Diversity Travel

Diversity Travel, trading as DGI, is a global non-profit and academic travel management company founded in 2006. They specialize in providing fully integrated travel services, including exclusive humanitarian and academic airfares, to charity, academic, and not-for-profit organizations worldwide.

The company primarily serves humanitarian, faith, academic, and NGO sectors, offering tailored travel programmes from strategic consulting to last-mile logistics. Their team of specialists brings an average of 9 years of travel expertise to every booking to ensure complex requirements are met.

Clients can get started by submitting an inquiry via the contact form on their website, selecting their organization sector and estimated annual travel spend. They also offer a booking demo for those interested in their technology and services before committing.

DGI operates out of Arlington, VA, but supports clients across all US states and time zones with round-the-clock service. Their network extends globally to assist organizations in regions including the UK, France, Germany, and Switzerland.

The business was established in 2006 and has grown into a global leader in its niche. They have supported over 2,000 clients and co-created the Humanitarian air fare with British Airways back in the 80s.

To get immediate assistance while traveling or for urgent requests outside office hours, clients can call the emergency number 1 703 721 7394. For general inquiries, they can use the business phone 1 703 705 9446 or the email address [email protected].

Reviewers consistently praise the user-friendly website, the straightforward booking process, and the helpful, responsive customer service team. Many users specifically mention the seamless experience and the ability to get all necessary assistance quickly.

Some reviewers noted that the booking process took longer than expected, and customer service responses were sometimes delayed. These are the main areas where the experience was described as average rather than excellent.

As of the latest data, there are 11 reviews on Trustburn with an average rating of 4.1 out of 5. The rating split includes several 5-star reviews, multiple 4-star reviews, and a few 3-star reviews reflecting the mixed feedback.

The company highlights its commitment to sustainability as an industry leader in sustainable travel management. They also emphasize duty of care and provide 24/7/365 global support as key features of their service offering.

DGI offers exclusive fares specifically negotiated for non-profit and academic travel, which are not typically available in certain regions. They also help reduce indirect costs by streamlining booking processes and simplifying expense claims.

The company provides a modular block of services including account management with a named contact from day one and a consultative approach to building partnerships. They also offer a broad range of content including flexible humanitarian and academic airfares.

Some users on Reddit mentioned breaking rules in unconventional travel snapshots, though this appears to be a general travel theme rather than a specific DGI feature. The company itself focuses on enabling meaningful global impact through smart travel partnerships.

The website states that some flights and flight-inclusive itineraries are financially protected by the ATOL scheme, but this protection does not apply to all travel services listed on their site. Clients are advised to confirm what protection may apply to their specific booking.

The company claims to have saved clients an average of 30% on travel programs and maintains a 98% satisfaction score according to their marketing materials. They also state they are consistently recognized for innovation, service, and impact.