Davids Carpet Sales INC

David's Abbey Carpet & Floors has been serving East Tennessee for more than 50 years, with locations in Knoxville, Pigeon Forge, and Maryville. Founded in 1973 by David Hayes, the company offers a wide variety of floor coverings including carpet, hardwood, vinyl, laminate, tile, and area rugs. They provide special financing options and accept online payments for convenience.

The Knoxville showroom is located at 10853 Kingston Pike, while the Pigeon Forge location sits at 259 Old Mill Ave. The Maryville branch is found at 1719 King Circle. Each location operates on specific hours, such as the Knoxville store being open Monday through Thursday from 9am to 6pm and Friday from 9am to 5pm.

The company offers a lifetime warranty on their exclusive broadloom carpet collections, specifically covering Infinity, Alexander Smith, American Showcase, and Pet collections. Once manufacturer warranties expire, Abbey Carpet & Floor warranties take effect for stain, soil, and abrasive wear, with labor included for five years from the installation date.

To maintain the lifetime warranty, homeowners must ensure professional cleaning at least once every 18 months using products with the Carpet & Rug Institute Seal of Approval. Proof of purchase, including the invoice showing the price excluding labor, must be kept to protect coverage under the warranty terms.

The installation team is frequently praised for being courteous, professional, and thorough, with some customers noting they moved furniture and left the house neat and clean. Reviewers also highlight the helpfulness of staff members like Ellie, Pavel, and Dimitri in guiding customers through the selection and installation process.

The business provides a 60-day guarantee as part of their service offerings. They also offer special financing options to assist customers with the cost of flooring projects, making it easier to purchase high-quality materials.

The company has received a Readers Choice Award in June 2020. They also operate an online platform at davids.abbeycarpet.com where customers can browse products and request appointments or estimates.

The Trustburn rating is 3.8 out of 5 based on 12 reviews. The reviews range from 3 to 5 stars, with many customers expressing satisfaction with the quality of carpets and the smoothness of the installation process.

Customers often mention the extensive selection of styles and colors available, as well as the user-friendly nature of their website for browsing and ordering. The ordering process is described as straightforward, with helpful customer service answering questions.

The company serves residential and commercial property types. They offer a variety of flooring solutions including area rugs, hardwood, tile and stone, and laminate to suit different design needs and lifestyles.

The process begins with browsing the extensive online selection or visiting one of the three showrooms. Customers can fill out a form to request an appointment or get an estimate, after which a sales team member contacts them to discuss the project scope.

The company emphasizes attention to detail and customer satisfaction as core priorities. They have expanded from a single location to three convenient locations over the years to better serve the East Tennessee area.

Some reviewers note that the installation team was outstanding and that the staff was friendly and knowledgeable. Others mention the seamless installation process and the great selection of styles and colors available.

The business accepts online payments and provides special financing. They also offer a lifetime warranty on certain carpet collections and a 60-day guarantee for their services.

The company has been in operation since 1973, making it over 50 years old. They serve Knoxville, Pigeon Forge, and Maryville, with a Trustburn rating of 3.8 from 12 reviews.