Defenders

If I could give zero stars I would. When I explained a family member had passed away causing a move out of country their team told us "life happens".

Buyers beware one of the worst experiences you will have. My girlfriend and I decided to move in together so I ordered adt defenders not knowing she had her own alarm system. Turns out we decided to go with her system since adt defenders More

This place is god awful to work for. They will steal your commission, not give you the right tools for the job. Once you quit it s almost impossible to get your money. From the management on a local and corporate level are. Easily the worst I ever seen. I would not recommend this job or security system to any of my friends and family.

Worst experience of my life high pressure very misleading don t follow through with what they tell you. When you try to get something resolved they will just keep transferring you to someone else. I was on the phone over 6 hours and got transferred 33 times and still have not resolved the issue Don t use this company

I just wanna give a shout out to the gentleman that helped me fix my flat tire.

If there was a choice of zero stars.......Highly incompetent. I could type a full page of complaints - so ridiculous - the complaints would be hard to believe. Cancelling service.

The technician was really friendly and knew the products really well and made sure the home security experience was great. He made sure that my home was protected like he was protecting his kids which I really appreciated. The security system is really easy to use and is a great system.

Defenders customer service reps are horrible. They do not know the value of a customer. When you try to escalate the call they do not easily bring a manager. They rather breathe hard and show they do not care. Their supervisors are the same. I would suggest all new home buyers to not go with Defenders. This company is worthless and do not know the value of its own customer. Y all rather go somewhere else.

Horrible service. I would not recommend anyone to use this company. They lure you in with a good deal, the contracted develops a security plan and charges you close to 3-5 thousand in equipment. We had equipment for less than 24 hours and canceled because the equipment was faulty and the service was ridiculous. Imagine having a video doorbell installed and an automatic deadbolt, then having those things and not want to work. I wouldn t call that security. A ring doorbell or a wyze cam is more efficient and doesn t fail like this. Save yourself the head ache and do not use this company. I have holes in my wall where they took my old security system and doorbell, and did not return my property after installing and uninstalling their new property. The contractor sent out was very unprofessional. ADT use to be good. Don t bother trying to call them either. You will be transferred and bounced around from person to person, who sound like they are receiving calls in their own home while working on their personal projects instead of the job they were assigned to do.

The technician arrived on time, was very pleasant, polite, easy to work with. After showing us the different types of equipment, determining what would be best for our home, walking around the entire inside and perimeter, then determining the number of sensors needed, she really should have called for another tech to come and assist with the install. This was no small job. It took longer than I ever expected to complete, and then teach us how to operate it. We did stop for at least a 1/2 hour to have dinner, and I would not take "no" for an answer when I asked the tech to have dinner with us. I don't like seeing anyone work for an extended period of time without having something to eat because you positively cannot function. She had been on the go all day and was really trying to complete our install. Overall she did a great job, and we are happy with our new alarm system.