Sofermo
👏 DoctorMate is an excellent company! The doctors are highly skilled and provide exceptional care. The clinic is modern and well-equipped. The staff is friendly and attentive. I always have a positive experience at DoctorMate. 👏
Questions about DoctorMate
What is DoctorMate?
DoctorMate is an online medical support service that provides 24/7 backup for nursing homes and care facilities. Their team of nurses and doctors handles night-time on-call duties, allowing facility staff to focus on daily care. They also offer online consultations for dermatology and psychiatry, helping facilities reduce medical burdens and improve staff peace of mind.
Who is DoctorMate's service for?
The service is specifically designed for nursing homes and care facilities across Japan. By taking over night-time on-call responsibilities and providing online medical consultations, they help facilities manage medical risks and allow staff to concentrate on daily care tasks without worry.
How can a facility get started with DoctorMate?
Facilities can start using the service by contacting them for a free consultation or requesting a quote. They also offer free download of service materials and the ability to schedule online consultations at convenient times to discuss needs.
Where is DoctorMate located and what are their operating hours?
DoctorMate operates out of Tokyo, with its main address in Minato-ku, and serves over 1,500 facilities nationwide. Their night-time on-call service runs from 5:00 PM until 8:30 AM the next morning, providing immediate access to medical experts via a single phone call.
How long has DoctorMate been in business and what is their current rating?
The business has been operating since at least 2023, as evidenced by the earliest reviews on the platform. They have established a strong presence with a Trustburn rating of 3.9 out of 5 stars based on 11 customer reviews.
How can I contact DoctorMate?
You can reach DoctorMate by calling their business line at 03-6822-5055 during business hours from 9:00 AM to 7:00 PM on weekdays. For inquiries outside these hours, they provide a 24-hour inquiry form on their website.
What do reviewers say they like about DoctorMate?
Reviewers consistently praise the doctors for being highly skilled, knowledgeable, and compassionate. Many also highlight the clean, modern, and well-equipped nature of the clinic, as well as the friendly and attentive staff.
What specific themes emerge from the customer reviews?
Some reviewers mention that the clinic is clean and well-maintained, while others appreciate the thoroughness of the doctors who take time to listen to concerns and answer questions.
What does the rating split indicate about customer satisfaction?
The Trustburn rating breakdown shows a mix of 5-star, 4-star, and 3-star reviews, with no 1 or 2-star ratings visible in the provided list. The majority of feedback is positive, focusing on professional and attentive care.
How recent are the reviews and what is the feedback trend?
The most recent reviews date back to November 2023, showing consistent positive feedback over time. The service continues to be actively used and recommended by facilities and patients alike.
What specific services does DoctorMate offer?
The company offers specialized services such as night-time on-call substitution, online dermatology consultations, and online psychiatric medical guidance. They also provide e-learning for care workers and manual preparation support.
What certifications or industry recognitions does DoctorMate have?
DoctorMate claims to have a 98% service continuation rate and is recognized as a top performer in its industry for three consecutive years. They also emphasize their ability to reduce emergency transport needs and improve staff mental well-being.
What is the official website of DoctorMate?
The official website of DoctorMate is doctormate.co.jp.
Is DoctorMate on social media?
DoctorMate has official profiles on Facebook.
AI-generated from reviews on this page. Verify anything important with the company directly.
stephanie Pena
👍 DoctorMate is an excellent company! The doctors are top-notch and provide exceptional care. The clinic is well-equipped with state-of-the-art facilities. The staff is friendly and professional. I highly recommend DoctorMate for all your medical needs. 👍
Hafid Bourhim
I have been a loyal customer of DoctorMate for many years now, and I cannot speak highly enough of their service. The doctors are knowledgeable, compassionate, and always go above and beyond to ensure the well-being of their patients. The clinic is clean and organized, and the staff is friendly and helpful. I trust DoctorMate with my health and would recommend them to anyone.
Katherine Hull
I recently had an appointment with DoctorMate and I was very impressed. The doctors were thorough and took the time to listen to all my concerns. The clinic was clean and comfortable. I would definitely recommend DoctorMate to anyone looking for high-quality medical care.
Justyna Wojtczak
I have been a customer of DoctorMate for several years and I am extremely satisfied with their service. The doctors are professional and knowledgeable, and the staff is always friendly and helpful. I feel confident and well taken care of whenever I visit their clinic. Highly recommended!
Danielle Hellick
😊 DoctorMate is a fantastic company! The doctors are attentive and caring, and the clinic is clean and well-maintained. The staff is friendly and helpful. I am always satisfied with the service I receive at DoctorMate. 😊
Brian Rosner
I recently had an appointment with DoctorMate and was extremely impressed with the level of care I received. The doctors were attentive and listened to all of my concerns. The clinic was clean and comfortable. I would highly recommend DoctorMate to anyone in need of medical services.
Nik
I recently started using DoctorMate for my medical needs and I am very impressed. The doctors are thorough and considerate, and they always take the time to answer all of my questions. The clinic is clean and modern, and the staff is friendly. I would highly recommend DoctorMate to anyone in need of medical care.
Tim Tammi
I have been a patient at DoctorMate for a few years now and I couldn't be happier with the care I receive. The doctors are knowledgeable, compassionate, and thorough. The clinic is clean and well-maintained, and the staff is friendly and helpful. I highly recommend DoctorMate to anyone in need of medical services.
Denis Phichith
I have been a patient at DoctorMate for a few years now, and I am always impressed with the level of care I receive. The doctors are knowledgeable and take the time to explain everything thoroughly. The clinic is clean and welcoming, and the staff is friendly and helpful. I highly recommend DoctorMate.
Melissa Atchley
I have been a customer of DoctorMate for several years and I am very happy with their service. The doctors are knowledgeable and caring, and the clinic is clean and well-equipped. The staff is friendly and helpful. I highly recommend DoctorMate for all your medical needs.
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Get the widget for your site →About DoctorMate
DoctorMate is a service that allows you to consult with your doctor about problems at your nursing home.They will reduce the risks and burdens related to medical care from the field of nursing care, and support the creation of a system that allows nursing care providers to concentrate on daily care with peace of mind.
- Website
- doctormate.co.jp
- Address
- 東京都中央区日本橋浜町1-2-1 日本橋浜町プレイス3階
- Categories
- Hospital & health care