Donato's Pizza

3.6 · 190 reviews
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Darren Plotts
Reviews 1
2020-11-26 06:46

Well my first order was late and I'm a truck drive...

Well my first order was late and I'm a truck driver so couldn't wait 2 hrs so I pulled out BUT they did tell me that they was sorry and put the money back on my card and told me when I was back in town it was on them so in the end it was good thanks Donatos

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David Parker
Reviews 1
2020-11-20 01:33

Ordered delivery, 2 later a called and they said I...

Ordered delivery, 2 later a called and they said I placed an order for carry out. Then they said they change it for delivery and charged me on like normal, and said it be about 45 min then I get the food 15 min and it's cold so they had brought me the same pizza they made 2-3 hour ago and I guess ha...

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Maddie
Reviews 1
2020-11-16 15:11

I ordered a pizza and a few other things from this...

I ordered a pizza and a few other things from this restaurant around 10 pm and it said the wait time would be 2:38 AM. Originally I wanted to cancel the order, but there is no way to cancel online, so I called on the phone. I waited for 10 minutes on hold and hung up and waited another 15 minutes ag...

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Dan S
Reviews 1
2020-10-22 05:21

Terrible, terrible, terrible. We ordered 45.00 in ...

Terrible, terrible, terrible. We ordered 45.00 in pizza on 12/23/2019. We understood they were busy. After the 1 1/2 hour wait the pizzas arrived COLD !
Could NOT eat them.We live 2 minutes away. We called, told them our problem. They offered to remake. Oh, it will be another hour or longer. They g...

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MACHO MAN
Reviews 1
2020-10-15 16:42

Ordered a pepperoni pizza with extra cheese and sa...

Ordered a pepperoni pizza with extra cheese and sauce due to the fact that they don't putt enough on their pizza. I called and told them I wanted my pizza edge to edge with pepperoni when I picked up the pizza I could barely see pepperoni on the pizza!

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HighwayExecutive
Reviews 1
2020-10-08 20:13

Today was my third vist here. "ROMY" was my server...

Today was my third vist here. "ROMY" was my server again and she was great. Food was hot and delicious.

Store was nice and clean but the bathroom could use a little attention.

ROMY's (sorry if i mispelled your name) customer service was amazing. I also noticed her name tag says "since 2014". ...

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Joshua Adkins
Reviews 1
2020-10-05 06:23

I order from here quite regularly, mostly at night...

I order from here quite regularly, mostly at night. The 2 times I've ordered during the day, the food has been absolutely horrible. Half good asiago cheese bread, giving me the wrong pizza, under cooked chicken wing and burnt subs. If you do order from here, only do it past 8 or 9pm, because that's ...

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Sierra
Reviews 1
2020-09-11 08:33

Excellent location. They did a great job with the ...

Excellent location. They did a great job with the pizza and my apple pie. Their apple pie is amazing! The food was fresh and hot. Will be back!!!
P.S- please make sure to tip your delievery driver, server and cashier. They deserve it! I used to work as a driver before.

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Denise Johnson
Reviews 1
2020-09-09 05:46

I haven't had donatos pizza in almost 7 years...th...

I haven't had donatos pizza in almost 7 years...there was a reason...we ordered it tonight..bad decision...my pizza came half cooked and we picked it up at the exact time it said to..my pizza was cold and like I said half cooked...then the icing on the cake was the fact I ordered extra sauce and the...

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Linda Hardnet
Reviews 1
2020-09-03 02:48

The worst service ever from this location..I calle...

The worst service ever from this location..I called in an order and receive the price,when i went through express pickup they had no record of my order. I have be coming to this location for 8 years snd never ever had that problem...mindless crew really surprised at donatoes...been eating their piz...

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Bradley Leister
Reviews 1
2020-08-18 04:18

Location gave my food to someone else and made me ...

Location gave my food to someone else and made me wait for it to be made again only offering a free two liter to make up for it. When asked if I could receive partial refund or future, I was told by two managers that their hands are tied unless I returned the food that was just made for me.

EDIT:...

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Mary Dobbins
Reviews 1
2020-08-10 07:51

Got subs right an the wings right but the girl at ...

Got subs right an the wings right but the girl at drive through didn't give us the pizza. Now have to wait 45 min for delivery. Can't they get it right for once. Well went here again yesterday ordered 2 big don subs with lots of onion. There was no onion at all an very soggy they wrapped them again ...

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Allysa Anderson
Reviews 1
2020-07-10 02:02

pizza was good but that's it! took half my lunch b...

pizza was good but that's it! took half my lunch break in the pick up window they had my name under Jihad???? and took for ever making sure it was my order then i paid for a 20oz bottle oc Pepsi and was told there was no more cold and got a fountain drink instead for the same price as the 20oz (whic...

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Kylie Noble
Reviews 1
2020-07-08 18:02

I ordered a veggie pizza and when i recieved it th...

I ordered a veggie pizza and when i recieved it there was mushrooms on my pizza which i hate and there was no spinach! I also asked for 2x banana peppers and there was barely any on it. The wings didnt taste done either. Pretty upset i order there all the time but this is the 3rd time my order go...

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Monica Campbell
Reviews 1
2020-07-05 21:56

Terrible, terrible, terrible customer service, the...

Terrible, terrible, terrible customer service, then realized pizza was burnt when I got it home. Can't call the store to ask for it to be remade correctly (NOT BURNT) because I think my food will be messed with in a disgusting way due to the Poor ATTITUDE of the employees. DON'T waste your $ with th...

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April Cain-Jackson
Reviews 1
2020-07-04 04:13

I remember back in the day Donatos used to be the ...

I remember back in the day Donatos used to be the best pizza out there. The last couple times I have had Donatos on Alum Creek they have messed up my order. The pizza is not good anymore. I ordered a big Don Italian sub, and ham was the only meat on the sub.

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Kyle Harrison
Reviews 1
2020-07-04 01:42

Tonight I placed a order for family they told me 9...

Tonight I placed a order for family they told me 90 min the food never showed up I called and they told me they wouldn t bring the food to my place . I had two kids who didn t get to eat until 9:00 at night and that because domino s had the 2 pizza s her In 30 min hot and ready. This company needs...

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Brenda Longwell
Reviews 1
2020-06-10 19:36

When I picked up my order which was 2 Big Dons and...

When I picked up my order which was 2 Big Dons and a full order of chicken wings with ten minutes of placing the order both were very cold. I had to heat everything up before we could eat. I attempted to call 3 times to complain and it took 30 minutes before the manager answered the phone. I have...

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Karen Smetanko
Reviews 1
2020-06-08 09:53

Ordered pizza and wings tonight. Order was suppo...

Ordered pizza and wings tonight. Order was supposed to ready at 6:31. I got to the window at 6:40 and it was not done. After waiting another 10 minutes, pizza came out doughy, topping were barely warm. Wings were good. Plenty of employees for game night/New Years, no crowd inside. Drive thr...

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