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Desert Tile & Grout Care

4.3· 8 reviews
Average ratingGreat
4.3/ 5

Based on 8 reviews

550%
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325%
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Questions about Desert Tile & Grout Care

Based on 8 reviews, listing data and website checks · updated yesterday

What is Desert Tile & Grout Care?

Desert Tile & Grout Care is a local, family-owned Arizona business specializing in tile and grout cleaning, sealing, and colorization for homes and businesses in the Phoenix Valley. They work with various surfaces including ceramic tile, stone, brick, marble, and Saltillo tile. The company offers both residential and commercial services and is bonded and insured.

How do I book a service or request a quote?

To get started, customers can call the office at 480-288-4475 or fill out the online contact form on their website. The team will respond to inquiries within 24-48 hours or provide a free estimate upon request. They are open Monday through Sunday from 7:00 am to 7:00 pm to accommodate scheduling needs.

What areas do they serve and what specific tile types do they handle?

The business is located at 2917 E Park Avenue in Gilbert, Arizona, and serves the greater Phoenix Valley area including Mesa, Scottsdale, and Paradise Valley. Their expertise covers a wide range of materials such as Travertine, slate, flagstone, and Mexican tile. They also offer specialized staining and colorization services to match decor or upgrade the look of existing floors.

What is the step-by-step process for cleaning and sealing tile and grout?

The process involves professional cleaning and sealing to rejuvenate worn or stained surfaces. For grout that is not 100% epoxy, they apply a color seal to cover stains and provide a uniform, protective finish. This method prevents moisture, dirt, and grime from being absorbed, resulting in a glare-free and highly resistant surface.

What do recent customer reviews say about their service?

Some reviewers on Trustburn praise the team for being quick, thorough, and professional, with results that make floors look brand new. Others mention the friendly and efficient staff who deliver top-notch service. The most recent reviews from October 2023 highlight excellent communication and high satisfaction with the final outcome.

What is the current Trustburn rating and how are the reviews distributed?

The Trustburn rating is 4.3 out of 5 stars based on 8 reviews, with the majority being 5-star ratings. One review gave 3 stars but still expressed high satisfaction with the job done. The feedback consistently mentions professionalism, efficiency, and the transformative results on the floors.

What advice do they give for maintaining tile and grout after service?

For ongoing maintenance, they recommend sealing grout unless it is 100% epoxy, as porous grout absorbs dirt and stains. If the grout color does not dry evenly or appears faded, they can change or even out the color with a protective seal. This ensures a consistent look and protects against future discoloration.

Do they recommend sealing all types of tile, and how do they explain it?

The business states that most glazed ceramic tiles do not require sealing because they have matte, no-shine finishes that are already glazed. However, they do offer sealing services for other materials like Travertine and stone to ensure durability. They also provide a contact form for questions about products to protect surfaces.

How can I contact them if I have urgent questions?

The team can be reached by phone at 480-288-4475 or 602-330-9460, and via email at [email protected]. They also provide directions and a map on their website for easy navigation to their Gilbert office. Customers can also reach out through their Facebook page for additional support.

What are the terms for getting started and how do they ensure customer satisfaction?

They offer a free estimate for new customers and respond to inquiries within 24-48 hours. The process is designed to be hassle-free, with a focus on restoring floors to look brand new. Their commitment to quality is reflected in their high Trustburn rating and positive testimonials.

What is the size and structure of their team and how does it affect service?

The company is family-owned and operated, which contributes to their personalized approach to every project. They have over 15 years of experience in the industry and are considered one of the leading providers in Paradise Valley. Their team is extensively trained to handle any amount of grime, discoloration, or staining.

What common concerns do they address before customers choose their services?

Common doubts include whether all grout needs sealing and how to tell if it has been done. They clarify that conventional cleaning methods often fail to restore grout to its original condition. By using color sealing, they can fully restore discolored or stained grout and prevent future issues.

What is the official website of Desert Tile & Grout Care?

The official website of Desert Tile & Grout Care is deserttileandgrout.com.

Is Desert Tile & Grout Care on social media?

Desert Tile & Grout Care has official profiles on Facebook.

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About Desert Tile & Grout Care

Address
2917 E Park Ave
Categories
Construction