code 20OFF at checkout. This discount applies to the standard pickup and delivery service, though minimum order and delivery fees still apply to the transaction.

For apartments or condos, customers must provide unit numbers, entrance details, and any access arrangements during booking. They should also get permission before leaving laundry with a front desk or in a shared area if the driver needs assistance reaching the bag.

Customers should check care labels before adding items to their regular bag and let the team know about stains, delicate fabrics, or unusual materials. The team will discuss whether the item fits the service and what handling is required before pickup.

Every order is washed separately from other customers' laundry to maintain hygiene and quality. The process involves professional attendants who wash, dry, and fold items in their own facilities without outsourcing the work.

The team includes drivers, laundry attendants, and customer support staff who are hired locally from the neighborhoods they serve. Many members have long-standing ties to the community, with some families having multiple members working within the organization.

The company has served over 5,000 customers and completed more than 40,000 deliveries. They hold a 4.7 out of 5 rating based on over 300 Google reviews, with a focus on providing consistent local service.